Me and My Glass Avis 

We ordered a shower screen with base and wall fixings more than 6 weeks ago. Part of the fixing was delivered quickly, followed by the glass a few weeks later, but the remaining fixing did not arrive. Communications with the company have been terrible - no responses to emails, eventually multiple people responding with questions unrelated to previous emails, phone lines never being answered. It seems like nobody dealing with their customer service bothers to read initial order information. It’s been a frustrating experience and unfortunately we still have no fixing and therefore cannot fit the shower glass.

I am sharing my recent experience with this company to assist other customers.

1. Shipping after confirmed cancellation: I requested to cancel my order in early November and received written confirmation from the sales team that the cancellation was "in process". Despite this written confirmation, the item was shipped to me a full month later in December.

2. Confusion regarding refund source: During the subsequent bank dispute, the merchant contacted me requesting that I close the dispute, stating that a refund had been made.

However, upon checking with my bank, I was informed that the funds appearing in my account were actually a "temporary credit" issued by the bank pending investigation, not a refund from the merchant. Had I closed the dispute as requested, I would have lost this protection.

I recommend other customers ensure they have received a genuine refund confirmation directly from their bank before agreeing to close any formal disputes.

Fantastic service. They didn’t have the product I was looking for when the samples arrive. But Jon asked what it was I wanted, I showed him a picture, and he delivered! And for a competitive price.

Wanted a piece of strong black glass to stand my pressure cooker on, under the extractor, couldn’t be more delighted. The company contacted me in advance, chatted through the options then designed and delivered a bespoke piece with the dimensions I needed.

Excellent experience using Me and My glass product was as described and of high quality good communication throughout process. The delivery times are long but these items are with the wait I ordered 2 custom glass radiator covers and they are wonderful

Easy to order and very well packaged and delivered in good time .
Would recommend this company.

By far the worst service of my life.

Responses take over 1 week, if you're lucky to get a response. Repeated same questions that they keep asking for verification. My order was in August but nothing received by Christmas. My refund not processed.

Please use another company, it will save money, time and hassle.

Was looking for a Georgian wired effect piece of glass cut to size. It arrived exactly as i ordered and fit perfectly would recommend john and the team at me any my glass if you want it done right this is the place to go

The glass was easy to order and arrived quickly. I ordered reeded glass for my pantry doors and it looks great! I would definitely recommend.

I ordered and paid for a bespoke radiator cover in September 2025. I received the order after 3 months of waiting and it was not what I ordered. There were no fittings for a radiator cover and the edges were sharp and not rounded as they should be for a radiator cover. The glass was clearly a splashback not a radiator cover. I contacted the company and requested a refund and collection of the glass that I had received. This has been going on for the past 2 weeks and I am still stuck with a hugh piece of glass which is useless to me and no refund despite being told it would be sorted out. No one has bothered to try and sort this out for me and I have now contacted the ombudsman service to get involved. Avoid this company it is despicable service.

I take no pleasure in giving negative feedback on a small business. I wish to state my experience as a warning for others. It’s been over 3 months since initial order. No delivery. No refund. Joke customer services by company owner. This matter got escalated to the banks. The company lied and insists a delivery of an item was made. No proof of delivery. It’s a mistake to trust a Mickey Mouse operation like this. If you do decide to place your trust with this company, before you order, get assurances IN WRITING of delivery time.

You will be extremely disappointed.

Not only was this originally a breach of contract. The company misrepresented their services with later subsequent actions I can only describe as unfair trading at best or fraud at worst. We ordered from another similarly sized company. The service was chalk and cheese. Immediate delivery and excellent customer services.

Why suffer? When others feel it is privilege to do business with them, this company will make you regretful. Quibbling losers.

Great company. Very good communication, I really wanted my products to be delivered fore Christmas and John pulled out all the stops and it was deliverd on 11th December even though the website originally told me that delivery would be mid-January. The glass arrived exactly to specification. One very happy customer

Easy process made simple with the clear instructions for home made template.
Great communication with the supplier and heat proof glass cut to perfection delivered with care in secure wrapped packaging. Made up with the result! Our Woodburner is now back to working order in time for Christmas!

Excellent customer service. Talked me through options and happy to offer a cheaper alternative as it suited my needs better

These guys are brilliant..they can't be more helpful to a numpty like me.

Used them several times due to my incompetence..and every time is been a fast and courteous response

Great service. Our table glass got broken, I ordered a replacement toughened, black glass. Arrived well within the stated timeframe and it looks stunning, better than the original as we had gotten some scratches on the previous one.

Delivery lads were great too.

Thank you.

Excellent service.
Arrived in good time.
Thank you

Great company. Easy ordering online and
the glass looks beautiful on our island :)

Excellent communication, good price and service - happy to recommend

This company offered solid online advice allowing me to specify my pond glass. I ordered 2 pieces made to order, unfortunately despite being well packaged one was broken by the transport company. Me and My Glass couldn't do enough to supply a replacement piece ensuring delivery on a tail lift vehicle as requested.
I would use again.