Brody has been great through the process, he always replied my email or called me back on timely manner. He is always nice, patient, and showed his understanding and care to people being affected. I... Voir plus
L'entreprise a répondu
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Very helpful, happy with outcome after lightning strike at house. Little slow and had to watch every line in settlement tobe sure all was covered and listed.
L'entreprise a répondu
I really appreciate how Max insurance was able to provide the claim service for my property issue. The two claims were successfully completed, even there were a lot of delay, reschedule, back and forc... Voir plus
L'entreprise a répondu
Adrian made a really crappy situation not so crappy. I have never had to make a claim before and I was scared and nervous for my family, didn’t know where we were going to go while our plumbing s... Voir plus
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Compagnie d'assurance de responsabilité
- Compagnie d'assurance personnelle
À propos de Max Insurance
Écrit par l'entreprise
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Coordonnées de contact
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4,5
Excellent
807 avis
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Proclean responded quickly after the fire. Some delays occurred, but repair quality and safety improvements were good overall. Electrical upgrades were completed at my expense
1. Immediate action was taken by the Proclean company to clean and remove soot, remove burned and damaged items, and prepare the unit for restoration.
2. I should appreciate the adjuster’s continuous follow-up in obtaining the appliance inspection report, although, in my opinion, the preparation of the damage cost estimate report by Proclean took longer than expected.
3. The option of allowing the property owner to select the contractor for the restoration resulted in greater accuracy, higher quality repairs, and improved building safety. Although Max Insurance did not approve the costs related to improving the electrical system, installing a new subpanel, and related upgrades, carrying out these additional works at my own expense will, in my opinion, be an advantage for next year’s insurance coverage with Max.
22 avril 2026
Réponse de Max Insurance
Hi Asadollah & Bibi,
We're glad we were able to help resolve your claim. Regarding your delays, we'll be sure to look into your case! Your feedback means everything to us. Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Tammy has always been there to help…
Tammy has always been there to help me when I need assistance. I have spoken to her on several occasions and I truly felt supported every step of the way. From the moment I reached out, the level of care, patience, and professionalism stood out immediately. Every question I had was answered thoroughly and in a way that was easy to understand.
Thank You Tammy as always!
20 avril 2026
Avis spontané
Réponse de Max Insurance
Hi Cathy Ann,
Thank you so much for sharing your experience with us! We're pleased Tammy could help you with all your billing needs - we think she's pretty great, too! We appreciate the 5 stars.
Sincerely,
Max Insurance
The Claim Adjuster
The Claim Adjuster, Neasha H., is very professional and amazing in assisting the claim.
21 avril 2026
Réponse de Max Insurance
Hi there,
Great to hear that you had the support you needed to resolve your claim. This sounds like exactly the sort of experience we strive to deliver. Thanks for the 5 stars!
Sincerely,
Max Insurance
It was a great experience
It was a great experience. Very smooth and easily approachable. Very efficient in doing follow ups until the issue is resolved. Thanks for all your support.
7 avril 2026
Réponse de Max Insurance
Hi there,
Great to hear! Claims are never a fun experience, but we're glad we could make the process smoother for you. Thank you for leaving us a 5-star review.
Sincerely,
Max Insurance
Max insurance company response was very fast and…
The company response was very fast and the service was done in days.
17 avril 2026
Réponse de Max Insurance
Hi Nahid,
So happy to hear it. We strive for the swift resolution of claims! Thanks for taking the time to leave us a review.
Sincerely,
Max Insurance
The claim process was quick and fairly…
The claim process was quick and fairly easy to initiate. The Claim Form was helpful but slightly challenging to complete given our situation but we got it done. Thanks for your work and assistance. The claim was resolved within 7 days. Great work!
17 avril 2026
Réponse de Max Insurance
Hi Michelle & Daniel,
We are so pleased to hear that your claim was resolved swiftly. As for the Claim Form, we'll be sure to take a look - your feedback is appreciated! Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Great support!
30 octobre 2025
Réponse de Max Insurance
Hi Eduardo,
We're glad that you felt you received great support during your claim, and that everything was able to be resolved to your satisfaction. Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Went above and beyond to help bring…
Went above and beyond to help bring clarity and resolution to a difficult situation
2 avril 2026
Réponse de Max Insurance
Hi Andrew,
So glad you felt that our assistance went above and beyond in resolving your claim! We hope you're able to get back to living as normal ASAP. Thanks for taking the time to leave us a review.
Sincerely,
Max Insurance
The new adjuster who finalized my claim…
The new adjuster who finalized my claim (Stuart M) was accomodating and would always return my calls unlike the previous adjuster
6 avril 2026
Réponse de Max Insurance
Hi Samuel,
Thank you for sharing your experience. We’re glad to hear that Stuart was able to support throughout the final stages of your claim. Consistent, timely communication is something we strive to provide at every step, and your feedback is valuable as we continue to improve.
Sincerely,
Max Insurance
Thank you very much for Sarah’s…
Thank you very much for Sarah’s assistance with my roof claim. She responded promptly, and her instructions were clear and detailed. She also followed up with her manager regarding our damaged window and kept us informed as soon as she received an update.
