Max Insurance  Avis 

Nathan was very helpful and attentive. He would often follow up on all of the documents I needed to provide and would ask for updates on the repairs needed. He filled out all the forms we needed and made the experience as easy as possible, I would definitely recommend him

Alex's communication is clear and patient, and always keep me posted for each of the step.

Nathan did the great job to support, response and help me to deal the case quickly.
I felt grateful.

Help- I’m currently a Max customer with insurance for 2 houses. ( expires Feb 13)
My broker, Liebel, does not deal with Max anymore.
I’m unable to contact Max to renew my policy’s. I’ve tried calling, they only talk to brokers. I’ve tried a new broker, and broker said they wouldn’t accept the letter of broker transfer.
Max please call me- I just want to renew and pay.
Steve @ 403-715-3897

⭐ 1 Star – Very Disappointing Experience with Max Insurance

I had an extremely frustrating experience with Max Insurance and would not recommend them. I was insured with them for one year after they offered me what seemed like a great deal when I purchased my property. Out of nowhere, my policy renewal came up, and they claimed they had contacted me by email. I never received any email or notification.

One day, I received registered mail stating that I owed $7,430.27 for the full balance. When I called to cancel the policy, I was told I could not cancel and that I had to pay the full amount or it would go on my record. This felt completely unfair and unreasonable, especially since I was never properly informed.

The service was very unprofessional. Communication was poor, there was no clear explanation for why my rate increased so drastically, and there was no meaningful support when I tried to resolve the issue. Their claims process and customer service are disconnected, and calls did not feel valued or taken seriously.

Max Insurance seriously needs to revisit how they communicate with their clients if they want to maintain a customer base. Respect and transparency matter. Jacking up prices without explanation feels like taking advantage of customers.

My home insurance premium with MAX was on automatic renewal, and the premium went up 700% - from $1700 up to $11,000. After the first payment came out, none of the brokers nor MAX could tell me why, offer any information from their underwriters, nor could I speak to a principal broker or an Insurance manager. They kept giving me vague, condescending reasons about the premium increase, even though the dwelling value went up by 20k, and that's the only change from last year's policy. Kept talking about "the rates of the city that I live in", the rating change due to a body of water being more risky than last year, etc. I live in a quiet little neighbourhood and the only body of water close is the city canal lol. If my house backed onto the Pacific Ocean, my premium wouldn't even be 11 grand.

Get quotes from bigger banks or Intaact.

Bought a policy from them since it was the lowest premium. Paid for a year upfront. Had a water tank leak that was unrepairable and had water damage in the basement. They denied the claim stating that based on their "opinion" the water damage was "pre-existing". Typical of insurance companies nowadays to scam people. Whats the point of home insurance when nothing is covered? AVOID MAX INSURANCE AT ALL COSTS! NOT WORTH THE CHEAPER PREMIUM.

I had a major issue with my home and was displaced for over a month.
When the Insurance Adjuster, Naesha at Max called she was very polite and helpful. She advised me and let me know how my policy would work for me. She was professional from beginning to end.

Specially during the difficult time,They did the amazing job.
Instructions,Follow up, Assist to get the expert advice.
Awesome!

My claim was a difficult one and the agent worked tirelessly to complete the claim. I’m pleased with the service I received,

Ramona was fantastic. Made the entire e patience as low stress as possible.

Even though the process was a bit long (about 4 months), Ramona was courteous, transparent, knowledgeable and responsive throughout the whole process. From the experience, I feel Max Insurance is fair and honest to deal with.

Entire claim process was easy. I was met with kindness and compassion, making a stressful situation less so.

We are very happy with the experience. We just wish for a better price. Our price got off so much that we have to start looking for a different company.

Claim: Fence Replacement
Prompt and accessible support, with a clear, straightforward claims process and regular status updates throughout.

up to 100% premium increase on renewals. Offers a low introductory rate and jacks premiums at renewal

My claim was processed professionally by one of your Insurance claim agent and was able to resolved the issue despite the complexity of the situstion. I appreciate all the help.

During the whole process, all involved were very communicative, transparent and helpful with any concerns and with guidance. The only issues we had were delays when awaiting callbacks or responses. This had no impact on resolution, other than the duration of it.

I am happy with the company everyone did the best for me that all I can say

You guys have the best insurance service I ve dealt with , and when it came to my claim , The adjuster is so respectful, and when i filed it online I received a call right away.