Manheim Avis 

Manheim auto auction located in Hayward CA is by far the worst auction i have ever done business with. Their post sale inspections are a joke and 90% of the vehicles we have purchased from them have had major issues that should have been noticed when being inspected. We have had cars stuck in arbitration for MONTHS! and they simply said there is nothing they can do but wait . The worst part about this place is the complete lack of carrying exhibited by most if not all the staff. The front desk ladies look like they all hate their job and hate helping with any questions, The sales department will return your calls maybe 10% of the time ,the arbitration department is completely unhelpful and seem to always push blame to anybody but themselves, The general manager and assistant manager are by fare the worst people I have dealt with in my entire automotive carrier. Im not sure how these individuals hold their positions there? They lack any type of customer service or management skills. The customer service is completely lacking from the top associates all the way to the bottom.
You may ask why would we continue to do business with this place and the simple answer is we only go there because we have to and its for the vehicles. If you go here you must be very cautious and do not believe anything any of the employees tells you because they are either lying, don't know what they are talking about or simply pass you on to someone else because they don't want to take the time to help resolve an issue.
Overall ADESA golden gate runs their auctions much better. Their staff answers calls, returns messages, is happy to help, the arbitration department does what its meant to and doesn't only protect the seller.

There are thieves among them.. and they don't give a s#it... brought a damaged bike from Sydney, they organizes there transport company to send to Melb.. on arrival, $800 steering damper was missing. only to be told 'cant help you'... as I said.. They don't give a s#it...

I am a regular buyer of damaged cars. Your employee once dropped one of my vehicles off a forklift . He reported this accident to the Salvage manager and Manheim management (Melbourne) did absolutely nothing to help me re this .Have been very disappointed with Manheim until last week when I drove to Manheim Melbourne to pick up a damaged vehicle from your salvage yard. The lady at the gate office and the fork lift driver were both very pleasant and did all they could to assist me and I left feeling like a valued client. To those two people I say you are great Manheim employees who changed my opinion of Manheim.

absolutely shocking company

i had my car inspector the inspector Chris did not follow the correct company policy procedures. i complained to the company he tried to blame us for the mistakes he made , Never left a report, said he was not available to sign, only told us the damage was wheels trims and had a bill for £1,204 for damage that was not told about. When i called the the company that send invoice for the damage i explained i did not get a hardcopy they sent me one over, They lied about the date and time of the inspection so that why we didn't no get to sign it as he done it a day late. When i have called to put in a complaint there reply was well we will never know who is to blame. DISGUSTING COMPANY AND SERVICE STAY CLEAR.

Shocked and appalled at Manheim Auto Auction's customer service and it's arbitration process being the sham that it is. After being a client for over 38 years, there processes and procedures have been in a total decline over the past 2 years and has now hit rock bottom. I'd caution anyone purchasing a vehicle from them to do their due diligence when comes to customer service and appreciation "after the sale." It's such a disgrace !!!!

They came on mass with five in a car and two undertaking the vehicle inspection check which was needed at the end of my PCP agreement. Having taken pride in looking after the car throughout the three years and ensuring it was in tip top condition, they identified three marks on the car one of which was not even there and two small ones which were within the acceptable wear and tear guidelines. They did not mark the fuel tank being full on the paperwork (have noted not to do this next time!) and wanted to charge £187 in total.

I put in a complaint straight away with Manheim who agreed that the photos did not indicate any damage and that they would look at improving the training of their staff. The finance company then called me and they also checked the photos and said they couldn’t see anything either so the costs were wavered.

If Manheim are used again for my next vehicle inspection I will definitely request another inspection company are used and if not, I will choose a different brand of car to avoid using the finance company that use Manheim. My husband had a very good experience with a different inspection company (BCA) that assessed his car which was PCP so know there are good ones out there.

Having my car inspected and picked up by this company was the worst experience I’ve EVER had!!!
The man who inspected my car tried to charge me for damage that shouldn’t be charged for!!!! He tried to claim I had 2 dents on the swage line that were over 10mm. Thankfully, my boyfriend was present at the inspection and we made the inspector recheck the length of these dents and funnily enough, they were under 10mm this time! The inspector was also digging his fingernail into a “scratch” on the inside of my car claiming that if he can get his fingernail in, the scratch was deep (which is fair enough) but he was scratching this area over and over making it appear worse.
At the end of the inspection I was shown an estimated amount of damage for £245. I signed the report stating I did not agree with this inspection and was told that the finance company (PSA finance) would be in touch and they might not follow up with these charges (which of course they have).
!!!!!!!!!AVOID PSA FINANCE AND THIS INSPECTION COMPANY IF YOU DON’T WANT TO BE RIPPED OFF!!!!!!!!!!!!

