Didn’t even receive our delivery after being initially informed of an early arvo timeslot via text message. Tracking then updated to On Hold and when you try to contact their support via phone it pu... Voir plus
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Great pre-meal! We used for years. They have ingredients listed clearly on the top of each containers, so you can pick under dietary requirements. Plant based quantities a bit reduce these days, but m... Voir plus
I have been using Macros for about four years. I have tried various other providers but always return. I find their meals to be fresh, tasty, and above all consistent. I order 15 meals each time, free... Voir plus
Meals taste amazing! Such healthy and quality ingredients used to make a beautiful tasting meals with great calories, proteins and carbs! Having a busy lifestyle and dedicated to the gym, macro... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
MACROS is a zero-commitment meal subscription service. Make healthy eating easy with MACROS ready-made meals, delivered fresh to your door!
Coordonnées de contact
Etats-Unis
- support@macros.com.au
- macros.com.au
3,4
Moyen
439 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great taste and fresh quality
The quality and taste of each meal I purchased was divine.
The portion is enough to keep you full for 4-5hrs.
Will recommend to anyone who is hesitant in trying.
24 août 2023
Avis spontané
Customer service sucks!
First meal I opened up had 2 hairs mixed in. The other meals received were fine and were quite tasty.
My complaint is that I reached out to customer service twice (and still trying) to come to a solution.
I know these things can happen, but customer service is supposed to help. Not ignore a serious issue.
14 août 2023
Avis spontané
Réponse de Macros
Dear Jaz,
We appreciate you taking the time to share your experience, and we deeply apologise for the concerns you encountered with your first meal. Please know that we take such matters very seriously, and your feedback has been invaluable in addressing this situation.
We would like to clarify the presence of the fibres you mentioned. Upon investigation, we found that the fibres in question are actually mushroom mycelium. While these fibres are generally extracted during our production processes, we recognize that finding them in a meal is far from the experience we intend to provide. We sincerely apologise for any inconvenience or unease this may have caused.
We're truly pleased that the subsequent meals met your expectations in terms of taste and quality. Your satisfaction with our products is important to us.
In terms of reaching out to our customer service, we regret any difficulties you've encountered. We apologise if our response time fell short of your expectations, as our goal is to address concerns promptly and effectively. We're glad to hear that our team was eventually able to provide you with a solution. Please accept our apologies for any initial inconvenience you faced during this process.
Losing your business is something we deeply regret. We always strive to ensure that our customers receive the best experience possible, and it's unfortunate that we fell short of that in your case.
Thank you for sharing your insights with us. Your feedback helps us improve and maintain the quality and service that our customers deserve.
Best regards,
The MACROS Team
I love my Macro Meals
I love my Macro Meals - very tasty and I feel fulfilled which is exactly what I need!
15 août 2023
Avis spontané
Ordering is easy
Ordering is easy, the options are numerous, the delivery process is no fuss and the food is delicious; Macros make quick and healthy food easy and fun.
15 août 2023
Avis spontané
Macros is the bomb it beats all the rest
15 août 2023
Avis spontané
Long time user
Macros website is super easy to navigate. Love the flexibility of pausing my subscription as needed. These aren’t typical meal prep meals, they are so delicious and have so much variety.
13 août 2023
Avis spontané
No refund even after a month of food not being delivered
I was really enjoying their subscription and meals. However, I recently moved to a different suburb and it all changed. 2 of my orders were not delivered, after which I canceled the subscription. They still haven't provided a reason, even though I have asked multiple times. On top of that, it's going to be almost a month and I still haven't received my money back. I am having to email them every week just to hear back that they are expediting the matter with their "senior team". This has turned into a really terrible and pathetic experience.
23 juin 2023
Avis spontané
Réponse de Macros
Hi Karan, We're sincerely sorry to hear about the issues you've encountered during your transition to a new suburb. The challenges you've faced with your orders and the delay in refund processing are certainly not the experience we aim to provide.
We deeply regret the inconvenience you've experienced regarding your undelivered orders and the lengthy delay in processing your refund. This is not the level of service we intend to offer our valued customers.
