Max Insurance  Avis 

Mx Insurance did not notify us properly before our renewal date that they were going to increase our home insurance by more than double the original amount. A real surprise to end up paying twice! Absolutely disgusting for them to do that, considering we have never had claims against any of our homes!

Kacia was quick at responding and kept us updated throughout the fast service and support. She was kind and understanding. The process was efficient and delivered to what was promised in our policy. Thank you Kacia and Team Max.

It took some time to get my claim money but still I would appreciate the flexibility and response time.

Dear Max Insurance Management Team:

Please allow us to say the rating of 5 stars is not sufficient enough to express our outmost gratitude and the recognition on Brody B. and his team, specifically Rita and Marcy, for their exceptional support and knowledgeable guidance. On a scale of 1 to 10, all of them deserve a rating of 100 ! We truly mean this.

Over the last two and a half months, Brody and his team have demonstrated unparalleled professionalism, responsiveness, and empathy. Brody took the time to explain every step clearly, followed up promptly, and responded diligently to resolve our water damage case. His high level of service excellence made a remarkable difference during a very difficult time.

From the bottom of our hearts, we appreciate his great efforts and his positive and respectful attitude he brought to every conversation and interaction with us. His dedication and patience have made this stressful claim experience much more smoother and better for our family.

Again, thank you for having such a devoted professional team and we are highly grateful for their outstanding assistance from Brody, Rita and Marcy.

Sincerely yours,

C & Q

Alex is such a breeze to work with! He was very helpful all the way. I know I may have called one too many times but he was very patient when answering all my questions. Thank you, Alex!

Jamie was very responsive in his support of my roof leak claim. He explained everything that needed to be done and supported with any questions I had.
The issues were handled quickly and repairs scheduled as soon as we had all the needed documentation. 5 stars!

Thank you Jamie for your help with this.

Max insurance is the worst company out there. They are happy to take your money but when it comes to making a claim good luck. I have been keeping my insurance broker aware of them ghosting me and my property restoration company. My broker is going to be removing clients from max insurance. I am talking to a lawyer about these scumbags. My adjuster is a complete moron. So if anyone is thinking about going with max insurance. You may want to think about it because when you need to file a claim. They will ghost you. My incident started mid May and I’m still fighting with them and so is the property restoration company. I will be finding other brokers that deal with max insurance and I will be informing them about these issues so they as well can remove their clients to a better company

Nathan is the name of the adjuster. I would also like to praise him a bit. He was really professional, extremely helpful, and always went the extra mile to make sure I understood everything ! And one if my claimant also did not file any claim; he kept me updated on that as well. He followed up on everything in a timely manner. This was my first claim; I had no idea how things worked. He explained everything to me, and still, it is under process. He is keeping up with my landlord as well, and he keeps me informed.

The claims adjuster I received was knowledgeable and helpful with my process and explained everything as we went along.

A claim should have never been opened. The report had damages listed on my apartment. Instead of the downstairs apartment. My premiums were increased by 150%. I have since reached out to ask for a new quote considering that the claim has been closed and no money wad paid out. No one has gotten back to me regarding the premiums but I have received several requests to fill out this survey.

Good communication throughout. (with just a small gap when my adjuster was inexplicably changed). Good service, clear path forward and fair compensation. This is my first insurance claim, but I feel this was a great experience and exactly how a claim should go.

Awful communication. Process took way too long. Contractor that was provided by insurance was an absolute joke.

Everything was taken care of when l needed it.

Max Insurance was great!
Adrian D, kept me informed at every stage.
My only complaint (which had nothing to do with Max Insurance). Is waiting or getting ahold of the contractor to see o the work. It only took me 2-1/2 weeks to just speak to the contractor.

The adjuster assigned to my claim was courteous/professional throughout the process, and overall it was a positive experience. The process was lengthy but I guess that's the case with other firms too.

The worker was very patient, and made got the job done on time. The service was overall good.

Hi, your performance was very good . Especially, the person who handled our case, provided us every detail on time. Appreciated.
Thanks,
Amanpreet Nagra

Adrian, D. Was super helpful and always provided the information I needed to make decisions and keep me on track with the claim and process.

They helped me with my claim and were very quick. Great customer service. Thank you to Narin.