I really appreciate how Max insurance was able to provide the claim service for my property issue. The two claims were successfully completed, even there were a lot of delay, reschedule, back and forc... Voir plus
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Adrian made a really crappy situation not so crappy. I have never had to make a claim before and I was scared and nervous for my family, didn’t know where we were going to go while our plumbing s... Voir plus
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I had my first claim ever. I was feeling nervous and worried. Nathan D was my claim adjuster and he has been friendly and reassuring from the beginning. He was very communicative and always kept me... Voir plus
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Kacia listened, explained clearly what I had to do. Making this experience of loosing something was very hard for me, she understood.
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Compagnie d'assurance de responsabilité
- Compagnie d'assurance personnelle
À propos de Max Insurance
Écrit par l'entreprise
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Coordonnées de contact
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4,5
Excellent
802 avis
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Company canceled my home insurance…
Company canceled my home insurance giving me 3 days notice! After they took my payment.
17 juin 2026
Avis spontané
Réponse de Max Insurance
Hi Laureen,
We are sorry to hear about your experience. We understand how concerning this would feel when it involves your home insurance.
Please reach out to your broker directly so they can review this with you. We will also follow up with your broker so this can be looked into.
Sincerely,
Max Insurance
- Adjusters never follow up and keep…
- Adjusters never follow up and keep asking if I submitted my contractor invoice. Told multiple times still they forget next time. There is no sense of urgency.
- Apparently I have to submit repair photos 3 times. Once to the Insurance contractor, again to the adjuster and then no one tells you, but you have to submit to underwriter after claim is closed. Like why cant they just pass it to each other being the same insurance agency?
- No one is there to guide a client on steps to take with 0 followups, while the client is going through so much already with damage and renters at the property. Departments miscommunicate with each other. AND then its left upto the client to fill the communication gap in the agency.
- While they dont communicate and no follow ups and no proper chain of emails. We get a denial on continuation of insurance, because the company forgets to pass documents and tell you documents werent submitted. Everyone asks the broker to do it. Then broker is also unaware of these steps. Ridiculous.
- There are 2 owners and 2 emails on file. While some correspondence come to both emails some to 1 or the other. There is no coherence to the emails. Maybe have only 1 email chain for all correspondence to the same claim no. so Max can keep things organized on their end.
- Now the broker has uploaded everything to the portal for the underwriter for both claims. I have a 100% feeling that they will mix up the 2 claim ID file uploaded and cause more damage because of MAX inefficiencies.
10 juin 2026
Réponse de Max Insurance
Hi Ashit,
We are sorry to hear about your experience. We understand how frustrating it can be when communication and next steps feel unclear during a claim. This is not the standard of service we aim to provide.
We would welcome the opportunity to review this with you directly. Please reach out to us so we can look into this for you.
Sincerely,
Max Insurance
Horrible communication
Horrible communication. Doesn't return phone calls. May start looking for alternate home insurance options.
29 mai 2026
Réponse de Max Insurance
Hi Terrance-James and Den,
We are sorry to hear about your experience and the difficulty reaching us. Timely communication matters, and this does not reflect the standard we aim to provide. We would welcome the opportunity to look into this further. Please contact us directly so we can review the file and follow up with you.
Sincerely,
Max Insurance
A deductible when a claim is not my fault is horrible.
I understand a deductible if a claim is my fault. A deductible when the claim is not my fault is horrible. Insurance is such a scam and you guys do nothing but perpetuate your evil criminal nature. How did I benefit from having insurance in this situation? My annual fee is over $7K and I have never previously made a claim, so I have to pay a $1K deductible on a $5K job? How does this math make sense to anyone??
28 mai 2026
Réponse de Max Insurance
Hi Cory,
We are sorry to hear about your frustration with your claim experience. We understand that claim costs can be difficult, especially when you feel the loss was outside your control. We would welcome the opportunity to discuss this further and review your concerns directly with you.
