Marham Find a Doctor Avis 

I booked an appointment, the doctor did not confirm - fine; but what happened afterwards is 1. You cannot get your money back to the account from which it is sent and 2. Even when you opt for the money to come to your Marham Wallet it takes days.

Why is this the case? If the doctor did not confirm, my money should be returned to me immediately, so I can access healthcare / another doctor without having to pay twice.

Typical third world behaviour that once you part with the money the business takes no responsibility as to whether you actually received the service or not...

Extremely poor customer support and zero accountability! Booked an appointment on Oct 1st, experienced issues with both doctor service and support staff behavior. Requested supervisor review of call recordings, but received zero follow-up or care. Once they take your money, you are on your own. Very unsupportive platform

My experience with the Marham app has been beyond horrible.

One of my appointments was cancelled by the doctor. The doctor explicitly wrote on the prescription that I should receive a refund and also confirmed this to me over the phone. Despite that, the refund was never processed.

I contacted Marham around 15 times by phone and also reached out several times through WhatsApp. Initially, they would respond and repeatedly assure me that the refund would be processed. Eventually, they stopped responding altogether.

This entire process has been extremely mentally disturbing and frustrating. Having to repeatedly chase a company for money that I was explicitly told I was entitled to receive back is completely unacceptable.

From my experience, it feels like they keep telling customers that the refund will be processed until the customer gets exhausted and gives up. I have spent an unreasonable amount of time following up, with no resolution.

I consider the way this matter has been handled deeply dishonest, and I feel completely let down as a customer. Based on my experience, I would not trust this app with my money and would strongly advise others to be extremely cautious.

Mashallah great initiative

All 5 Staaaaaaaaaaaaarrr Reviews You see are all Fake by their own Employees. they don't care about patietns they just want money from doctors, patietns and also from labs and pharmacy partnerships.

Had a great experience with marham application. I booked a video consultation with one of their Dr as I was not able to visit Dr physically and it helped me a lot as I got advice online and prescription attached such a smooth process. It's kind of blessing for people with busy schedule. 👍

Mera marham Ka sath experience bohat Acha Raha mujha jab bi Kisi doctor ki appointment chiya Hoti hai ma marham SA he Ghar betha online consultation Karwa Lata Hu jis ki waja mera time bi bach jata hai or hospital Ka rush sa bi bach jata Hu

I have booked online consultations from Marham on multiple occasions for my family and I and my experience has always been so great! They have multiple specialty doctors listed at different price ranges!

I had and excellent experience with marham -find a doctor . It is one of the most trusted and reliable healthcare platform in pakistan.
The process of finding a doctor and book appointment was very smooth and quick.

Recommend you to use Marham for online consultation.

I want to say thank you to marham for such a good online consultation service🙌🏻🙌🏻🙌🏻

ASSALAM O ALEIKUM GOOD SERVICES 😊ACHA RHA EXPERIENC😊POLITE DR HEIN BAAT SUNTY HEIN PHIR MEDICENE RECOMEND KERTY .or jb b dobara rabta krein tou patient history b samny aajati.Satisfied

marham ek boht acha platform h . highly preferred inki online consultation ki service or inka staff boht helpful hai

Please avoid this fake service. They are totally unprepared and unprofessionall for their services. i have a very bad experiences.

Please avoid this service. The doctor did not arrive for already paid appointment and my refund is still pending after a week. Support is not helpful at all; my frustration keeps growing because they keep repeating the same unhelpful feedback: "we have noted the complaint and forwarded to the relevant department".

I just want my refund.

Amazing just amazing top Best doctors are available only on marham love it

A Disappointing Experience with Marham — Appointment Coordination Needs Improvement

I would like to share my recent experience with Marham regarding appointment management and patient communication.

I booked an appointment with Dr. Rehana Yasmeen through Marham for 22 August 2026 at 2:00 PM at HOPE Hospital, Karachi. I reached the hospital on time and waited, but the doctor did not arrive. The hospital staff later informed me that there was a road/traffic issue and the doctor would not be coming.

I then rescheduled the appointment through Marham for 25 August 2026 at 2:00 PM, and the appointment was again confirmed through Marham's WhatsApp system.

Today, I reached the hospital for the rescheduled appointment and waited for almost two hours. The reception initially told me that the doctor would arrive by 3:00 PM, but even after that, the doctor had still not arrived.

The main issue is not simply that a doctor was delayed. The bigger concern is the lack of coordination and communication between the doctor, hospital and appointment platform.

When an appointment is confirmed, patients reasonably expect that:
• The doctor is aware of the appointment.
• The hospital is aware of the appointment.
• The doctor is available or the patient is informed in advance if there is a change.

Patients spend their time, travel expenses and effort to reach a hospital. Having to make two separate hospital visits and wait for hours without clear information is extremely frustrating.

I hope Marham's management and support team will investigate this case properly and improve the appointment confirmation and real-time doctor availability process.