2 avril 2026
Réponse de Max Insurance
Hi there,
So great to hear! We're pleased that Sarah could help make your claim that much easier, despite the stress of your loss. Thank you for taking the time out of your day to leave us a review.
Sincerely,
Max Insurance
Great experience from a stressful…
Great experience from a stressful situation kelly b made the entire process easy and stress free for us are whole roof was blown off and ya all sorted out buy kelly
2 avril 2026
Réponse de Max Insurance
Hi Alisha & Stephen,
Sounds like a rough start! We're glad our team was able to help sort out your claim, despite your loss. Thanks for taking the time out of your day to leave us a review!
Sincerely,
Max Insurance
Tub leak through ceiling to kitchen
From the initial call to our claims adjuster (Ramona) to everyone sent to our property, all have been professional and knowledgeable. Very fast initial response as well. We are very grateful for everyone involved. Thank you!!
1 avril 2026
Réponse de Max Insurance
Hi Matthew,
We're so glad to hear that our team (including Ramona!) was able to help out - claims can be stressful, and so we always aim to be that professional resource in your corner. Thank you for taking the time to leave us a 5-star review!
Sincerely,
Max Insurance
Appreciate Mr. Wesley D’s handling the case professionally
Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process.
I highly appreciate Mr. Wesley for handling the case in a very professional manner and would rate 5 star on his services and also would recommend to others (Mr. Wesley D) very highly.
Thank you
Syed Taher Hussain
1 avril 2026
Réponse de Max Insurance
Hi Syed,
We are so grateful for you taking the time to leave this stellar 5-star review for our teammate! We're happy Wesley could be of help throughout your claim process. We'll make sure he hears of your praise.
Sincerely,
Max Insurance
I was Dealing with Stuart nice guy…
I was Dealing with Stuart nice guy highly recommended quickly done
31 mars 2026
Réponse de Max Insurance
Hi John & Tina,
Happy to hear it! We'll make sure to pass along your kind words to Stuart and let him know how you appreciated his help with your claim. Thanks for leaving a review!
Sincerely,
Max Insurance
Professional and responsive claims support
David was professional, responsive, and clear throughout the entire claims process. He explained each step well and kept us informed along the way, which made a stressful situation much easier to manage. The process moved forward smoothly, and we appreciated his timely communication and support.
27 mars 2026
Réponse de Max Insurance
Hi there,
We are thrilled to hear that the support you received from David was beneficial in handling your claim from start to end. We're glad we could help make your situation a little easier! Thank you for taking the time to write us a review.
Sincerely,
Max Insurance
Great experience with Nathan
Great experience working with Nathan. He was very helpful and patient in resolving my claim over the past few months. I really appreciate his hard work to get everything settled!
30 mai 2025
Réponse de Max Insurance
Hi Wentao,
We are very pleased to hear that you had such a positive experience in resolving your claim with the aid of our team member, Nathan. This is exactly the sort of support we strive to deliver! Thank you for leaving such kind words.
Sincerely,
Max Insurance
They doubled my insurance
They doubled my insurance. Had 1 claim 30 yrs ago. So broker apparently cancelled. I never signed to renew but they still took payment of new double price. I’m not sure how I never authorized. I shopped around and got way cheaper from any other company. DO NOT USE MAX INSURANCE!!
17 mars 2026
Avis spontané
Réponse de Max Insurance
Hi Maureen,
We’re sorry to hear you’re frustrated. Insurance policies don’t renew or process payments without notice. Renewal terms, including any pricing changes, are communicated in advance, and payments are only taken in line with those agreements. Premium increases can occur due to underwriting and market factors, even with limited claims history.
That said, we take concerns like this seriously and will be reviewing our processes to ensure everything was handled correctly. We wish you well on your future endeavours.
Sincerely,
Max Insurance
Agent was amazing and very helpful
Agent was amazing and very helpful! Very smooth experience.
4 mars 2026
Réponse de Max Insurance
Hi Kofi,
Awesome to hear it! We're so glad you had such a smooth claim experience. Thanks for leaving us a 5-star review.
Sincerely,
Max Insurance
Patient Adjuster
The adjuster took the time to go over all the information and steps with me to explain what had to happen and what we needed to do. Was very patient when I asked multiple questions and was helpful in getting additional information.
10 mars 2026
Réponse de Max Insurance
Hi Jennifer,
We're so pleased to hear you had such a positive experience with your assigned adjuster. Ensuring your claim experience is always positive is a must for us!
Sincerely,
Max Insurance
We always had someone explain stuff to…
We always had someone explain stuff to us and didn’t beat around the bush. When we had questions they were always answered. I would recommend max insurance to others
12 mars 2026
Réponse de Max Insurance
Hi Todd,
Thank you for sharing your claim experience with us. Having a knowledgeable resource in your corner is great for alleviating stress throughout the process. We're glad we could help!
Sincerely,
Max Insurance
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