Max Insurance  Avis 

At the beginning of our claim we were not happy because no one called us back and some issues that could have been dealt with in a day or two took weeks. However, with the help of our insurance woman we were able to get things taken care of. Our roof is finished now and looks amazing. We are happy with how things turned out. Thank you.

My claim was reported 6 weeks ago. 12000 homes were flooded with sewer water in St. Catharines. We happened to get 4 feet in our basement. I have not received one dime. I gave the restoration company a $10k payment a week into the clean up because I wasn’t sure I was going through insurance. I just thought it was dirty water. I didn’t realize how much of my house was going to be torn apart and my stuff was going to be thrown out. I didn’t realize it was sewer water. So went through insurance. The adjuster forgot to send me the 10k back. That’s what she said. “I forgot to process it”. Now they are giving the restoration company a hard time and haven’t paid the clean up bill. And they are in the middle of the rebuilding of my house so I have no choice but to pay them because otherwise they will go onto their next job and they have 16 jobs on the go right now and a long line of people waiting for them to do their restorations. It’s a small town (I hear lots of people talking and waiting for contractors to show up). I won’t be able to find anyone to finish my house if they leave. These Max insurance people are the worst. I had no idea they were a cut rate insurance company. You get what you pay for. I would have gone with Intact Insurance or Belair insurance. Don’t waste your money on this company. When I complained they had a manager call me who is attempting to intimidate me and is now withholding all payments and has said he won't pay the contractor because they price is too high and Max insurance wants me to use their contractor instead or they are just going to delay a settlement cause he or his adjuster "might call in sick or just be busy on other files and therefore won't get to mine". "Their rates are low because they prefer their clients to use their contractors." That is literally what the adjuster's manager said on a recorded call that I'm sure will go missing when it is necessary to listen to the call. It is impossible to get through to anyone other than an adjuster. No one is willing to give anybody's name or transfer the call to the manager's manager or anyone further up the chain. So Max Insurance's response to my call is laughable at best. Seriously, the very worst insurance company.

I received a phone call within an hour of placing my claim. I was unsure of what to expect but the representative explained and guided me with exceptional poise and detail.

Our claim went through very swiftly and the staff were very kind and easy to work with

Wes was my adjuster and he was very accessible via phone and emails… the process was smooth

Our adjuster was very professional and informative throughout our claim process even though it took us over 6 months to get the damage fixed. This delay was mostly caused by the contractor.

Jamie handled everything very professionally and made the process easy for us.

Calls were returned promptly and with a friendly professionalism.

Calls made were promptly received. Appreciated the weekly followups while navigating through the insurance process. Was informed every step of the way. The staff was very pleasant and thorough.

My insurance adjuster Wes was great to work with. He was thorough in assessing damages from a recent storm. He was easy to get a hold of calling me back promptly whenever messages were left. I was never left wondering as he updated me every step of the way. Would highly recommend Max Insurance. No headaches the only stress I had was when I discovered the damages but Max took care of everything!! Thank you Wes!!!

Everyone was very quick to help us and we felt taken care of.

Quick call back，decide for the customer，patient

Communication was clear and precise.
Responses were quick.

The adjuster was very pro active and helpful.

I had a great experience working with Wesley. He was very informative, professional, and patient in answering all of my questions. He made sure I understood everything clearly and was always available when I needed clarification. I also really appreciated how frequently he followed up with me regarding my issue and kept me updated throughout the process.

Good sieves for max insurance

I had my first ever claim, no one reached out to me had to call in my self even left voicemails. Finally got a hold of someone and found my adjuster was no longer with the company so got a new adjuster kacia, seems to do the bare minimum answers emails but doesn’t answer a phone, tried call her multiple times, again first time making a claim. I had zero support with this company. A/c unit was damaged by hail about golf ball size and they denied it because she said hail storms don’t damage a/c units (i will be combing out the fin myself). I had some patio furniture damaged but I can’t get ahold of the my adjuster by phone but I did send an email so hopefully she replies back. I will be switching insurance providers once this over.

Neasha was very supportive of my situation and maintained an open and fair communication throughout the process. This was a very complex and lengthy process, but she guided me through it with patience. I was regularly updated on the status of my application and provided me sufficient time to follow-up. I admire her professionalism and effort throughout the process.

David is professional and his attention to details are impressive.

Great services from Wesley

Thank you very much to both Amanda and Neasha for their patience and compassion and making what would have been a terrible process that much easier.
Prompt communication, very easy to deal with, quick to respond, empathetic and human based. I will stay with Max and refer many people to them because of our wonderful experience throughout our claim. We hope that as Max grows they never underestimate the importance of being human, as they have been with us through our tragedy, in an otherwise greedy corporate world.