The Birmingham branch mis-sell cars with there online descriptions and is very dis-honest. Other branches in the same group seem more honest with there descriptions on what they are selling. But problem is when i call head office to complain they get the Birmingham branch to phone me which does not sort out the problem and head office do not want to know

If I had a choice I'd rather die.

Returning a PCP car the short version.
They sent a guy to inspect the car he said there was damage all over and had a ridiculous figure. Two tiny marks on the back bumper was apparently £75. I used some cutting compound and a good rag and within three minutes it was gone. Where's the £75 for my repair?

The inspector forced my partner to sign a docetthen demanded she paid him over £1000. Shed didn't thankfully. He left her in tears after his deplorable manner.

They then refused to take the vehicle.

I made a complaint to the company and have heard nothing back from them after over 4 weeks.

I spoke with the finance company PSA who are also useless and they wanted me to speak to Manheim to get the car collected.

Manheim refused to speak to me saying they have listed me as an unfriendly encounter??? I was very displeased when I made the complaint about the inspector and made that very clear but was in no way aggressive or unfriendly. I was just heavily persistent on the vehicle being collected. I eventually got through to a girl who was very lovely but am still no further forward.

The car is still sitting here and won't be collected until next year. If it's not done soon I'll post the keys to them.

If you can get away with not dealing with them then go for it.

Payment Commission should be reviewed as its heftier than other auction. Item described need to be improved as it is not as described.

Got all damage repaired on my pcp car through one of thier approved bodyshops i.e scraths from car parks ect. To be told there preparation marks. They are a joke of a company. Finding flaws where ever they can even if it falls under the general ware and tear guidelines. Was told to sign and it was a estimate but I wouldn't be charged for preparation marks ect as I was not liable for them. Surprise surprise i got a bill through for them.

easy to use simulcast excellent customer service invoice received almost immediately and notified me that the vehicle was ready to be picked up as soon as my payment cleared and collecting the vehicle was easy and trouble free.

Terrible company, bad customer service. My appointment to collect my pcp car was cancelled without my knowledge so I waisted half a day out of work for nothing. When it came to booking a second appointment they were incredibly unhelpful! If I had a choice and judging from these other reviews I would have never used this company!

Professional and transparent process, backed up by customer service of an extremely high level. Approach with confidence.

I saw a car on the website which was scheduled for an auction in the next day.. I called & ask to 'buy now' price. I got an email for reserved price & timing to be there .i went next day, trade in my car for a good price & bought a new one... the Manheim staff was very supportive & reasonable.. the whole process was stress-free. many thanks.

Con artists! Avoid avoid avoid! Handed a PCP car back for inspection and we were being told that there was faults (scratches etc) which were simply not there. Inspector stood in front of us and pointed at ‘faults’ that were either simply not true or fell under general ware and tear. We were conned into signing a document as we refused to agree to what was being written up on the vehicle. We were told to sign to disagree and it would more likely be “forgotten about as most disagreement cases are”. A complete pack of lies to try and force us into signing a document we refused to sign. We were told that if we refused to sign they would not take the car. The car itself was listed on their auctions website only 1 week later with a write up about how it was in excellent condition with no mention of any issues that we were told about on handover. DO NOT GIVE YOUR BUSINESS TO THIS COMPANY! YOU HAVE BEEN WARNED!

Unhelpful on return of a car.
If you have to return a car on PCP contract expect to receive a large invoice for what it wear and tear and a difference of opinion on what is the definition of a Radial Tyre!

👎👎👎👎👎👎👎👎👎👎👎
DONT TRUST THIS COMPANY
KEEP AWAY
THEY WORK WITH ANOTHER COMPANY CALLED TUSKERS DIRECT WHO ARE FRAUDULENT BECAUSE THEY ADD YOUR DIGITAL SIGNITURE TO REPAIR INVOICES YOU HAVE NEVER SEEN THEN LEAVE YOU IN DEBT.
👎👎👎👎👎👎👎👎👎👎👎
KEEP AWAY OR YOU WILL PAY
AND
BE IN DEBT.
😭😭😭😭😭😭😭😭😭😭😭

Good service & great to deal with except that the buyer & internet fees are far above any other auction company I have dealt with.