Aegon UK Avis 4 579

Carol, the member of the support team who dealt with my phone call, was friendly, helpful and well informed. Very pleased with the outcome.

Fast and efficient problem solving by the support team.

Information and Patience
By far the best firm I've ever delt with
Nothing is to much bother...

Good customer service

I would not choose Aegon for my pension if I had the choice again.

Customer service has been effectively non-existent — live chats are routinely closed before any resolution, agents are unavailable, and the website is frequently not functioning.

I have been trying to transfer my pension away from Aegon for several months. During that time they have continued to deduct fees while producing a string of reasons why the transfer cannot proceed.

Fund performance has been poor, and combined with the inability to get basic support or exit the product, I would strongly advise anyone considering Aegon to look elsewhere.

The lady I spoke to resolved my query competently and gave me clear guidance to my next steps

Very reliable, friendly, and works well on my behalf. Was really pleased with service they provide and will keep using them

You can talk to a real person how is ready to help

Charlotte was very helpful

I am trapped but my work place pension with Aegon but would not choose them.

Expensive, chat-bot hell, challenging internet site.

On the 14/03/2026 I have contacted Aegon via "mymylo" due to a Login failure with error message " doesn't recognise details " despite the fact all details have been correct, this is going on now roughly for about 2 years. It seems that the are not able or more likely can't be bothered to reply at all. I will now inform F.C.A. about this kind of conduct as I think this is unacceptable. After of course an sufficient long enough waiting period

I was anticipating a long-winded and obstructive attitude to my wish to withdraw funds. But this was not the case. The people I dealt with were polite, calm and helpful at every step.

Aegon Pension customer service telephone excellent and professional thank you

The person who answered the phone was able to answer all my questions.
Excellent response.

Good answer in the end but security questions took to long. Suspect agent is dealing with too many calls at once

The advisor Christian was very helpful and explained my options in great detail which I was grateful for.

Generally efficient at administration of my pension, but when I tried to transfer a pension from another provider to them, they said "OK" but refused to provide the necessary paperwork to enable the transfer to go ahead.

The transferring provider has written to them and chased them and they ignored two emails from me asking about progress and why they won't supply the necessary paperwork.

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Reply to comment:

Wouldn't it be better if you simply replied to correspondence rather than having to be shamed into action on social media?

My questions were answered in a very professional and friendly manner. Thank you.