Pru UK Avis 

Those who invest with Prudential should know that in the event of a pension sharing order on divorce (in my case 24 years ago) the shambolic company will not allow access until the ex spouse has decided what she wants to do with her share, despite the pension being mine originally, in spite of a Judges Order stating how the pension should be split. The upshot is I may die before realising my benefits and Prudential does not give a toss. This a a disgraceful situation.

Excellent service with polite and helpful staff.

I achieved my objective but it took more time than I consider reasonable and I was given some confusing information which proved to be incorrect.

Very helpful

Friendly, helpful and took the time to explain the process.

All the information was provided as requested

Customer service is the loewst of the low, even asking a generic question for my dying brother they cannot help me. Leave well alone they give you zero help.

Called when they say they will call, which is same day, and did exactly what I requested quickly!

Very helpful thank you

Straightforward process and helpful staff

I lost a property purchase last year due to Pru taking so long with my pension drawdown. I am now in a situation whereby I have been trying to withdraw funds from a Pru bond since last November and I am now faced with legal action from outside parties due to the Pru. See following correspondence which is pretty unbelievable behaviour from a well known company. I would certainly try and look for an investment company with better customer service if you value your cash.

Hello.Sharon ,

I am receiving no replies to my emails regarding the release of my funds from the above bond.
I have put a complaint in as this matter has been dragging on since November however the complaints dept at the Pru have told me I don't have a bond with you?
I am faced with legal action now due to non payment of a debt not related to Pru but for which i await my own funds from the Pru.
This is my own money I am trying to withdraw what exactly is the problem that Pru have ? A property purchase fell through last year also due to the actions of the.Pru .
Can someone help me out here please or at least respond.?

Regards

John S Worley

MATTER WAS FINALLY SORTED OUT VERY QUICKLY AND EFFICIENTLY BY A REAL HUMAN . THANK YOU VERY MUCH FOR YOUR ASSISTANCE MARTIN WALKER EXCELLENT THANK YOU.

absolute disgusting company to put your money in
we emigrated to Australia in 1990 and had a small pension account with the Pru, now my wife is 72 and would like to just cash it in, been over 7 months and they have no intentions of giving her the money, for gods sake its about 3k, Pru was a good company when we left, now just robbing, lying overseas scamming bastards, invest your money elsewhere

Staff were very helpful and easy to understand

I really do not know where to start with this. However, I started the process of trying to access my pension which to start with was fine and understand they have to ensure I have taken advice etc, however, it does not excuse rudeness, being made to feel like a liar when all I want to do is take MY money out of my pension. I have completed the same process with another business and all is now completed. They say contact us through secure messaging so I do and all I get every single time I message is we will be in touch in approx 11 days. This is the third 11 days message I have received.... not anymore I am seeking legal advice as sick of being fobbed off. To say I am cross and unhappy with the way I have been treated is an understatement.

Very helpful- making sure you know all the options and implications of taking pension funds

While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days later I received a sorry gift from The Pru, which I did not expector request

Despicable experience with prudential pensions. Stemmed back before my mum’s diagnosis where they spent years saying they could not find her pension because it was ‘too old.’ Since a terminal diagnosis, which they were told about, she has been given false information and absurd requirements to access her pension. One of these was a HAND WRITTEN letter that they wanted her to write from her hospital bed on a palliative care ward. They have failed to change any of their processes or communication since we informed them of the health condition and from our perspective are deliberately running down the clock. This has included insisting everything is delivered by post. We are utterly disgusted by our experience with them and intend to escalate this to make our story known.

I have been trying to do my first pension drawdown for months this year. It's just IMPOSSIBLE. Customers service is poor, replies are vague, you cannot get anything in writing from them, not even if you send them an internal platform message. They delay you and fob you off with a far too many excuses.

**THEY MAKE IT IMPOSSIBLE FOR YOU TO ACCESS YOUR PENSION**

Utterly disgraceful outfit. Trying to get my own money,(very small amount in pension terms) like pulling teeth. Truly awful people who make it as difficult and lengthy a process as possible. Absolutely no regard for older people or people with mental health issues who are not 'tech savvy'. I wanted some money to pay for new spectacles . Ive lost all interest, they can shove it.