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MagicBreaks Avis 

3 225
•
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Rhiannon B helped us book our dream trip, nothing was too much trouble for her and she answered all my questions, I will be returning to her if we book another trip but for now our Disney countdown is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tried to book myself online but had issues so contacted customer service and originally dealt with Lauren who emailed me a quote. When I got back to accept Lauren was unavailable but passed details to... Voir plus

Noté 5 sur 5 étoiles

Amazing booking experience with Natalia. She responded to my online enquiry late last Sunday evening, and was open to me tweaking the package to get the best deal. Really impressed with the booking... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Overall disappointed with the service given. The initial booking seemed smooth but when it came to making an amendment, the problems occurred. Inaccuracy their side, left them trying to charge me... Voir plus

À propos de l'entreprise

  1. Agence de voyages
  2. Agence de divertissement
  3. Agence de voyages en bateaux de croisière
  4. Agrégateur de voyages
  5. Parc à thème

Écrit par l'entreprise

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Écrit par l'entreprise

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(3 225)

259 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

After finding it hard to book online

After finding it hard to book online, Kerry was amazing with booking it for me, very quick replies and super helpful!

19 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your great feedback! We're delighted you're happy with Kerry's service. We look forward to booking your next magical break!

Noté 5 sur 5 étoiles

Amazing

Amazing, great company trustworthy.

24 janvier 2026
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Réponse de MagicBreaks

Thank you for your great feedback!

Noté 5 sur 5 étoiles

Professional, Efficient, and Highly Supportive Travel Assistance

We had an absolutely fantastic experience with Magic Breaks, and I especially want to thank our travel consultant, Kerry, who went completely above and beyond for us.

After we realised we had accidentally booked the wrong dates for our holiday, we were really worried it would be difficult or even impossible to fix at such short notice. Kerry handled everything quickly, calmly, and professionally, and managed to rebook our trip without any stress on our side.

Her communication was clear, friendly, and reassuring throughout the whole process, and nothing ever felt like too much trouble. It’s rare to receive customer service at this level, and it truly made a huge difference to our holiday experience before we had even left home.

We are incredibly grateful and would highly recommend Magic Breaks to anyone looking to book a trip with confidence. Thank you again, Kerry, for your outstanding help and dedication!

17 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you so much for your kind review. Your feedback and recommendation means a lot to us.
We're delighted to hear Kerry was able to resolve everything - we'll be sure to pass on your kind words!

Noté 5 sur 5 étoiles

Memorable holiday made easy.

The whole experience was made great and very easy by the consultant I dealt with Cheryl Smith.
I am new to this online booking system, used to a travel agents, but Cheryl went out of her way on her day off to help me out and basically make my life easy, stress free with no complications.
Cheryl has managed to build a holiday that will celebrate my 40th birthday as well as a memorable holiday for my little girl before she starts school in September.
5* service all day long and would use again as well as recommend to other people.
Credit to the company.

14 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you so much for your lovely review! We're delighted to hear Cheryl made the process easy and stress-free for you. We hope you have an amazing 40th birthday celebration and a magical break!

Noté 1 sur 5 étoiles

Gave incorrect information such as date…

Gave incorrect information such as date that payment should be made and time limit for cancellation. Also made incorrect deductions- then have the cheek to tell me I owe thousands within 2 weeks if I do not wish to lose deposit! I point out they put all the dates in writing!! They say nothing they can do......What a bunch of scammers and arrogant thieves that will ruin your family holiday. You will have no peace of mind if you book with this firm.

7 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your feedback. We're very sorry for the confusion caused- The dates are generated automatically; however due to a temporary system glitch, an incorrect date (showing 2 weeks later) was displayed for the cruise. This is not something we would expect our customers to experience and is certainly not common. For any queries please email customercare@magicbreaks.co.uk together with your booking reference number.

Noté 5 sur 5 étoiles

Easy to book

Easy to book and confirmed everything quickly and when I had a issue I got an answer straight away with no issues.