Please accept our sincerest apologies for this unfortunate experience. We truly value your feedback, and we want to turn this around for you. We appreciate your patience, and we're dedicated to making your situation right.
If there are any further questions or concerns you'd like to discuss or if you require any updates on your case, please do not hesitate to reach out to us. We're here to ensure that your experience with MACROS is a more positive one moving forward.
Thank you for bringing this to our attention, and we look forward to providing a resolution to your situation promptly.
Very happy with meals, website experience and service.
I am very happy to have found Macros. Firstly their website and user experience is very enjoyable. Clear information and photographs of the meals, and numerous meal plans including the quantity. Provide a broad variety of meals, with new ones regularly added. The company strives for improvement. A couple of instances some issues with the delivery, hence four stars only.
11 juillet 2023
Avis spontané
Réponse de Macros
Thank you for your kind words and honest feedback. We are delighted to hear that you enjoy our website, user experience, meal plans, and variety of meals. We are always looking for ways to improve our service and offer the best quality food to our customers. We apologize for any inconvenience caused by the delivery issues. We are working hard to resolve them and ensure that you receive your orders on time and in perfect condition. We appreciate your patience and loyalty. We hope to serve you again soon!
Good option for pre cooked meals
Delivery is consistent and on time. Food is great, might take a couple of weeks to find the meals you most enjoy. Regular new additions to the menu are nice. Another good feature is to skip weeks or change number of meals per week, weekly. This flexibility is appreciated and does not make you feel committed or locked in to any contracts.
10 juillet 2023
Avis spontané
I have only had my first delivery so…
I have only had my first delivery so far but every single meal was so beautiful and tasty! Not going to cancel this anytime soon that’s for sure
7 juillet 2023
Avis spontané
Meals are so tasty and the range of…
Meals are so tasty and the range of meal choices are great compared to other companies. Deliveries are easy and all GPS trackable. Great company!
1 mai 2023
Avis spontané
The meals are surprisingly good
The meals are surprisingly good, not over salted, and taste like home cooked meals. It’s a great option for our family with one gym junky son and another who is severely ADHD affected and very underweight because of his terrible self care. I’m a single parent and after making all the meals for a diverse family for 20 years I stopped having the will power to cook. This has been a godsend. I’d like to see more gluten free dairy free vego options for me but overall it seems great for the boys.
31 mai 2023
Avis spontané
I have ordered for 4 weeks already and…
I have ordered for 4 weeks already and I have a very good experience. Meals are very balanced and good tasty. Delivery is always on time.
29 mai 2023
Avis spontané
I am loving the convenience
I am loving the convenience, the 10 meal deal gives my husband and I lunch every week day. The sizing I thought were small to start with, but as my stomach has adjusted to the meal sizes I am full till dinner and not over eating. I have tried all meals and have enjoyed everyone, the fettuccini with garlic and chilli prawns is a favourite
22 mai 2023
Avis spontané
Quality,great and tasty food!!
Quality,great and tasty food. Always well packaged. Delivered to door.
9 août 2022
Avis spontané
I absolutely love Macros meals
I absolutely love Macros meals, the site is easy to navigate when changing my meal selections and I can easily skip a week if needed. I look forward to each delivery knowing I’m getting heathy meals full of flavour.
30 mai 2023
Avis spontané
Good Variety and Value
Good variety, very convenient, appreciate the nutritional details on label.
Suggestion for more vegetarian options. Also suggestion for cashews to not be used in cheesy dishes, as I have an allergy.
Also if chicken can be more consistent, sometimes good, sometimes bad and dry.
30 mai 2023
Avis spontané
Perfection
There isn't a single meal from Macros that I have disliked. I have opted for the weight loss meals and portion size is perfect.
30 mai 2023
Avis spontané
Impressive customer service
I had reached out with a minor issue with one of my deliveries and I received a response straight away. Also they were able to address my issue with no problems at all.
Along with the delicious food the customer service is top notch!
18 mai 2023
Avis spontané
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