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MagicBreaks Avis 

3 224
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rhiannon B helped us book our dream trip, nothing was too much trouble for her and she answered all my questions, I will be returning to her if we book another trip but for now our Disney countdown is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing booking experience with Natalia. She responded to my online enquiry late last Sunday evening, and was open to me tweaking the package to get the best deal. Really impressed with the booking... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tried to book myself online but had issues so contacted customer service and originally dealt with Lauren who emailed me a quote. When I got back to accept Lauren was unavailable but passed details to... Voir plus

Noté 2 sur 5 étoiles

Overall disappointed with the service given. The initial booking seemed smooth but when it came to making an amendment, the problems occurred. Inaccuracy their side, left them trying to charge me... Voir plus

À propos de l'entreprise

  1. Agence de voyages
  2. Agence de divertissement
  3. Agence de voyages en bateaux de croisière
  4. Agrégateur de voyages
  5. Parc à thème

Écrit par l'entreprise

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Écrit par l'entreprise

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,4

Tous les avis

(3 224)

259 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service

I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothing was too much for her and she really went above and beyond to help me. She has sorted the whole trip and gave me options along with her advice on these.
I couldn’t have got this booked without her! Amazing customer service thank you Leah.

28 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words! We're thrilled you're happy with Leah's service!

Noté 5 sur 5 étoiles

Flawless…

Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and bloomin booked!!!! Great price, great flight, superb customer service, roll on september , hello hickey mouse!!!! Eeeek

28 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback! Amanda will be delighted to read this - We hope you have a magical time!

Noté 4 sur 5 étoiles

Booking was simple but was very…

Booking was simple but was very disappointed after making booking that the offer that included free ferry crossing didn't apply to my booking, especially as I could of booked when it did.

25 avril 2026
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Réponse de MagicBreaks

Thank you for your feedback. We're pleased you had a smooth booking experience. Promotions are subject to change and unfortunately do not apply to all bookings I am afraid.

Noté 1 sur 5 étoiles

Not helpful at all

After making a booking online i decided to call them with a query about the shuttle crossing. I was told that as I had made the booking online, I would need to email them instead. Not interested at all about giving any advice to what I'm sure would have been a quick yes or no answer to my question. Not helpful.

27 avril 2026
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Réponse de MagicBreaks

We are sorry to read to hear about your experience. We will be happy to assist you with any query you have. You can email us with your booking reference to customercare@magicbreaks.co.uk or call us on 0330 880 5006

Noté 5 sur 5 étoiles

Efficient

Efficient
Simple easy process and informative.

25 avril 2026
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Réponse de MagicBreaks

Thank you for your valuable feedback!

Noté 5 sur 5 étoiles

Cheryl Smith is an absolute pleasure to…

Cheryl Smith is an absolute pleasure to do business with. She guided us through everything and even dealt with 3 lots of enquires for 3 families. It was our first time and she supported us through the whole process. She is a credit to the company x

25 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback. Cheryl is a valued member of the team, she will be delighed to read this. We look forward to booking your next magical break!

Noté 5 sur 5 étoiles

Highly recommended

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which beat 6 other travel agents, including Disney themselves. If you haven’t tried Magic Breaks before then I would highly recommend them.

25 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words and loyalty! Cheryl will be delighted to read this!

Noté 5 sur 5 étoiles

Great customer service!!

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendments. Thank you for taking care of us!

12 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you so much for your kind words and loyalty! We're thrilled you're happy with our service!

Noté 5 sur 5 étoiles

Brilliant service from Alex

Brilliant service from Alex. Both on the phone and via email. She was very informative and patient when we were trying to decide on thd best time to go to disneyland paris. She answered questions swiftly and fully.
Can't wait to go now

16 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words! We're delighted you're happy with Alex's service. We hope you have a magical time!

Noté 5 sur 5 étoiles

Cheryl was so helpful and was nice to…

Cheryl was so helpful and was nice to actually talk to a human and get booked up instead of a website

11 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback! Cheryl will be delighted to read this!

Noté 1 sur 5 étoiles

Sold tickets to a Disney break that…

Sold tickets to a Disney break that were only valid the day of our arrival in France, why would anyone be wanting tickets to start on the same date of the arrival? Details on tickets simply stated 6th which combined with what we had been told led us to belive the tickets were valid any day that week, effectively we lost our holiday, zero help and support from these people "we will email back in 48 hours" no one to phone nothing. Will re-purchase the tickets elsewhere and make a claim through the small claims court for refund on the tickets they sold us that could not be used. Avoid these people they don't care or help once they have your money!

8 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your feedback. We can see you made the booking online. The park tickets for your booking was selected with a specific date at the time of booking on our website.  Many of our customers do select the arrival day, I'm afraid we are unable to remove this option.  We also contacted the supplier and they confirmed they advised you tickets were expired at your requested date. I'm afraid despite our attempts Disney were unable to make any changes. We apologise for any misunderstanding I can confirm the tickets confirmed with the date selected.

Noté 5 sur 5 étoiles

This was so easy to use

This was so easy to do! I hate planning holidays but this made it so simple and straightforward

7 avril 2026
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Réponse de MagicBreaks

Thank you for your kind words! We look forward to booking your next magical break!

Noté 5 sur 5 étoiles

First time using Magic Breaks

First time using Magic Breaks, liaised with Cheryl over email which was my preferred method, she was so helpful and gave me all the information and more that I needed. She worked late hours and always replied so quickly. Cheryl you made the whole experience pain free and would recommend you to anyone! Can't wait for our trip in July!

30 mars 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words! We're delighted you're happy with Cheryl's service. Your recommendation means alot to us!

Noté 5 sur 5 étoiles

This is our second time using magic…

This is our second time using magic breaks. Highly recommended. Alex helped me this time, and was fast and efficient service! Amazing Thankyou!

6 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words! Alex will be thrilled to hear this.

Noté 5 sur 5 étoiles

Disney

We have just booked our special holiday with Cheryl, she has been amazing, so helpful, reassuring, and very, very patient as we tried different ways to look at costings, party of 7 with 3 different households... Would highly recommend to anyone looking to book. Thankyou Cheryl for being so lovely.

4 avril 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback! We're so pleased to hear Cheryl was able to help make the booking process smooth for you.

Noté 1 sur 5 étoiles

​Gold Plan is a Waste of Money Baised towards Agents

​Gold Plan is a Waste of Money – Biased Towards Agents
Very bad experience
​Order ID: [67399817]]
Listing ID: [69385935]
​I recently subscribed to the Magicbricks Gold Plan to list my Industrial /Gala Premises in Vasai East for rent, hoping for a direct owner-to-tenant connection. My experience has been a complete waste of money and a total lack of service.
​Aside from "test" inquiries from my own relatives, I have received zero genuine leads. Instead, I am constantly bombarded with messages from Magicbricks promoting properties posted by Agents and Brokers. When my relatives tried searching specifically for "Owner Listed" properties, the platform's interface repeatedly and forcefully pushed Agent listings.
​It seems the platform is hand-in-glove with the broker community, defeating the very purpose of an "Owner-Direct" listing. I am extremely disappointed with this deficiency of service. Save your money—this platform prioritizes agents over independent owners. I am giving '0' ratings for this platform

20 mars 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your review. We can see this feedback is intended for a different company MagicBricks not MagicBreaks. As the products mentioned are not related to our business. We kindly ask that this review is directed to the relevant company.

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