Manheim Avis 281

My experience with Manheim auctions is really not good, I purchased a car from the drivable auction and they haven’t listed the damage on the report correctly as well as the photos they taken for the car are not true or they take the photos somehow the damage on the car is not visible on the photos.
See the attached photos while the car was at the auction and after.

I have been in business for 32 years and can’t believe this companies fraudulent business practices. I bought two concession trailers as a dealer from Manheim Cincinnati. The pictures they posted showed all the equipment that was inside. When we picked them up the equipment was gone. The GM Melissa said they belong to a bank as repo’s and they allowed the equipment to be removed. I told her they shouldn’t have listed the pictures for the auction with the equipment then. I told her that equipment was bolted down and mounted. She said it didn’t matter. I said so when someone looks at the pictures of the engine in a truck that is selling then the purchaser should be ok the engine was removed when they come to pick up. She said that was different. I said no it isn’t. She was extremely ruid and had no intentions of hearing me out. She said I wasn’t going to talk to her that way. I said did I use bad language or something to you. She says no your tone. Unbelievable. Manheim is 100% for themselves and doesn’t know the first thing about customer service or proper business practices. It’s a shame that they operate this way and should be ashamed and embarrassed. They should have their license pulled for this type of business practice.

Tanyia was brilliant in relaying my purchase rational to the Vendor. Both Tanyia and Cathy were diligent and very helpful in fixing a glitch from my bank to enable my truck driver to pick up an excavator out of Newcastle with little delay. Their people were great and again I want to highlight Tanyia because I would have walked away from this purchased had she not reached out to me.

From the reply to email to the pick up of items it was easy and staff member at location was very helpful and friendly

This is the most dishonest platform around. Discriptions are worthless, they actively support misrepresentation and when ligit arbitrations are brought they will find a way to kick them. Like pricing the job at their wholesale made up number to not hit the threshold even though they are not a repair facilty and they will not do the work themselves.

I strongly advise against buying a car from Manheim Auctions.
In my experience, the auction lacks transparency and accountability. I purchased a vehicle just two weeks ago, and it has already broken down completely. The engine has failed, and the car is now unusable.

When I tried to contact them to report the issue, they refused to properly address my complaint or offer any support. This has left me with a significant financial loss and no resolution.
I trusted this auction, believing it to be credible, and that was my mistake. I don’t want others to go through the same experience.
If you’re considering buying a car through an auction, please be very cautious. Make sure you fully understand the risks, inspect thoroughly where possible, and don’t rely solely on the information provided.
Learn from my situation—don’t risk losing your hard-earned money.

All the photos on the auction make the car look brand new, once I buy the car it's got damage that wasn't shown on the photos

The take 2 times the money and don`t pay it back!
They take your money from your credit card and send you another invoice to pay. If you pay then with paypal, they take it 2 times, and they steel it !
They ley to Paypal and say transaction is ok and you can not even claim from Paypal back. Be careful of these thiefs ! Only way is to go to a lawyer. And cost a lot!

Manheim's national account manager – assessors Patrick was extremely unhelpful, inattentive and unfriendly. He did not fully understand my correspondence before responding, gave incorrect responses and, when I tried to clarify the information with him over the phone, his tone became increasingly rude, condescending and even threatening before terminating the phone call without a valid reason, warning or second chance. I believe Patrick's rude, condescending and threatening behaviour violated company policy by terminating the phone call without a valid reason. I also believe his rude, condescending and threatening behaviour is the reason why Manheim is unable to source more stock to sell. This has impacted on stock numbers and ultimately revenue figures. As it stands I no longer want to deal with Manheim because the company employs rude, condescending and threatening people like Patrick. Customers should not have to tolerate rude customer service at Manheim's Queensland (and interstate) office locations.

They don’t say much about the car in auctions but do let you see the car I bought a car it had a clicking noise which was a pulley so js make sure u check the car before u buy it. Also the excess fee is a lot around 15-20% so js be weary of that aswell.. I was lucky to just get a pulley problem but others have worse

I use the site daily in my business and it is always a pleasure with it’s simplicity and ease of use.

I bought a car from Altona north Manheim
The car description says engine light on and airbag light on after I paid the full amount and went to pick up the car I found the transmission issue doesn’t go to reverse

Rude selling scraps. Misleading advertising and information. Not giving refunds after showing proofs. And no contacts on call only reply on emails and now they stop answering. I lost my money

Manheim has become one of those companies that hides behind its monopoly. I think a review from the ACCC would be in order. They use offsite yards across the country. One particular yard in Central Queensland has a habit of removing parts, losing keys and damaging vehicles. When you approach Manheim about it they will do absolutely nothing. They have their name on the cars, take your money but take no responsibility. Even with "as is" or salvage sales there are still guidelines that still need to be followed. Manheim has failed to follow these guidelines on numerous occasions. Be very aware when purchasing, i have taken my business elsewhere.

Very professional and easy to use bidding system. Very happy with our purchase. Always easy to contact and helpful staff when you do.

This company is a bunch if bullshit. They'll make sure you pay top dollar fees for deredistered insurance salvages and have the nerve to hide a reserve price if they think the price is too low. That way they'll ensure to screw the customer out of money as much as possible. More so than often, their admin fees a bunch of bollocks as I can't seem to fathom what they charge you for. They do no mechanical inspections and can't be asked to take reliable photos.

Fees are to high.

Web site wont let user sort items in watch list in order they are to be auctioned ie - most recent first, user has to keep scrolling thru.

Web site wont allow user to select a location and then bring up every thing to be auctioned at that location irrespective of classification, user has to keep searching different classifications.

Auction site takes some getting used to. ie.:When zooming in, then to next arrow, subsequent images is also zoomed in. Reset only does the one image. Auction staff have always been helpful and in most cases go above and beyond to assist the customer. Holding fees are a negative as I am often interstate and cannot always make it to yard in the gazetted time.

I find this easy to use and great and easy to deal with

Bought a motorbike from Manheim, my driver picked up the bike but it had no key, BMW GS 1200, The key was in the photo's but Manheim could not find the key, after 3 months of messing around and Manheim not answering / avoiding the issue, I had a key sent to me via a BMW dealer from Germany, about a month later Manheim contacted me, found the key and posted it to me, too little too late