I was looking for a good show after bunion surgery recovery. The shoes are stylish and very comfortable BUT shipping is horribly slow and exchanges are very problematic. Support is purely email drive... Voir plus
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Buyer beware! I would give less then one star if it was an option. I ordered a dress boot from Madixa on Dec 3rd and it took nearly 4 weeks to arrive...in an envelope in the mail. Once received, the... Voir plus
L'entreprise a répondu
I have never been able to buy my husband a pair of nice shoes that last through his shoe abuse longer than three months or so, let alone, an online purchase because the size never seems to fit correct... Voir plus
L'entreprise a répondu
I haven't tried the shoes on so I can't comment on them. The order/shipping process was as I expected. Not ever ordered direct from a Chinese manufacturer before I am very satisfied with the process.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Shop at Madixa, Discover all the latest collections as well as online exclusives. Premium leather shoes & Free worldwide shipping.
Coordonnées de contact
, , , Etats-Unis
- support@madixa.com
- madixa.com
3,3
Moyen
361 avis
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A PURCHASE FROM THIS COMPANY WILL RUIN YOUR DAY AND DAYS TO FOLLOW!
If you want an purchase to ruin you day and days to follow, oder men’s shoes from this company. First of all, the shoes sent can’t be classified as shoes, not only is there no leather, the insoles are falling out before even trying the shoes on.
Forget being able to return the shoes to the address on the shipping package (Vernon, CA.), the company instructed me to return them to an address in China, at my expense. I didn’t make the purchase in China. And there was a “guarantee of satisfaction”.
Speaking of customer service: THERE IS NONE. YOU WILL NEVER TALK TO A PERSON OR RECEIVE A PERSONAL RESPONSE TO YOUR EMAIL. if I had not gone through the DISPUTE department with my credit card company, I would have been scammed out of my money. I still have the defected shoes and if this company wants them back, they will have to pay for the return shipping.
3 septembre 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
First of all..my only critique is that…
First of all..my only critique is that i did not know if these were mens or womens shoes..(sizes). It would be nice if there was a sizing chart on the order. I LOVE my little boots...they are so comfortable and the stitching is so nice! Lovely. My order was timely and my questions were answered promptly. Gr8 Job Everyone! Thank you.💖It is a looong way from Shanghai to rural Louisiana!🦐
2 septembre 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Efficient courteous and great Communication
Unfortunately I ordered the incorrect size . Have to return them and get larger fit .
The zip sides are more to the back which makes the foot difficult to place in boot .
Also the tag that is used to assist you to put the boot on is far too small . It needs to be three times what it is .
27 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Amazing company customer service…
Amazing company customer service ordered a duplicated pair off shoes emailed the company within 15 minutes got a response and a refund a amazing company to deal with kudos to them and there management
21 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Very well pleased great quality love…
Very well pleased great quality love them
13 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Great durable shoes
8 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Went good thank
5 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Very prompt and satisfying customer…
Very prompt and satisfying customer service. Thanks
2 août 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Well I would not recommend this…
Well I would not recommend this company! I now own 4 pair of shoes the wrong size, and yes they did send the wrong size. I now have $400.00 of shoes I can not wear so how happy do you think I am! Just don't buy anything from these people, as soon as they get your money they don't care if you get your correct shoes or not! JUST DON'T BE THERE!
ftd
29 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
Warning - Returns to China cost more than shoe!
Ordered the Harvard Shoes - look very nice but I ordered a size 10 for my husband even after using their measurement advise on the website - shoes were too small still. Contacted company and was told to ship them back but to CHINA!! The shipment is going to cost $70.00 - more than I paid for the shoes!! Nothing on website mentioned this in the return policy and even the phone number given is a US #. Don't buy from Madixa!! Very deceiving!!
25 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
Absolutely Pleased with my purchase.
I was absolutely pleased with my purchase. I was a bit apprehensive when I read the negative reviews. However, the boots were delivered within the scheduled time and it feels really comfortable on my feet.
20 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Items arrived in a in a quick and…
Items arrived in a in a quick and timely manner.. Maybe a little stronger reinforcement inside the shoe to help them hold their shape while in transport.
18 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
We ordered these shoes and were told…
We ordered these shoes and were told that they would arrive on time for a wedding. They didn't so we chose to return them. Come to find out that we needed to return them to China and the shipping costs were almost as much as the shoes. Nowhere in the return policy does it state that they need to be returned to China. Beware!!!!
13 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
Does anyone know what the Madixa…
Does anyone know what the Madixa mailing address is? I'm just trying to exchange my pair of boots for a bigger size and no one is responding!!!!
11 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
Here is the good, the bad and the ugly
Here is the good, the bad and the ugly. The leather boots look nice and stylish. Only they are not leather. That's number 2. Number 3 is that if you get them and they don't fit, they tell you to send them back. Problem is you have to ship them to China at your own expense-$100 in my case- which is more than I paid for the boots. They won't give you a break, even if in my case the sizing error was THEIRS. Do not buy from these people.
11 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for taking the time to write a review.
I am sorry to hear that you are unsatisfied with your order.
A member of the customer support team will contact you directly to assist you further.
Kind Regards,
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Adjusted my order for payment
Adjusted my order for payment. My brother loves your shoes purchased 2 more.
1 juillet 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
Very timely responsive and Profesional.
29 juin 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
I love the shores very lite and…
I love the shores very lite and comepable. I like them will buy in the coming year 😃😃
28 juin 2022
Avis spontané
Réponse de Madixa
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to help.
Kind Regards
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