Madison Brook Avis 619

Our experience was amazing! they are always keen and ready to help us.
We are very grateful.
Alessia and Giuliano Walton Lodge

I am trying to sell my flat with Madison Brook (Lewisham office). Firstly, let's fully acknowledge it is NOT a good time to be selling a flat in London, so I will put the market conditions to one side.

I have only had one viewing in 8 weeks. That is slightly out of their control, so I will give them grace here. However, I have had to chase for any updates. It was 4 weeks of radio silence before I emailed asking for an update, thinking they had forgotten about me. I received an email and a call apologising and saying they were 'embarassed' they didn't have any news for me. This I would have forgiven but the weeks of silence is extremely poor service and I was really disappointed having had absolutely zero communication, anything would have been better than nothing at all. Even a call or email to say "we're trying, here's the Rightmove stats, we've asked a handful of buyers for feedback and here's what they're saying". I'm also trying to buy my next home so really need to know what's going on with the sale and where we're at with things.

It was agreed I would receive a call from Stan every Monday with an update, even if the update was that there was no news. Finally, I thought, this might encourage them to try and get some viewings and interest, or at the very least I would not be chasing. Originally I was under the impression I would receive a weekly report with an update on views from Rightmove, I haven't received this apart from once when I asked for it.

Fast forward to the following Monday and I got the call "there is no news, no interest, we aren't getting interest for any of our properties right now, the market is stalled" I said that's fine, thanks for calling to let me know like we'd agreed.

Later that week I received news, we finally had a viewing! After 6 weeks. The viewing took place the next Monday and I didn't receive any phone call update but given that we'd just had a viewing that was ok. I received an email from Valentina who took the viewing that she was awaiting feedback from the viewer. Feedback never came and now it has been 2 weeks, 2 more Mondays have come and gone with no phone call update that had been previously agreed.

I don't know what is going on with this company but I am sick of chasing and begging for updates. I wouldn't recommend for others to sell with them as they aren't even able to keep to a simple agreement to call or email with weekly updates. Not impressed at all.

Very professional and always respond quickly to emails / queries. Stacey Channon has been particularly helpful to all my needs relating to our flat.

We purchased our first property in the UK and Madison Brook team has been great support in our journey from viewing to exchanging contracts. Special mention to Becky, Claire and Calli who assisted us in every step. I would recommend Madison Brook as 10/10 experience for us.

We recently experienced a gas and safety maintenance issue that lasted about a week, and our property manager, Stacey Channon, handled it seamlessly from start to finish. Communication was clear and timely throughout, and we felt genuinely looked after as tenants. Her professionalism and attention to our comfort and safety made a potentially stressful situation feel manageable. Truly grateful her support and responsiveness.

Dawn at Madison Brook is fantastic! She’s professional, personable, and genuinely cares about her clients. She really listened, gave honest and pragmatic advice, and her deep knowledge of the Twickenham property market made the whole process so much easier. If you’re buying or selling in Twickenham, I’d 100% recommend Dawn.

Thanks Ed, fantastic service as ever, would highly recommend to anyone thinking of selling!

Have had a great experience with Dawn and the team at Madison Brook. Both in selling our house in Twickenham and looking for new properties in the area. Always on hand and always honest with feedback and that is all that you can ask for.

Huge thanks to Edward Whyte for getting us over the line with what turned out to be a really tricky sale. Will definitely use again.

Callum has been extremely helpful through the tenancy and maintained a good line of communication between us and the landlord. He was also always quick to respond and overall we were extremely pleased.

We've had the pleasure of working with Stacey Channon as our property manager, and we cannot speak highly enough of her service. After having had several bad experiences with other agencies, Stacey has been such breath of fresh air. From day one, she has been professional, responsive, and genuinely caring about our property and our needs as clients.
Stacey clearly takes pride in her work and goes above and beyond to ensure everything runs smoothly. Her proactive approach means potential issues are addressed before they become problems, and she always makes us feel like valued clients rather than just another account.

Thank you to Becky and your team for selling our properties, fantastic service from all.
Becky provided a friendly efficient service; her support goes well beyond office hours she can be counted on to provide a professional level headed and pragmatic range of advice and guidance. Nothing was too much trouble.
I would highly recommend.

Vasana has been amazing! She is really professional, friendly and has been helping me very much to find the ideal home!

I am forever grateful for her help and would definitely recommend the agency and her professional advice!! Everyone in the agency is lovely and they have a visiting dog!! =)

Please keep up with the great work!! :)

We’ve dealt with Becky & Va’sana in the office and they were both very professional and responded quickly to any questions we had. Thank you

I had an incredible experience working with Fadhel. From the very beginning, they were attentive, responsive, and genuinely committed to helping me find the right home. Their professionalism and clear communication made the entire process smooth and stress-free. What really stood out was their patience and dedication.they truly went above and beyond to ensure I secured the house I wanted. I’m so grateful for their support and would highly recommend them to anyone looking for a reliable and supportive agent. Thank you again!

Fadhel from Madison Brook was very helpful. After the first meeting with us, he understood our requirements and found a specious, bright apartment for us.

Had a great experience viewing a rental property. Fadhel was super helpful, friendly, and clear throughout, made the whole thing easy. Quick to respond and answered all my questions. Would definitely recommend!

Madison Brook are the best estate agents you can find and I would highly recommend their services. They are worth paying for to ensure a smooth sale.

They successfully helped us sell our two bed flat in the Docklands despite the current difficult market. Calli is an excellent agent who went above and beyond to understand the property, arrange viewings and provided feedback promptly. There is also a useful portal where you can track the viewings and feedback. Once a sale is agreed, Calli, Claire and Becky did an amazing job in communicating with the buyers, buyer's solicitors, mortgage brokers, managing agents and your own solicitors to ensure the relevant documentation is being processed and information is being properly communicated. They are very knowledgeable and understood the various lender and leasehold requirements that needed to be navigated. I would recommend them for any property transactions.

Becky and Claire helped extensively to communicate, coordinate with and chasing all parties (buyer’s and seller’s solicitors) to move the transaction along. Their efforts resulted in my transaction being completed in exactly 2 months after offer was accepted!

Helpful, accomodating and prompt customer service.