I really appreciate how Max insurance was able to provide the claim service for my property issue. The two claims were successfully completed, even there were a lot of delay, reschedule, back and forc... Voir plus
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Adrian made a really crappy situation not so crappy. I have never had to make a claim before and I was scared and nervous for my family, didn’t know where we were going to go while our plumbing s... Voir plus
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I had my first claim ever. I was feeling nervous and worried. Nathan D was my claim adjuster and he has been friendly and reassuring from the beginning. He was very communicative and always kept me... Voir plus
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Kacia listened, explained clearly what I had to do. Making this experience of loosing something was very hard for me, she understood.
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À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Compagnie d'assurance de responsabilité
- Compagnie d'assurance personnelle
À propos de Max Insurance
Écrit par l'entreprise
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Coordonnées de contact
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4,5
Excellent
802 avis
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A répondu à 77 % de ses avis négatifs
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The response from ..
The response from the start, initial reporting, to assignment of the adjuster and subsequent settlement offers was quick. Wes was curtious and sympathetic throughout out. He explained the process and answered the questions I presented. I found the forms to claim multiple items cumbersome and not clear, regarding requested information. Also accessing a printer to get forms and then scanning and resending was frustrating as I am mobile, not in an office. Possibly change to a fillable PDF form. Once settlement was was accepted, the payout was prompt.
12 août 2026
Réponse de Max Insurance
Hi Alan,
Thank you for sharing your detailed feedback. We’re glad the process moved quickly and that Wes was courteous, compassionate, and clear throughout. We appreciate your comments about the claim forms, particularly the challenges of completing and returning them while mobile. We’re always looking to improve, and we’ll share both your feedback and kind words with Wes.
Sincerely,
Max Insurance
Fire damage claim
I worked with Neasha on a fire damage claim that turned into a fairly long, complicated mess. Throughout this, Neasha was responsive, clear about where things stood, and went to bat for me when issues came up with other vendors during this process. It's not often you feel like you have an adjuster actually advocating for you rather than just processing paperwork. Even though the whole process took longer than any of us wanted, and the end result wasn't ideal, I genuinely appreciated having someone in my corner through this stressful situation. Thanks for the hard work, Neasha. It didn't go unnoticed. Would recommend.
10 août 2026
Réponse de Max Insurance
Hi Raymond,
Thank you for sharing your experience. We’re glad Neasha’s clear communication and steady support helped you through a difficult claim. We’ll be sure to share your thoughtful feedback with her.
Sincerely,
Max Insurance
It was ok but took a while to get it…
It was ok but took a while to get it approved as it seemed the adjuster and the contractor were speaking and on the same page.
10 août 2026
Réponse de Max Insurance
Hi Geoff,
Thank you for sharing your feedback. We are sorry the approval process took longer than expected. We appreciate your comments about communication and coordination during the claim. We would welcome the opportunity to discuss your experience further. Please reach out to us directly so we can look into this for you.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Diego and Sabrina,
Thank you for sharing your review. We’re glad everything was clearly explained and that you had a great experience. We appreciate your feedback.
Sincerely,
Max Insurance
Nathan was very nice and well…
Nathan was very nice and well experienced and very helpful always up to date and always there when u need him
Great job Nathan ur amazing thank u
10 août 2026
Réponse de Max Insurance
Hi Farhat,
Thank you for your kind review. We’re glad Nathan kept you informed and was there when you needed help. We’ll be sure to share your feedback with him.
Sincerely,
Max Insurance
Kelly was the Adjuster that looked…
Kelly was the Adjuster that looked after my flood claim. She was very supportive throughout the entire process.
6 août 2026
Réponse de Max Insurance
Hi Michaela,
Thank you for sharing your experience. We’re glad Kelly was supportive throughout your claim and helped make the process easier. We’ll be sure to share your kind feedback with her.
Sincerely,
Max Insurance
Réponse de Max Insurance
Hi Ankur and Ami,
Thank you for your kind review. We’re glad our team provided good service and clear instructions. We appreciate you taking the time to share your experience.
Sincerely,
Max Insurance
Scammers
Awful company. I was with max for 2 years until they decided to increase my insurance by 300% for no reason. They don’t have a contact centre, and you have to go through your brokers. Their ombudsmans office was unresponsive after multiple messages, and only responded after I filed a complaint with the BBB. Luckily, I was able to switch insurers without penalty since I was within the timeframe. Apparently, they have a history of doing this often.
Edit: @maxinsurance - I would be happy to have a discussion about this. You can leave contact details in the comments with contact details and I will reach out.
Edit2: Despite offering to discuss, the company has made no effort to connect.
4 janvier 2026
Avis spontané
Réponse de Max Insurance
Hi Brian,
We’re sorry to hear about your experience and the difficulty you had reaching us. This does not reflect the standard of service we aim to provide. We would welcome the opportunity to review your concerns. Please contact us directly so we can look into this further.
Sincerely,
Max Insurance
Sarah was very helpful
Sarah was very helpful, friendly and accommodating. Easy to deal with and explains everything.
