Maze Outdoor Avis 

After cancelling my original order due to non availability, I was given the option of changing the order which I did. Customer services were very efficient and my furniture was delivered on time today. I’m so pleased with the quality and appearance of my garden set. It should last for many years. I can’t fault anything and have only praise for those I spoke to. I would definitely recommend Maze and would order from them again.

The delivery men were 10/10 and a credit to your company. However sending them in a van without a tail lift and the smallest trolley ever is unacceptable when they are delivering heavy outdoor kitchens. The heavier unit would have been impossible for two men to lift out of the van without damaging the unit by dropping it on the floor. Luckily my husband was able to help and assisted in lifting out of the van and then carrying into the garden as it wouldn’t fit on the trolley provided. Really sad that for the price your product costs you don’t invest in your delivery teams health and safety by providing them the correct tools to carry out their job. Don’t know what would have happened if husband wasn’t able to of helped and it was still a struggle to him and his back. The bbq looks good quality materials although not yet used, just sad that you don’t value your delivery teams health and safety.

Delivery was on time and the interim updates for delivery were very useful. Packaging looks solid but not unpacked yet so can't check for any damage. Hopefully it will be ok

I’ve got the zest set and a year on I’m so impressed at how well the chairs do cope being outside, yet comfortable and material. I’ve just bought a further two chairs and the service has been fantastic. Speedy response, excellent communications, regular updates and friendly and delivery. On unpacking it’s clear to see they’re well packaged. I’m surprised with the other reviews as I found this to be one of the best companies to deal with recently. Thank you so much!

Ordered a dining set 2 months ago and was told it would only take a few weeks to deliver - 2 months later and we still haven’t received it! We’ve chased numerous times and been given false promises about a delivery date. To top it off, the website still says it’s in stock and will be delivered in 7-10 days.

Order to delivery was easy, quick and efficient. I was sent a reminder by text with the delivery details a week before then another on the day with a 30 minute window. Delivery men worked extremely well together and had the pergola up in no time at all. Looks amazing I'm so happy with my purchase.

Good communication from ordering to delivery.

They seldom answer e mails and terrible communication.

I have e mail confirmation of my delivery and only when I chased regarding estimated delivery time they informed me that my order was not due for delivery. I mentioned I had taken a day off, they said they would investigate and get back to me. Nobody got back to me and I stayed at home for no reason! I lost a days earnings due to this. I got a new delivery date which was not convenient but however I made it work.

The item was delivered and partially installed that day due to a lack of screws. So I have to wait and e mail customer service and get them to supply more screws so my project can be completed.

What a fiasco. The saga continues.

Improve access to customer services phone lines
Respond in a timely manner
Change your logistics partners
After 8 weeks we still didn’t have a fit for purpose furniture set - table top not delivered, replacement sent but wouldn’t fit.

Requested full collection and refund..

The customer service is just shocking. Waiting 2 years for replacement parts - they finally got in touch after having to chase and chase and chase - they were due to deliver today - i asked them this morning for a time slot and they have changed the date to Saturday - i wonder if i had not asked would they have got in touch to let me know.
Lets hope they turn up on Saturday - not holding my breath.
A shocking company - never ever again.

The company was very helpful I was happy with the installation of my Pergola would recommend

We purchased an outdoor dining set (corner sofa and adjustable height table).
First, the sofa is perfect. Good quality and good to put together. The table however the legs have been damaged in transit.
We contacted Maze with photos 5 weeks ago and have continued to chase regularly. The customer service is extremely poor. Following an ultimatum e-mail (which again did not get a response), today I have received a spare part and a tin of paint.
This was not a second hand piece of furniture. It was also £2,500 to purchase so for that price I expect perfection. I also expect if something is damaged out of the box that it is replaced for brand new. I have not caused this.
I am confident once Maze eventually replace the parts like for like, I will also be very happy with the table but I expect further battles until this is done.
Please be warned if you have to deal with Maze’s customer service to expect limited communication and perhaps a DIY kit.

Great product. Delivered early. The guys that delivered it were really nice and friendly.

Delivery on time and helpful staff, thanks.

Absolutely shocking and pathetic customer service, we have not received our Pergola after having made the payment, they keep sending notifications for delivery and then nothing turns up, they keep promising us that item would be delivered but nothing turns up

Great furniture and well put together and sturdy unlike the cheap stuff
And great AFTER-SALES service many thanks

Contacted on morning of visit to advise precise delivery time. Installation completed within 44 minutes and very happy with product.

Arrived on time, delivery people polite & friendly despite getting soaked. Lovely quality furniture & service as always

Stunning product, speedy delivery, the kindest men who delivered it and assembled it (paid additional at checkout for this service).
Thank you so much!

On time. Efficient, professional and friendly service. What more could you ask for