12 février 2026
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Réponse de MagicBreaks

Thank you for your great review!

Noté 5 sur 5 étoiles

Fantastic Service

After being let down by 2 well known online holiday companies, couldn’t be happier than with the service provided by Magic Breaks. Great communication from Amanda who was working with us up to Sunday night to get our holiday confirmed and booked. Highly recommend and would certainly use again, thank you :)

8 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind review! We're delighted you're happy Amanda's service. We look forward to booking your next magical break!

Noté 5 sur 5 étoiles

Fantastic service from Cheryl….great…

Fantastic service from Cheryl….great knowledge and instant responses to whole range of questions.Definite 6*

11 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely review! Cheryl will be delighted to read this!

Noté 4 sur 5 étoiles

Layout of the website

The layout of the website and the easy to follow instructions.

7 février 2026
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Réponse de MagicBreaks

Thank you for your valuable feedback!

Noté 2 sur 5 étoiles

Request for Cancellation Invoice Due to Medical Emergency

We were forced to cancel our trip due to a medical emergency. I have requested a cancellation invoice on several occasions, and each time I have been told it would be sent to me. Unfortunately, it has never been emailed. This ongoing delay is preventing me from submitting my travel insurance claim.

5 février 2026
Avis spontané
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Réponse de MagicBreaks

We are very sorry for your experience. It can take some suppliers longer to send us a cancellation invoice which can cause delays. Please can you email customercare@magicbreaks.co.uk with your booking reference so we can look into this.

Noté 5 sur 5 étoiles

Suzy sales member

Suzy reached out to my sister after she tried to make a booking online. She Offered assistance and end up helping me with my booking too! She was really quick with her emails and really helpful.

7 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your kind words! Suzy will be happy to read this.

Noté 5 sur 5 étoiles

First Disney cruise......so excited! 😊

We have just booked our first holiday through Magic Breaks via Phoebe and we had a great experience. Communication with Phoebe was via email & on the phone and during the few days of looking at all the options and making a final decision, she was so helpful, professional and always responded promptly to any questions I had. It honestly felt like I'd just booked a holiday with the help of a friend! So much so, that we decided to book our next year's holiday for 2027 with her too. Thanks so much Phoebe. Looking forward to hopefully earning more stars for any future bookings. ✨️

22 janvier 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your wonderful feedback - we're pleased to hear Phoebe provided such great suppport. We hope you have a magical time!

Noté 5 sur 5 étoiles

Very easy to use and navigate bew…

Very easy to use and navigate bew quotes. Love that they contacted me via message after several attempts to book to offer a further discount which was a nice touch. Very good prices in comparison to other sites and direct from disney.

29 janvier 2026
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Réponse de MagicBreaks

Thank you for your valuable feedback; we're pleased you have a had a good booking experience!

Noté 5 sur 5 étoiles

Efteling in October

Cheryl was helpful and very informative. She helped with my insecurities and talked me through what I didn't understand. I would recomend Cheryl to friends and family in the future. Thanks for all your help Cheryl.

3 février 2026
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback. Cheryl will be delighted to read this! Your recommendation means a lot to us.

Noté 5 sur 5 étoiles

Nice and easy booking no hidden costs

Very competitive pricing strategy and a straight forward website to book from

2 février 2026
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Réponse de MagicBreaks

Thank you for your great feedback! We're glad you found our pricing competitive and had smooth a booking eperience.

Noté 5 sur 5 étoiles

Good price and great staff

Had such a lovely, easy holiday! Fab support system that helped before, during and even after the holiday, all included in the great price they have for the holiday! Lovely support staff and easy system. Had a great time away with my family and was so calm and relaxing.

31 décembre 2025
Avis spontané
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Réponse de MagicBreaks

Thank you for your lovely feedback! We're delighted to hear you had such a great holiday and found our team supportive. We look forward to booking your next magical break!

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