A confirmed appointment should provide certainty to the patient, not uncertainty.

I have screenshots of the appointment confirmations and communication as supporting evidence.

@Marham — I would appreciate a proper explanation and resolution regarding this experience.

#Marham #Healthcare #PatientExperience #HealthcareTechnology #CustomerExperience #AppointmentManagement #DigitalHealthcare

THEY ARE UNPROFESSIONAL, THEY RECEIVE PAYMENT AND AFTER THEY NOT RECEIVE YOUR CALLS AND THEY DROPPED YOUR CALLS AFTER A LONG HOLD , EVEN THEY GIVE A PAIN TO YOU REGARDING CONFIRMING PAYMENTS AND REPLYING ON MESSAGES, STRONGLY NOT RECOMMENDED,

"Extremely Poor Experience with Marham"
This was one of the worst experiences I have ever had with a healthcare appointment service. Marham confirmed my patient’s appointment through WhatsApp and subsequently rescheduled it for today. The appointment was again confirmed through a phone call from 042-32591427 and a WhatsApp message from 0311-1222398.
Based on these clear confirmations, we travelled to the clinic in Islamabad. However, upon reaching the clinic, we were shocked to learn that there was no appointment confirmed for my patient.
I simply cannot understand how such a serious level of miscommunication and misinformation can occur in a healthcare service. We relied completely on Marham’s confirmations, only to reach the clinic and discover that the appointment did not exist.
This failure caused us significant embarrassment, inconvenience, wasted time, and, most importantly, unnecessary distress and risk for the patient, who required medical attention.
This is completely unacceptable, particularly when dealing with patients and medical appointments. I strongly expect Marham to investigate this matter, explain exactly where the communication failure occurred, and take responsibility for the inconvenience and distress caused.

I am leaving this one-star review not to attack Dr. Muhammad Zaheer personally, but because I genuinely hope he improves the appointment management system at his clinic.

I booked an appointment for my mother through the Marham app at Central Hospital, Stadium Road, Sargodha. Our original appointment was 6:55 PM, but it was rescheduled by the clinic to 7:30 PM, and we received a confirmation from Marham. We respected the scheduled time, arrived 10–15 minutes early as instructed, collected our appointment slip from the reception, and paid the consultation fee of Rs. 1,500.

When we reached outside the doctor's room, the doorman informed us that patients with token numbers would be seen first. We understood that a short wait might be necessary, so we waited patiently. However, as time passed, more patients continued to arrive through the hospital's token system and were seen ahead of us, despite our confirmed appointment time through Marham.

After waiting for approximately one hour, I asked the doorman why our appointment time was not being honoured. His response was that because we had booked through Marham, the appointment time printed on our booking did not matter, and that we would only be seen after the token patients. He even blamed the hospital reception for issuing timed appointments through Marham.

This clearly indicates that the clinic is operating two separate appointment systems—a token-based system at the hospital and a time-based booking system through Marham—but they are not coordinated.

As a patient, this is extremely confusing. If a clinic offers online appointments with specific times, patients naturally expect that those appointments will be respected within a reasonable timeframe. If consultations are actually conducted strictly according to token numbers, then the clinic should not offer timed appointments on Marham. Instead, patients should be informed of their expected queue position.

According to Marham's booking process, patients receive a confirmed appointment date and time only after the doctor's availability has been confirmed. That creates a reasonable expectation that the treating doctor and clinic will make every effort to honour that appointment. While delays can happen in medical practice, completely disregarding the confirmed appointment time without any explanation is poor service.

The most painful part was that my mother was already in pain. After waiting for about an hour without any indication of when she would actually be seen, we had no option but to request a refund and leave. We then had to search for another doctor, resulting in nearly two hours of wasted time and unnecessary stress for both of us.

I respectfully request Dr. Muhammad Zaheer to thoroughly investigate this incident and review how appointments are managed at his clinic. If online appointments are being offered through Marham, they should be properly integrated with the clinic's token system so that patients are not disadvantaged simply because they booked online.

If the doorman knowingly ignored our confirmed appointment time and deliberately refused to follow the clinic's appointment process, then I believe serious disciplinary action should be taken, including termination of his employment if warranted. Staff members dealing directly with patients should understand the clinic's appointment system and treat every patient with professionalism and respect.

On the other hand, if the doorman was merely following the clinic's instructions, then the responsibility lies with the clinic's management and the treating doctor to fix the appointment process. In that case, timed appointments should either be honoured within a reasonable timeframe or discontinued altogether so that patients are not misled into believing they have a scheduled consultation when, in reality, they are simply joining the end of a token queue.

This review is intended as constructive feedback. Dr. Muhammad Zaheer may be a competent doctor, but the appointment management and patient experience at the clinic need significant improvement. Patients visit doctors seeking medical care, often while already suffering. Their time, expectations, and dignity deserve to be respected.