Mantisni Avis 

About a year ago maybe less I bought my 1st exotic pet from Mantisni, my chameleon and since then I now have 31 Tarantulas after today it will be 32 😁, 3 scorpions and my husband also got long tailed lizards and anoles as well as all enclosures and LIVE food. I have NEVER had any sort of problem with any of my pets and definitely didn't have any problems with Michael or his team, they are always willing to help or give advice when needed and Michael himself goes above and beyond to get you what you want/need. I wouldn't go anywhere else for my tarantulas.

Deal with mantis ni very frequently. Great team, great stock. Used to use other sellers but these guys are my go too now.

Webiste says delivery before 1pm package turned up at 6pm no box was damaged no heat pack not even a label on the box to say live animal inside they then forgot half my order when I messaged him he was very VERY rude and said it was out of his hands it was a dyslexic autistic girls fault who was in charge of my parcel he had no right to tell me that or to prey on her vulnerability’s he should have shadowed and double checked all orders instead of trying to guilt trip the customers trying to make them feel bad I would absolutely avoid this seller save your money and go elsewhere where you will get treated with respect

We ordered a spider and it didnt show up instead a cage did so we got in contact and he sent another one next day the spider has come in amazing condition and he let use keep the cage he doesn’t deserve the coments he gets !

Awful shop, awful owner.
Had to use Mantis NI due to being in hospital and not being able to get to my usual supplier. Ive had missing items from order which was never resolved or refunded as my emails and messages continue to be ignored.
Animals show up in filthy pots, with injuries.
Any time Michael (owner) has been given a negative review he straight away calls you a scammer, lies about any interaction, makes up fake scenarios and tried to put me off keeping a review up on Google by putting my personal details under the review.
Michael is a bully and has an absolutely appalling way of dealing with his customers!

Long time customer here, never had a bad experience, any issues have been rectified immediately and professionally.
I'm very upset to see this smear campaign against the company who are dealing with false charge backs, harassment and people using negative reviews.

Repeat buyer from this business, always found them to be helpful, give great advice and amazing enclosures. Happy to have been able to meet in person at invert shows. They truly care about the pets and go out of their way to help you

I have not done online orders, but I do visit both stores. The lady that works in the lurgan store is so friendly. Very helpful. I ended up 1 week buying 1 jumping spider then revisiting a few times. Now have 3 and she was so helpful with enclosures etc. Between christmas and new years I struggled to get fruit flies and the one box that they had left was too small, but I bought them anyway. I had to return them because I couldn't handle how small they were trying to feed my jumpers I kept loosing them. When I went back the lady was so nice about it. I even said I didn't mind just giving them back and buying bigger fruit flies. She was really kind to me.

If i could rate this ignorant shite company nothing or minus then i would.

I bought a package of blue bottle flies for my mantises, the flies came LATE, then may i also add that 95% of them were dead!!!!! I have emailed four times, commented on his instagram page for the store and messaged it privately yet no response what so ever.

I have seen that this guy likes to bully women who he scams tho, would love to see him try and do this to me😂😂 bring it on hahahah

Michael who owns mantis Ni is one of the most vile, despicable and difficult people you could ever deal with, absolutely no people skills whatsoever, if anything goes wrong with your order and you confront him on it he will blast you all over social media trying to bully you, stay away from Mantis NI

Missing mister bottle which was part of my order as I ordered a bundle and also the fruit fly culture arrived crushed do whatever was in had gotten out. Girl on phone did not apologise, offer to replace etc. I emailed, whatsapped, left a voicemsil and a WhatsApp voice note and nothing back. Im looking a full refund as ive had to rehome the jumper as ive no feeders and no mister to hand.
Shame.

This was there response when given final chance to fix problem or myself leaving relevant review.

'Pointless moaning at us about royal mail damaging the box. Work away another review will help us out greatly'

Steve in Warrenpoint order number 15564

Terrible service.