4 août 2026
Réponse de Max Insurance
Hi Almira,
Thank you for sharing your kind feedback. We’re delighted to hear that Sarah was helpful, friendly, and made everything easy to understand. We’ll be sure to share your comments with her.
Sincerely,
Max Insurance
It was good
It was good. Could have been better. But what im I gonna do about it. I can’t control these people.
29 juillet 2026
Réponse de Max Insurance
Hi Bilal,
Thank you for sharing your feedback. We are sorry your experience fell short of expectations. We would welcome the opportunity to discuss this further. Please reach out to us directly so we can look into your concerns.
Sincerely,
Max Insurance
I had a good experience with Max Insurance Customer Service.
I had a great experience with Max Insurance, and I especially want to recognize my adjuster, Kelly. From the beginning, Kelly was professional, responsive, and genuinely helpful throughout the entire claims process. She took the time to answer my questions, kept me informed every step of the way, and made what could have been a stressful situation much easier to navigate.
I really appreciated her kindness, attention to detail, and commitment to making sure everything was handled efficiently. Thanks to Kelly's excellent customer service, I felt supported and confident throughout the process. I highly recommend Max Insurance to anyone looking for an insurance company that truly cares about its customers.
22 juillet 2026
Réponse de Max Insurance
Hi Michel,
Thank you for sharing your experience. We’re pleased that Kelly’s professionalism, responsiveness, and kindness helped make the claims process easier to navigate. We’ll be sure to share your thoughtful feedback with her.
Sincerely,
Max Insurance
Kelly is Empathetic
Kelly is an empathetic, and professional adjuster who turned my scepticism about insurance companies on it's head. SHe's a STAR!
24 juillet 2026
Réponse de Max Insurance
Hi there,
Thank you for sharing your experience. We are delighted that Kelly’s empathy and professionalism made such a positive difference. We will be sure to share your kind words with her.
Sincerely,
Max Insurance
Quick respond and Great Service!
15 juillet 2026
Réponse de Max Insurance
Hi Yee,
Thank you for your kind review. We’re glad our adjuster responded quickly and provided great service. We appreciate your feedback.
Sincerely,
Max Insurance
an interesting lengthy experience
It has been an interesting, lengthy experience
Unfortunately, I’m a little unimpressed by the time it has taken to straighten things out, along with having 2 claims, that I believe definitely relate to eachother , but not being able to combine them and only have 1 claim, has led to the fact I’m going to get charged a much larger deductible in the future .
I’m happy the claims have finally been taken care of.
I was assigned a new adjuster, Aidan, and even tho it sounded like they had quite the workload, they attended to these 2 claims as quickly as possible
14 juillet 2026
Réponse de Max Insurance
Hi DL,
We appreciate your candid feedback and understand your frustration with the length of the claims process. We are pleased to hear both claims have now been handled and that Aidan responded as quickly as possible. We will share your comments with the appropriate team as we continue to improve. Please reach out to us directly if you would like to discuss your remaining concerns.
Sincerely,
Max Insurance
They were good to deal with
They were good to deal with! Helpful! Response times were slow which was tough when I needed something fixed. But Oliver, my appraiser was good to deal with.
22 juillet 2026
Réponse de Max Insurance
Hi Tynan and Hayley,
Thank you for sharing your experience. We are glad Oliver was helpful and good to deal with. We also appreciate your candid feedback about our response times and understand the importance of timely communication. We will share your comments with Oliver and use your feedback as we continue to improve.
Sincerely,
Max Insurance
Jamie made the experience supper easy…
Jamie made the experience supper easy and really good guy to work with, appreciate everything Jamie
23 juillet 2026
Réponse de Max Insurance
Hi Dustin,
Thank you for the kind review. We’re glad Jamie made your experience easy and was great to work with. We’ll be sure to share your feedback with him.
Sincerely,
Max Insurance
They are great
13 juillet 2026
Réponse de Max Insurance
Hi Mohsen and Nasrin,
Thank you for the five-star review. We’re glad to hear our team provided a great experience. We appreciate you sharing your feedback.
Sincerely,
Max Insurance
Great service with Max Insurance
For starter, my claim was set up very quickly and needed forms send to me as well.
From beginning to end, my interaction with Wesley was very straightforward which made this crisis much more manageable.
I also appreciated very much his help in filling out those forms in order to finalize this claim.
This was my first time to claim insurance and I am very pleased with Max Insurance for making that a breeze!
20 juillet 2026
Réponse de Max Insurance
Hi there,
Thank you for sharing your experience. We’re glad Wesley made your first claim straightforward and manageable, including helping you with the required forms. We’ll be sure to share your kind feedback with him.
Sincerely,
Max Insurance
Every thing was great
8 juillet 2026
Réponse de Max Insurance
Hi Michael,
Thank you for the review. We’re glad to hear everything went so well. We appreciate you taking the time to share your experience.
Sincerely,
Max Insurance
Nathan is so patient to walk me through every step and keep me updated in a timely manner.
Nathan is so patient to
16 juillet 2026
Réponse de Max Insurance
Hi Loretta and Terry,
Thank you for your kind review. We’re glad Nathan kept you informed and patiently guided you through each step. We’ll be pleased to share your feedback with him.
Sincerely,
Max Insurance
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