Sincerely,
Max Insurance
Rita and Brad were both amazing
Rita and Brad were both amazing. They helped us out from day one, gave us valuable advice, and coordinated reaching out to restoration companies on our behalf. They were incredibly helpful in weeding out quotes that were unreasonable and touched based with us along the way. Would love if they are the adjusters helping us in the future in case of a claim.
3 juin 2026
Réponse de Max Insurance
Hi Katelyn,
Thank you for the thoughtful review. We are glad Rita and Brad were able to support you from the start, stay in touch, and help coordinate next steps during the claim. We will be sure to share your kind words with both of them.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Aman and Nav,
Thank you for your kind review. We’re glad to hear you had a good experience and received a quick response.
Sincerely,
Max Insurance
It was a pleasure working with our…
It was a pleasure working with our adjuster He made everything smooth, was prompt and quick at responding.
2 juin 2026
Réponse de Max Insurance
Hi Shawn,
Thank you for sharing this feedback. We are glad to hear your adjuster made the process smooth and responded promptly. We appreciate you taking the time to leave a review, and we will share this feedback with the team.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Robert,
Thank you for taking the time to share your experience. We're glad to hear our team was friendly, helpful, and quick to respond to your claim.
That's exactly the standard we hold ourselves to, and it's great to know we delivered on it. We'll be sure to pass your kind words along.
Sincerely,
Max Insurance
The team at Max insurance were…
The team at Max insurance were excellent to deal with. They handled my issue with our roof very professionally and promptly. I would strongly recommend Max insurance they have been amazing!
1 juin 2026
Réponse de Max Insurance
Hi Jim,
Thank you for the kind words. We are glad we could handle your roof claim professionally and promptly, and that the experience left such a positive impression. Your recommendation means a lot to us. We will be sure to share your feedback with the team who worked on your file.
Sincerely,
Max Insurance
Kinda wish for another claim now
From the first call to the final minute, what an awesome, amazing team. I live 2 hours away from a major center and had a pressure tank on my hot water tank fail at 2:00 am. A call to these guys first thing in the morning, once all the water, etc was isolated and cleared the ball started to roll. Within 24 hours I had an estimator out here and within 2 days, a restoration company at my doorstep. All during an Alberta Winter storm as well. Another team got underneath and pulled out/replaced my wet/frozen insulation and belly wrap after digging out a path through a snowdrift in front of the access panel…….I’m only upset I couldn’t give more than 5 stars.
28 mai 2026
Réponse de Max Insurance
Hi Sharon and Peter,
What a story. A pressure tank failure at 2:00 am, two hours from the nearest major centre, in the middle of an Alberta winter storm, and your team had an estimator at your door within 24 hours and a restoration crew on site within two days. That is exactly how a claim should go.
We are so pleased the process ran smoothly from that first morning call through to the final repairs, including the work underneath the home. We will make sure your kind words are passed along to the team.
Thank you for taking the time to share this. It means a great deal to us.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Bonnie and Glen,
Thank you for sharing this. It's great to hear that Alex made the process efficient and pleasant for you.
We'll be sure to pass your kind words along to Alex directly.
Sincerely,
Max Insurance
Great help
Prompt reply, professional advice and service. Clear instructions and clarifications.
28 mai 2026
Réponse de Max Insurance
Hi Kan,
Thank you for the kind words. We are glad the advice and service were clear and that you received a prompt reply. Feedback like this means a lot to our team. We appreciate you taking the time to share it.
Sincerely,
Max Insurance
Mr. Stuart you are the best person in whole Max insurance
I want to write a review for Mr. Stuart from customer service team. He is the best person I have ever met from an insurance company. The level of commitment he has towards his work is just outstanding. He actually takes efforts to go beyond his job duties to help you out. And most important he remembers what he has committed and delivers it every now and then. I really want to emphasize on one thing is that - he has got qualities of C-Suite employee of an organization. Max insurance really needs to take care of this person as he is the face of the company and he delivers every single time. We need more people like Stuart in this industry who actually care for people and go beyond their duties to help out. Can’t thank you enough and really wish one day you will be working in the top level management of the company. Wishes for you.
