Adrian made a really crappy situation not so crappy. I have never had to make a claim before and I was scared and nervous for my family, didn’t know where we were going to go while our plumbing s... Voir plus
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Lisez les avis des autres
I had my first claim ever. I was feeling nervous and worried. Nathan D was my claim adjuster and he has been friendly and reassuring from the beginning. He was very communicative and always kept me... Voir plus
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I really appreciate how Max insurance was able to provide the claim service for my property issue. The two claims were successfully completed, even there were a lot of delay, reschedule, back and forc... Voir plus
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I had a great experience working with Rita. She was incredibly patient, supportive, and professional throughout my entire claim process. She took the time to explain everything clearly, answered a... Voir plus
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Compagnie d'assurance de responsabilité
- Compagnie d'assurance personnelle
À propos de Max Insurance
Écrit par l'entreprise
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Coordonnées de contact
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4,5
Excellent
803 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick and easy to deal with
8 mai 2026
Réponse de Max Insurance
Hi Sharon,
Thank you for taking the time to leave a review. We are glad to hear the experience was quick and easy. That is exactly what we aim for, and it is great to know we delivered on that.
Sincerely,
Max Insurance
Amazing Customer Service
Stuart from Max Insurance was very helpful in our claim process for our home. He was very informative, responsive and friendly.
7 mai 2026
Réponse de Max Insurance
Hi Aidan,
Thank you for taking the time to share your feedback. We are pleased to hear Stuart was helpful, responsive, and informative throughout your home claim process. We will be glad to share your kind comments with him.
Sincerely,
Max Insurance
Stuart has been amazing and super…
Stuart has been amazing and super helpful and accessible. He answered all my questions and helped me through my claim.
6 mai 2026
Réponse de Max Insurance
Hi there,
Thank you for taking the time to share your feedback. We are pleased to hear Stuart was helpful, accessible, and able to answer your questions throughout your claim. We will be glad to share your comments with him.
Sincerely,
Max Insurance
Overall
Overall, I feel that the process and timeline were not clearly communicated to me, and I was not fully aware of my rights. As a result, I did not proceed with the emergency restoration immediately, which unfortunately allowed the mold damage to worsen.
6 mai 2026
Réponse de Max Insurance
Hi there,
Thank you for sharing your experience. We are sorry to hear the process, timeline, and next steps were not clear during a stressful loss. We cannot discuss claim-specific details in a public forum, but we would like to contact you to review your concerns directly.
Sincerely,
Max Insurance
super helpful and very efficient
super helpful and very efficient, will recommendate to others
5 mai 2026
Réponse de Max Insurance
Hi Lei Zhang,
Amazing to hear it! Thank you for your kind praise and recommendations. We're glad we could be of service.
Sincerely,
Max Insurance
Overall excellent experience with Max…
Overall excellent experience with Max Insurance and professional help of Jacqueline!
29 avril 2026
Réponse de Max Insurance
Hi J Zhang,
Great to hear you've had a positive claim experience! We'll make sure to pass along your kind words to Jacqueline. Thank you for taking the time to leave a review.
Sincerely,
Max Insurance
A good experience!
Max Insurance was quick to respond to our claim. We found their investigation thorough and fair. The company always had someone available to answer our call and our adjuster was easily accessible by phone and email. Our adjuster, Stuart, was informative and a clear communicator.
27 mars 2026
Réponse de Max Insurance
Hi Devin & Laura,
We appreciate the thoughtful feedback! We're so glad to hear that Stuart was able to support you so effectively throughout the claim process. Thank you for taking the time to leave such kind words.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Sarah,
Thank you for your feedback! We're glad that your claim service was satisfactory.
Sincerely,
Max Insurance
Nathan’s expertise was outstanding!
Nathan continually kept me updated throughout the process. He was always professional, thorough in his explanations, and patient with all my questions. I really appreciated and valued his expertise as I navigated the process.
28 avril 2026
Réponse de Max Insurance
Hi Andrea,
Thank you for your thoughtful feedback! We’re so pleased to hear Nathan provided clear, patient support throughout your claim experience. We'll be sure to share this with him!
Sincerely,
Max Insurance
Great Work Team Max
I had a flood at my home and what followed was a very long and difficult eight-month restoration and rebuild process. It wasn’t easy, but I can honestly say the team at Max Insurance made a huge difference throughout the entire experience.
