Madison Brook Avis 619

We had a really positive experience with Madison Brook as our tenant agent, especially during the move-out process — everything went smoothly and efficiently. Special thanks to Stacey Channon for her clear and effective communication with the landlord.

Edward showed me around my new flat and was great. Really responsive and straight forward communication. I definitely recommend this company.

Calli Archard is one of the best property agents I've ever encountered in London. She had been the one assisting me in my recent apartment purchase around Royal Victoria. She knew both the property and the neighborhood really well and was able to provide useful advice. Most importantly, she was very familiar with the entire process with the conveyancers. With her constant follow up with solicitors from both sides, we managed to complete the deal in about 2.5 months time, just before stamp duty went up, which saved me a significant amount of additional expense. A big thank you to Calli.

Fantastic service from the team at Madison Brook. Stan, Valentina and Claire were fantastic. I firmly believe my sale would have fallen through if it hadn't been for Claire keeping it all together, with the help of Stan and Valentina in the Lewisham office. Thank you very much!

Although we ultimately decided to go for another property - We had a great experience working with Madison. Professional service all around.

It’s been an absolute delight working with Stacey Channon! She’s been professional, friendly, and incredibly helpful throughout!

As a family, we’ve been dealing with Madison Brook for over 10years from letting and sales, their expertise and insightful personal approach was made evident in one of our most recent sales. In particular, dealing with our assigned estate agent, Becky Lucas.

We continue to rent out our properties through Madison, and will continue to do so in the future.

If you’re looking to rent/buy/sell properties in the dockalnds area, I’d throughly recommend Madison over many of their peers.

Calli was great and super helpful and responsive with any queries I had around my property search!

We initially had a very good contact with Vanessa who helped us find our flat and who was extremely professional Al along the way. Our issues started once we actually needed to do the paperwork. Although we provided all the required information and documents on the platform, we still needed to re do it and resend documents several times. The background checks are now done for some 10 days but we are still waiting to see the tenancy agreement. All in all a long a painful process even though we need to note the excellent support from Kiran and Vanessa. Kiran really did our best to support us and I would certainly have rated things much lower without all her excellent help and advice. If everyone at Madison was a Kiran or a Vanessa, this review would certainly hold 5 stars.

I had such a nice experience with Calli Archard when purchasing a new apartment in Royal Victoria.
The service was great, and she really knows how to thrash out a great deal! She must have saved us thousands in the end as she knows the market so well.
Glad we went with Calli because she knows her business so well 🙌😊
Highly recommend

Calli Archard knows more about East London property than anyone we have ever come across. We struggled for 6 months looking for the perfect 3 bed with river views until we met Calli and the team at Maddison Brook.
The deal was great and completition was on time and a great process !
Would highly recommend

Calli was great!
She was thoroughly reliable throughout the whole process of buying a property. She proactively showed us additional properties matching our criteria, which ultimately led to the one we bought. Calli was prompt and responsive, answering all the queries we had. Overall, she was a pleasure to work with.

Calli worked tirelessly to help sell our properties, in spite of not securing a suitable agreement , I recognised her professionalism & her total enthusiasm to find a suitable buyer. I will definitely be returning to calli once the market allows to put my properties back on the market.
Many thanks
Ben

Wanted to say a big thank you to Callum from Madison Brook, who was managing our apartment and always assisted us quickly and professionally!

just wanted to say a big thank you to the entire team — Stan, Claire, and Valentina — for being absolutely wonderful throughout the process.

A special shoutout to Claire, who was truly exceptional. She wasn’t just doing her job — she was right there with me every step of the way, offering real support, calmly guiding me through the process, and managing all the moving parts and people with high professionalism. I honestly felt like I had someone holding my hand the whole time.

You’ve all made what could have been a stressful time feel smooth and manageable, and I’m so grateful.

We bought a flat through Madison Brook , they are amazing people to work with , the customer service is great , Valentina is what a called professional she is amazing and very good with her job , she made the process look smooth and I will always recommend Madison Brook to anyone that looking to buy a property .

We had an amazing experience working with Calli while purchasing our flat. From start to finish, she was incredibly responsive, always quick to answer our questions and provide updates. Her kindness and patience made the whole process much less stressful, and her helpful guidance ensured everything went smoothly. We truly appreciated her professionalism and support, and we couldn’t have asked for a better estate agent. Highly recommend Calli to anyone looking to buy a home!

Totally unprofessional from start of tenancy to finish. Started by trying to get us to offer over the marketed rental value, most probably to out-bid a fictitious other party. Then on the day we went to collect the keys to the property, were told that the inventory hadn’t been done yet so we couldn’t have the keys that day. We pushed as we would’ve been essentially homeless and they gave us the keys, a totally unprofessional way to do business.

On check-out, we were told that they want over £1200 of the deposit for things that are almost entirely covered on the original inventory. When I queried this with Callum, we were pretty much told that they know this is the case, but they’re not going to bother presenting us with an accurate deposit reduction, so we should go through the Deposit Protection Service’s dispute resolution service instead of Madison Brook bothering to present us with an acceptable solution. All-in-all this is a letting agent run by amateurs, who are very slow to deal with issues in the property, looking for any excuse to fleece you and then try to keep as much of your deposit as they can. Complete rip-off merchants and at the time of the review we are still attempting to claw back the deposit.

I've been renting out my property through Madison Brooks, Lewisham branch for the past 4 years. They make the whole process easy from start to finish and, I need to give particular praise to my property manager, Stacey Channon, who I can consistently rely on.

We have recently sold our flat with Madison Brook. We are very happy with our experience. Stan and Valentina helped us to market the flat in the best possible way and to achieve the price above our expectations. It was particularly helpful that they had a deep knowledge of the history of all the sales in our area. Claire patiently supported us all the way towards completion and went above and beoyond what was expected, chasing all parties in the chain. Altogether, Madison Brook has a great competent professional team of friendly and helpful people. We fully recommend them to anyone.