Thanks again for everything.
28 mai 2026
Avis spontané
Réponse de Max Insurance
Hi Nick,
Thank you for taking the time to share this. We are so glad Stuart made such a strong impression and went the extra mile to help you out. Knowing he followed through on every commitment and treated you with genuine care means a great deal to us. We will be sure to pass your kind words along to him directly. Thank you again for the thoughtful review.
Sincerely,
Max Insurance
My experience
I enjoyed dealing with you on my insurance. “Service with you is always timely and pleasant. Thank you so much for your excellent service.
4 mai 2026
Réponse de Max Insurance
Hi Daniel,
Thank you for taking the time to share your experience. We appreciate you acknowledging the help received, and we are sorry the process took longer than expected. Your comments about the timeline are important, and we will share them with the appropriate team for review.
Sincerely,
Max Insurance
Jamie was great to deal with
Jamie was great to deal with. He was very helpful and leant a lot about filing a claim etc. I didn’t realize that there is a liability/ legal section that will fight for me
25 mai 2026
Réponse de Max Insurance
Hi Paula,
Thank you for taking the time to share this. We’re glad Jamie was helpful and able to explain the claim process clearly. We appreciate your feedback and will be sure to share it with them.
Sincerely,
Max Insurance
Called Max insurance directly...
Bypassed my broker after 3 weeks without a return call and called directly to Max. The claims process was fairly straightforward after explaining the wind damage to the agent about my roof and an expert was sent out within a couple days. I decided to facilitate the repairs myself as my father is a roofer. Just waiting for the check as they said I should see it within the week. As long as my premiums don't jump a huge amount I will gladly continue to use Max for my home insurance and continue my great 10+ year coverage.
19 mai 2026
Réponse de Max Insurance
Hi there,
Thank you for sharing your experience. We are glad to hear the claims process felt straightforward once you connected with us, and we are sorry the earlier communication did not meet expectations. We appreciate your long-standing trust in Max and your feedback on both the claim experience and renewal concerns.
Sincerely,
Max Insurance
Timely and supportive
The claim was settled in a timely manner with our adjuster going above and beyond to make us feel supported.
14 mai 2026
Réponse de Max Insurance
Hi Andrew and Annalise,
Thank you for taking the time to share this feedback. We are glad to hear your claim was settled in a timely manner and that your adjuster helped you feel supported throughout the process. We appreciate your review and will share your comments with the team.
Sincerely,
Max Insurance
Alex the assigned adjuster who helped…MAX
Alex the assigned adjuster who helped me through out the process was good. All the questions I asked about my claimed he answered and explained well. Well done Alex, keep it up!
15 mai 2026
Réponse de Max Insurance
Hi Marilou,
Thank you for taking the time to share this feedback. We are glad to hear Alex was able to support you through the claim process and answer your questions clearly. We appreciate your kind words and will share them with the team.
Sincerely,
Max Insurance
Canceled my policy without communicating
Canceled my policy without communicating
21 octobre 2025
Avis spontané
Réponse de Max Insurance
Hi Sudarshan,
We are sorry to hear about your experience. A cancellation should never come as a surprise, and we understand how unsettling it would be to learn about a policy change without proper notice.
Policy cancellations follow specific processes and policy terms,, and we take feedback like yours seriously. We will look into this for you directly.
Sincerely,
Max Insurance
Quick and easy to deal with
8 mai 2026
Réponse de Max Insurance
Hi Sharon,
Thank you for taking the time to leave a review. We are glad to hear the experience was quick and easy. That is exactly what we aim for, and it is great to know we delivered on that.
Sincerely,
Max Insurance
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