Max Insurance  Avis 

You guys have the best insurance service I ve dealt with , and when it came to my claim , The adjuster is so respectful, and when i filed it online I received a call right away.

Great experience working with Luke M.
Luke followed up on my claim consistently and was always in touch throughout the process. His communication was clear and timely, which made everything much easier. I really appreciate his professionalism and support.

Matthew D was very helpful and courteous he was very prompt and professional

Good experience

Helpful, Courteous and Kind, that is what everyone should be, however Brittany takes it up a notch. Brittany Cochrane has always responded quickly to my emails. This interaction was her and I going over different aspects of the business and she makes things so easy and communicates in a way that is friendly and helpful.

My adjuster team has been walking us through each step with wording to help our neurodivergent brains understand what is going on and why things are lining up in such a way. They are patient with us to get things back to them and their overall customer service is top notch.

The way they communicated was very friendly and helpful

I have to call several times to make the process. It took a month to get approval, and another month to fix the damage. Finally everything is done and looks good.

Responses were prompt from our second adjuster. She would provide great work as a mediator between us and the restoration company to address questions or concerns on our end. Our only suggestion going forward would be to better vet the selected vendor as our experience with them (Paul Davis) fell way below expectations. The project was delayed greatly (close to 9 months on a 3 month estimation) and the scheduled work had huge time gaps. The quality of work was well below par thus contributing to the delay to completion. Contractors were all outsourced and did not speak our language which further made the issues more difficult to address.

Max Insurance Company gave me the best service, answered the phone, responded to emails for every problem, and had a quick and direct

Very disappointing experience with Max Insurance and Bradley
I used an insurance agent to arrange coverage for my home and, to my surprise, I didn’t even realize my policy was with Max Insurance until my basement flooded. Unfortunately, what followed was one of the worst insurance experiences I’ve ever had.
The response from Max Insurance was extremely slow, with constant delays and conflicting explanations. During this time, my young children and I were left for an entire weekend in the middle of a very cold winter without heating or hot water after the flooding. It was an incredibly stressful and unsafe situation.
I tried calling Bradley repeatedly for assistance and guidance, but he was almost always unavailable. When I did manage to reach out, there was absolutely no empathy or sense of urgency shown, despite the seriousness of the situation and the fact that children were involved.
Overall, this experience left me feeling unsupported, unheard, and extremely disappointed. I would not recommend Max Insurance based on the lack of responsiveness, compassion, and effective support during a real emergency.

I want to update this review because after posting it, Mike (or Mark – I apologize if I have the name slightly wrong), who identified himself as the President of Claims at Max Insurance, personally reached out to me after seeing my review. He took the time to listen to my concerns and worked with me to make some changes and address the situation.
I appreciate that someone at a senior level took the initiative to contact me and help resolve the matter. Because of that effort, I’m updating my review to reflect that the company did follow up and make improvements to the situation. Thank you for taking the time to address my concerns

Poor service and money sucker. Don't expect anything back for what you paid

Stephanie made my claim go through exactly how I wanted it to go through. She explained everything to help me and guide me through the process. This was a great experience in such a rough time so I thank her dearly.

The incident occurred at the end of June. As of mid-December, the repair and claim remain incomplete. Communication from the insurer was terrible and has been unresponsive and often unhelpful. Despite an auto-reply promising responses within two business days, replies typically arrived 10+ days later, if at all, and rarely addressed our questions.

Our adjuster appeared overwhelmed and confused: we sometime received emails intended for other claimants, and our concerns and questions were repeatedly ignored or unanswered. The restoration company reflected similar issues. While their coordinator (who just appeared recently) was reasonably responsive, the project manager and field team were disorganized, and essentially missed the agreed commencement date, and failed to meet the promised completion date. Because of these lapses and poor communication, our tenant had to move out again. The adjuster has not kept us informed about payment issuance, amounts, or what to expect next. We’re left uncertain about timelines, approvals, and when funds will be released - very stressful process.

Requested improvements:
• Enforce firm start and completion dates with a written schedule and weekly status updates.
• Hold the adjuster accountable for timely, accurate communication (acknowledge within 2 business days, provide meaningful answers).
• Coordinate the restoration vendor to meet dates and communicate any changes before they impact occupants.
• Provide clear payment updates (issue dates, amounts, and remaining steps).

From the very first phone call the representatives at Max Insurance have been courteous and super responsive. They have taken an experience that you would normally expect to be very stressful and made it as hassle free as possible with their professionalism and calm reassurance.

Great response times, excellent communication. Fair settlement options with easy contractor suggestions. Renewal rate was not as pleasant...

prompt replies and they moved fast to help as well!

My adjustor was extremely difficult to get a hold of and would argue with me a lot of the time. I was told contradicting information; first I was told one thing, and when I was able to reach my adjustor 2 weeks later, I was told something different. I felt as though it was my responsibility to keep up with the work of the contractor and know what was wrong, how it would be fixed, and how much that would cost... I am no carpenter so I had no idea how to answer these questions. Furthermore, it was a rental property so I was not at this address, so answering the question of "how much work is completed?" is hard to answer. I made a claim the beginning of June 2025, and the work did not begin until September 2025. The work took until November 2025. This was 6 months of frustration and unknown as I was never given straight answers. In the end, the insurance company did pull through and provide me with my loss on the rental property for the 6 months, but this could have been avoided entirely. Lastly, the cheque for the loss on the property was sent to the rental property and not my actual address, so thankfully my new tenants informed me I had a cheque at THEIR residence.

So the new case manager contacted me, did ecxactly what he promised to do, and the case is now wrapped up, we are happy with what David managed to do for us and how quick he was. His response time was amazing, I tried calling him right over lunch, I had missed that on my part with time zones, but he called back within 10 minutes and answered my questions.
Just because one sour Apple works at a place does not make them all bad. I am very thankful for that.

We had a very bad expierence with max insurance until we got a different case manager, it improved from 0 to 5 very quickly.

My adjustor, Bradley C., was extremely patient, kind and helpful. He made the process easy and well understood.