Max Insurance  Avis 

Everyone along the way was very helpful

Adjuter was so knowledgeable and helpful. Explain everything and respond faster. She was awesome.

I found the people at Max to be helpfull and supportive during this difficult time.

Claims adjuster was reliable and responsive making it easy to process my claim.

Ronan was fantastic and so polite and helped me out. Got my system quoting again

Ramona was very responsive

The second adjuster handles everything well and efficiently. It was a bit unfortunate about it all happening during the holidays so the first adjuster disappeared for weeks sometimes. But when the second adjuster came everything went smoothly and without too much hassle.

the company gave me a hard time when I call and ask about the insurance coverage.
Instead of helping me you cancel my service that's not what you do to your customer service. It took serval and for me to get the right help at the end of the term I lost money which was not refunded to me

Our experience with this company was deeply concerning and unnecessarily stressful.

After discovering previously undisclosed damage from the sellers of our home, we acted in good faith by immediately notifying our insurer and beginning repairs. While those repairs were underway, we received written notice that our coverage would be terminated in 6-weeks as they hadnt received proof of repairs complete. Our agent assured as coverage would be renewed if we completed specific items that were in writing, in time.

We worked diligently to meet the stated requirements and submitted receipts and photographic proof confirming completion within the deadline provided.

Rather than acknowledging that the written conditions had been satisfied, new concerns were introduced regarding minor foundation hairline cracks - issues that were never included in the original written notice and had not previously been raised. No revised written notice outlining additional requirements was provided.

Changing the basis of non-renewal after a homeowner has complied in good faith with the stated requirements reflects a lack of consistency and transparency in the process. The handling of this situation created significant and avoidable distress during a time-sensitive home transition.

Homeowners deserve clear expectations and adherence to the written standards provided to them. That did not occur in our case.

Nathan was my adjuster and he did pretty good I’ll recommend him any time.

Listened well to our questions. Clearly told us what the next steps were. Followed up with us.

“Outstanding service! Max Insurance has been absolutely amazing throughout my case. Alex was incredibly professional, supportive, and truly cared about helping me every step of the way. His dedication and professionalism made a huge difference. Highly recommended. Five stars!”

I have a big problem with My Tenant because they don’t have a insurance and when I found the some problems, the max insurance really helped me to find result about my problem and the Max insurance was so pension so kind and very knowledgable and also they are very responsible about the Insurance

i had a flood claim in my new home & the max insurance coverage was amazing, and so was the service provided by Kelly B. she was attentive, proactive, checked in regularly & was all around very sweet & easy to deal with. claim is closed & i couldn't be happier! max insurance is the best!

If you are thinking about doing business with these people don't walk away, RUN!!!!!!!!!
They overcharge people and treat their customers like garbage.
For my policy renewal for home insurance they tried to charge me $28000 and took $2400 for a months fee and then ripped me off again on the return of my money
STAY FAR FROM THESE PEOPLE

Its too bad you have to give a full star. First after one year ower payments have jumped over $60 a month. We have never han an insurance claim and are 45 and 46 yrs old. We had a wind storm beginning of December and just got called about ower claim now Feb 19. We had the roof inspected due to the damage from a 5 star roofer of 50 yrs say the garage and house would need to be replaced. Max insurance sent there own guy then nothing then a second which at that time the damaged side was under snow inspect it without touching a single snowflake on the roof and came back the good side needed $1000 in repairs which is our deductible but good news the bad damaged side we had to get our roofer to nail flaps of roof down now under the undisturbed snow is fine. We even took dated pictures of the snow after he left. When I argued it I was basically told ya sorry its what were going to go off of. Not the 5 star roofer who's been doing this for 50 years. Said I guess ill have to come up with the money and redo it my self and switch companies. Response was ya that's too bad sorry.

I had a great experience with Max Insurance throughout my claim process. They handled everything in a meaningful and reasonable time, which really helped reduce the stress of the situation. Communication was consistent from start to finish, and I always felt informed about what was happening.

A special thank you to Alexandro E., who was professional, helpful, and very polite the entire time. He made the process smooth and easy to understand.

Overall, I’m very satisfied with the service I received and would definitely recommend Max Insurance to others.

-Crawford Family

Responded to correspondence quickly and mostly had all of our answers on the first try. The only issue that we had was pushing us to get our inventory list done too quickly. No issues getting our payout.

Nathan was very helpful and attentive. He would often follow up on all of the documents I needed to provide and would ask for updates on the repairs needed. He filled out all the forms we needed and made the experience as easy as possible, I would definitely recommend him

Alex's communication is clear and patient, and always keep me posted for each of the step.