UODATE- Succesful charge back through revolut after sharing the whatsapp evidence of what was said.

Prearranged appointment. He said in the email that he has the equipment that I needed. Arranged day and time for pickup,drove 2 hours from Dublin. Close shopfront, no one was there.

Really helpful - contacted regarding buying some enclosures to help with my small business.
My request was dealt with quickly and efficiently - even when there was a couple of days between messages there was an apology and was totally understandable considering the opening of the new shop of theirs etc - once I’d made payment my order was sent out promptly - although I haven’t checked all the enclosures yet I know that any problems will be dealt with :)
I have personally brought mantids from here too - both arrived well packaged well fed and obviously well cared for.
I look forward to purchasing more from them :)

Wouldn’t give him 1 star if I didn’t have to, he is a abusive, vile disgusting person he has no respect for his customers or people in general and when he is approached on a failing on his behalf or feels like he is being confronted on a matter he will go on to attack you publicly on Facebook groups that he is admin in calling you names and trying to intimidate and bully you he hates to be stood up to so will embarrass himself with spewing insults and lies about you, I wouldn’t buy anything from this company!

My wife ordered an enclosure and mantises from MantisNI. When they arrived, they had sent the incorrect side panels meaning there was no enclosure for our new mantises. She lodged a complaint via email, several times, with no response. She then raised a dispute with PayPal for the enclosure only.

With still no response, we had to take matters into our own hands and modify the enclosure to make it work knowing that this issue would have to be considered resolved. Finally, we received an email asking if the situation had been resolved, we said it hadn't been by them, but we'd had to rectify the problem ourselves. We received no further response. Eventually, probably as a result of the lodged PayPal dispute, my wife received an email. Rather than being a simple apology for the issue, he was rude and obnoxious, accusing her of wanting a full refund, mantises included.

She had made it quite clear in her emails and the PayPal dispute that we only wanted the side panel issue to be resolved and not a full refund. The PayPal was dropped because we knew modifying the enclosure would mean we had no further comeback. She has since received an additional email which was also extremely derogatory. It's amazing he still has a business if this is the way he treats people.

I recently came across a situation involving this guy who runs a Facebook group for jumping spiders. My girlfriend was scammed out of £100 after being misled by a seller, and when she posted about it in the group to warn others, he removed her post and publicly criticized her. Feeling frustrated, she left a review about her experience, which led him to disable his reviews and even send her a threatening message on WhatsApp. He accused her of backyard breeding and threatened to ruin her unrelated dog walking business.

I've learned that he has a terrible reputation for customer service, especially when it comes to negative feedback, and it seems he has a pattern of targeting women. It's concerning, and I want to make sure other people are aware of this situation. Please be careful and consider buying from someone else.

This guy admins a facebook group for jumping spiders, i was missold a package and the seller blocked me, so i posted on the group to advise people that id just been scammed out of £100. He’s an admin, removed my post and began berating me publicly, so i stated this on a review, he then turned his reviews off and sent me a text to my personal whatsapp, threatening to destory my entirely unrelated dog walking business, accusing me of backyard breeding & the whole lot.

I’ve since found out he has awful customer service if you have any negative experience (all reviews speak for themselves..), and enjoys targeting women. It usually always is females he targets, so please be wary and buy from anywhere else.

Orderes micro enclosures for my new jumping spiders, the enclosures are very beautiful and wellmade. I did put the wrong post code on the order, I didn't recieve a response to let me know they rectified it but when it arrived I did see the post code adjusted. Would definitely order again, their enclosures are very reasonably priced and easy to assemble.

If I could’ve left 0 stars I would have,
Customer service skills are none existent! So rude, had to take a day off work for delivery after saying you can pick a day, happened 3 times before I asked for a refund to which I was told No!
Was told they’re too busy to deal with rubbish- so technically customers,
Had to do a charge back and ruined my daughter’s birthday.

AVOID at all costs-

Extremely poor business. The owner is downright rude.