Max Spielmann Avis 

This review is long overdue. Last year, October, we had a bereavement and had an idea to produce table marker photographs of our loved one with personal photos with Bible verse captions…We had the photos downloaded on a computer with the verses attached, but for some reason when we were in the Harborne store we couldn’t get the photos to download in order to print. We literally had a few days to spare: Lauren from the Halesowen branch was at our local kingsheath branch when I rang to ask advice about downloading the photos as there didn’t seem to be any way of getting over the hurdle of it just not downloading. She was SO SO helpful, very patient and very much customer supportive. I could tell she was busy in the branch but she wasn’t flustered or anything like that. She took my query in her stride and it was her willingness to help that meant a lot to us. She said if we needed more assistance she said she’d be at the Dudley store next day but that Halesowen is her actual branch. Eventually, our family managed to organise the photographs and print them out at the Harborne store…it was a tremendous tribute to our loved one!! I’ve never met this lovely lady, but her assistance was worth its weight in gold. Thank you Lauren, our family truly appreciated your help and apologies it’s taken so long to put it into writing. I hope your managers / Mr Simpson sees this too.

We needed quite a lot of different sized photographs for various frames and the lady working in Max Spielmann Tesco Horwich was absolutely brilliant. She sorted out all our requirements, whilst still attending to other customers and was so helpful and knowledgeable too. Customer service at its best!

As always, Dan,was very,very helpful and patient..nothing is ever,too much trouble, for him...

A phone number when I was confised had a human who fixed my issues and it was a great experience.

Superb service for passport renewal. Keidi was efficient, friendly and extremely pleasant. She guided me through the process painlessly and only took a few minutes. I would thoroughly recommend this service when applying for a new passport. Thank you so much Keidi.

Very disappointed with this company, bought a present nearly 2 weeks ahead of a birthday and simply didn't arrive, contacted customer service and been given a tracking number. As it didn't arrive in time asked for a cancellation and refund. Have a very dissapoint Ed daughter as the present she picked for her mums birthday didn't arrive. I would avoid this company by a mile. Should have read the reviews before making the purchase.

Just been to your shop in Tesco Gillingham. Sophie the sales assistant was so helpful. She was as patient, polite, professional and just a great employee. Will definitely be coming back for more photos

I went to the Timpson’s counter at ASDA in Corby on 18 July to have my passport photo taken and made it quite clear that the photo was for a German Passport. I was assured that they were able to check German passport photo requirements so went ahead. The photo however did not meet German requirements with the face beeng to small (from chin to top of head must fill 70 to 80% of the photo) so I went back on 22 July. Initially I was told that the first photo had passed “quality control” but on showing my current passport and pointing out that the first photo dos not even match their ad for UK passport another was taken free is charge. This however also failed to meet German passport requirements as my face was not central on the photo. What a waste of my money and time! To be honest why Max Spielman trains their users to take photos from the waist up to then manipulate it into a passport head-shot is beyond me!

Passport photos bear an excellent likeness, machines are very easy to use.

Is it normal for a shop employee to conduct business OUTSIDE the shop? Because that's what happened to me today. I approached the bearded man who works at the Scarborough branch of Max Spielmann. He'd just finished sweeping the pavement outside. I asked about a tiny memory-card with adaptor that I'd bought from this same shop several days ago. But instead of courteously inviting me inside the shop, he removed the memory-card from the camera outside the premises, told me the micro-card needed to be inserted inside the adaptor, but made no attempt to do this for me, instead, swinging round to speak to a woman who had some question to ask. It almost seemed as if he was desperate to end our conversation as quickly as possible. So I was left on the pavement outside the shop, struggling to insert a memory-chip about the size of a little finger nail into the adaptor.

Is this man autistic? Does he have a problem with male customers? Or is he just just downright pig-ignorant?

I shall not be buying any more camera products from this shop in future after encountering such unnecessary rudeness from its member of staff.

1/5 Stars – Rushed, rude service and zero quality care at the Bury branch. I had a deeply frustrating experience getting my photos taken here. The staff member was incredibly rude and unprofessional. Instead of greeting me or letting me settle into the chair, he just sat me down and immediately started taking photos without saying a word. A simple 'how are you?' or a moment to make sure I was ready would have made all the difference. Because I wasn't even given a second to settle, the final photos looked rushed and awful. Total lack of basic customer service and care. I won't be back.

Rude, un-cooperative and appalling service. When me and my wife visited to get a passport photo and the staff member Diana at Poole Tower Park didn't want to help at all, kept making excuses why she couldn't serve us and why she needed to stop helping as soon as possible. She then was back chatting why the photo was satisfactory even though it clearly wasn't. I have filed a formal complaint from the sheer disrespect and lack of help we received.

We wanted some photos that were on a phone cropping and printed. The lady who helped was marvellous, helpful and patient. One of the photos was entered in the hives and honey section of the Yorkshire show. The photograph took first prize for its category and reserve champion overall. Amy in the Huddersfield store was superb

Extremely rude staff called Kelly that was working on the day will never be using these again.

Congleton branch - served and very ably assisted by Charlotte today. She was so patient and so helpful - a joy to shop there.

Two sets of passport photos from photobooth both came out with white spots on making them unusable for for my son or I to use for new passports, digital copy also unusable. Foolishly we didn't check the quality of the first prints before starting the process for the second person .Have requested a refund for both as totally unusable. Will update if a refund is received. What a nuisance, now have to find somewhere else to get the job done properly
Edit: uprated from 1 star to 3 as Max Speilman were quick to respond to messages especially as it was a weekend. They have started the refund process without a fuss. Can't rate higher than a 3 star as I didn't get the passport photos I needed and for an the inconvenience of having to get photos from elsewhere. I do appreciate the polite and prompt communications..

I popped into my local branch (w/c 20/7) and the lady was on the phone NOT a business call. So I looked around and around and around it`s a small shop so I could not go any further still on the phone......... I knew what I wanted no interest in looking after me, I like to shop local. So I went home and spent £72 with Etsy. I know nothing will change, will never go into that shop again

We Dealt with Sandra. She was Excellent. We wanted to print two photos , she helped us with the size and choosing a frame. She put the photos in the frames and wraped them. Top class very professional and lovely to deal with. A lady.
Sandra Go raibh míle maith agat (1000 thanks.)

I would give minus stars if I could!
Utterly disgusting service from Emma located in the Tesco Extra, New Square, West Bromwich.
I was totally ignored upon arrival , waited patiently for around 6 minutes then when she finally acknowledged me , I jokingly said that I wondered if I was invisible, to which she shouted back that I have eyes to see that she was busy and that customers should know to wait patiently!
She absolutely scared my 11 year old daughter who asked me if we could leave. However I still advised Emma that I wanted to hand in my disposable camera for developing, to which she shrugged her shoulders and said ‘that’s gonna take a week because I’ll have to send it off’
And made no attempt to deal with my request .
Due to this disgusting and vile behaviour I just left . I am so disappointed in this Company having employees like that.

I went into the Leicester store today and received outstanding service from Keet. She was consistently professional, friendly, and attentive throughout my experience, making me feel genuinely valued as a customer. She handled every question with patience and efficiency, ensuring that everything was dealt with smoothly and promptly. Her positive attitude, excellent communication skills, and willingness to go the extra mile truly set her apart. She is a real credit to the team, and her exceptional customer service deserves to be recognised.