From start to finish, they were professional, responsive, and genuinely cared about making sure my family and I were taken care of. They kept things moving, communicated clearly, and made sure everything was completed on time, which is not something you always see in situations like this.
A special thank you to Luke M., Wesley D., and Stephanie L. — they went above and beyond to make sure everything was handled properly and that we felt supported every step of the way.
Going through something like this is stressful, but having the right team makes all the difference. I truly appreciate the effort and dedication they put into restoring our home.
Highly recommend.
Naeem (claim in Mississauga On)
22 avril 2026
Réponse de Max Insurance
Hi there,
We're so sorry to hear about the circumstances of your claim. A loss like the one you experienced is never easy - but we're glad we could help guide you towards a satisfactory resolution. Wishing you a speedy restoration, and thank you so much for the kind words!
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Kristen,
Glad to hear it. We're happy you could have a positive experience in resolving your claim! Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Walda & Donovan,
Amazing to hear! We are so happy we could help support you throughout your claim. Thanks for leaving us 5 stars!
Sincerely,
Max Insurance
the new case manager made everything…
the new case manager made everything right after the previous one had messed me about
23 avril 2026
Réponse de Max Insurance
Hi Neil,
Thank you for sharing your experience. We’re sorry for the frustration you encountered initially, but we’re very pleased to hear that your case manager was able to turn things around and support you through to resolution! Your feedback means a lot to us.
Sincerely,
Max Insurance
This whole process is the first time…
This whole process is the first time for me. Jacqueline was able to walk me through everything answer all my questions and reach out to my landlord as well so that’s great.
23 avril 2026
Réponse de Max Insurance
Hi Trevor,
We are so glad we could help you out with your first-ever claim! We understand it's not a fun experience to have, so we're pleased that Jacqueline was able to help you through the process. Thank you for leaving us a review!
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Marian & Andrew,
Glad to hear you were satisfied with the support our team provided during your claim! Thank you for leaving a review.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi there,
So glad to hear you found our service for your claim helpful! We appreciate you taking the time to leave a review.
Sincerely,
Max Insurance
Proclean responded quickly after the fire. Some delays occurred, but repair quality and safety improvements were good overall. Electrical upgrades were completed at my expense
1. Immediate action was taken by the Proclean company to clean and remove soot, remove burned and damaged items, and prepare the unit for restoration.
2. I should appreciate the adjuster’s continuous follow-up in obtaining the appliance inspection report, although, in my opinion, the preparation of the damage cost estimate report by Proclean took longer than expected.
3. The option of allowing the property owner to select the contractor for the restoration resulted in greater accuracy, higher quality repairs, and improved building safety. Although Max Insurance did not approve the costs related to improving the electrical system, installing a new subpanel, and related upgrades, carrying out these additional works at my own expense will, in my opinion, be an advantage for next year’s insurance coverage with Max.
22 avril 2026
Réponse de Max Insurance
Hi Asadollah & Bibi,
We're glad we were able to help resolve your claim. Regarding your delays, we'll be sure to look into your case! Your feedback means everything to us. Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Tammy has always been there to help…
Tammy has always been there to help me when I need assistance. I have spoken to her on several occasions and I truly felt supported every step of the way. From the moment I reached out, the level of care, patience, and professionalism stood out immediately. Every question I had was answered thoroughly and in a way that was easy to understand.
Thank You Tammy as always!
20 avril 2026
Avis spontané
Réponse de Max Insurance
Hi Cathy Ann,
Thank you so much for sharing your experience with us! We're pleased Tammy could help you with all your billing needs - we think she's pretty great, too! We appreciate the 5 stars.
Sincerely,
Max Insurance
The Claim Adjuster
The Claim Adjuster, Neasha H., is very professional and amazing in assisting the claim.
21 avril 2026
Réponse de Max Insurance
Hi there,
Great to hear that you had the support you needed to resolve your claim. This sounds like exactly the sort of experience we strive to deliver. Thanks for the 5 stars!
Sincerely,
Max Insurance
It was a great experience
It was a great experience. Very smooth and easily approachable. Very efficient in doing follow ups until the issue is resolved. Thanks for all your support.
7 avril 2026
Réponse de Max Insurance
Hi there,
Great to hear! Claims are never a fun experience, but we're glad we could make the process smoother for you. Thank you for leaving us a 5-star review.
Sincerely,
Max Insurance
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