I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
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To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
L'entreprise a répondu
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
724 avis
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Left at post office
Left at post office. Overnight and only available after 1pm. Is product still good ? Packaging wasn't cold?
24 septembre 2026
Réponse de MedExpress Canada
Hi Monica,
We’re sorry to hear about the inconvenience with your medication being held at the post office and understand your concern about the packaging not feeling cold.
Because medication storage requirements can vary by product, we don’t want to make assumptions about its condition based solely on how the package feels. We’d be happy to review the shipment details and the specific medication with you to determine the appropriate next steps.
Please contact our Customer Care team with the email address associated with your MedExpress account so we can look into this for you and, if needed, involve our clinical team.
Thank you for bringing this to our attention.
— MedExpress
Réponse de MedExpress Canada
Hello Ruth,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Assessment was easy and quick
Assessment was easy and quick. A lot of useful information and direction. Quick response, quick Rx delivery. Feel well supported.
16 septembre 2026
Réponse de MedExpress Canada
Hello Meg,
Thank you for sharing your feedback. We’re delighted to hear that our team has been responsive and supportive, and that your medication arrived promptly.
We want every step, from ordering through delivery, to feel smooth and reassuring.
We appreciate you taking the time to share your experience and look forward to continuing to support you!
Warm regards,
The MedExpress Team
I was hoping to go up a dose because…
I was hoping to go up a dose because thus far I’ve had a little to know affect that I can feel. I can lose 4 or 5 pounds by myself in two months without medication. I don’t want to keep paying this kind of money without effect. I asked for the next dosage up and they sent me the same one. Is there a money back guarantee?
16 septembre 2026
Réponse de MedExpress Canada
Thank you for bringing this to our attention. We’re sorry to hear that you haven’t seen the results you were hoping for yet, and we completely understand how frustrating that can be.
Your care is our top priority, and one of our licensed clinicians will be reaching out to you directly to discuss your treatment, address your concerns, and review your options moving forward.
When placing a reorder, there’s no need to submit a separate request for a higher dose. You can simply select your preferred medication strength from the dropdown menu on the treatment page.
We truly appreciate the opportunity to support you and are here for you every step of the way!☺️
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Rick,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Issue with Canada Post delivery of product
The first time I received the delivery I was home so the medication was fairly cool although the ice packs had thawed out. The second time around I was not home so they left it at the post office and the notice said I had to wait to pick it up the following day after 1 pm which would have been 24 hours later . Even though the refrigerator label was obvious and bright green in colour the post office did not put it in their refrigerator. I would suggest that the company communicates this to the Postal Service that when they return it to the post office to make a point of saying that this package needs to go in the fridge.
20 septembre 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your feedback with us. We understand that concerns about temperature stability can be frustrating and understandably cause some worry, and we truly appreciate the opportunity to help.
We’d like to reassure you that a minor transit delay, including having your package redirected to a pickup location, should not affect the quality or safety of your medication. That said, we always want our patients to feel comfortable and confident in the products they receive. A member of our team has personally reached out to provide additional support and answer any questions you may have. ☺️
Warm regards,
The MedExpress Team
To be honest I've only been on for…
To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidance which has helped a lot. Stay tuned I will update as hopefully things progress.
21 septembre 2026
Réponse de MedExpress Canada
Hello Wendy,
Thank you for sharing your experience. We’re pleased to hear that your treatment arrived quickly and that you’ve found our guidance helpful.
We appreciate your feedback and look forward to hearing about your progress. Whether you need clinical or customer care support, our team is here to help!
Warm regards,
The MedExpress Team
Easy to navigate
Easy to navigate, quick services and product arrived shortly after approval.
24 septembre 2026
Réponse de MedExpress Canada
Hello Nicole,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
good response time in approval for the…
good response time in approval for the product and delivery. Have now consulted with my physician and have applied to my insurance company for coverage. If I don’t receive approval I will continue with med express.
15 septembre 2026
Réponse de MedExpress Canada
Hello Michelle,
Thank you for your feedback. We’re pleased to hear that you were happy with the prompt approval process and delivery of your treatment.
We truly appreciate you taking the time to share your experience and look forward to supporting you whenever you need us!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Raya,
Thank you for your feedback. We’re so pleased to hear that you found the treatment easy to use and our support helpful.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you!
Warm regards,
The MedExpress Team
Easy to navigate the website and get…
Easy to navigate the website and get quick approval for medication. I had some specific questions I needed answered and received them quite quickly. Follow up support is a bit lacking but over all ok!
21 septembre 2026
Réponse de MedExpress Canada
Hello Taylor,
Thank you for sharing your experience. We’re pleased that you found our website easy to navigate and received quick answers to your questions.
We’re truly sorry that our follow-up support fell short. We strive to ensure our patients feel confident and supported throughout their treatment.
A member of our team has reached out to address your concerns. We appreciate your feedback and the opportunity to improve your experience!
Warm regards,
The MedExpress Team
I’ve just started with my first…
I’ve just started with my first injection and appreciate the level of support and information. Delivery and service were both seamless.
16 septembre 2026
Réponse de MedExpress Canada
Hello Mona,
Thank you for sharing your feedback. We’re delighted to hear that our team has been responsive and supportive, and that your medication arrived promptly.
We want every step, from ordering through delivery, to feel smooth and reassuring. We appreciate you taking the time to share your experience and look forward to continuing to support you!
Warm regards,
The MedExpress Team
I am very satisfied
I am very satisfied with my overall experience. I do not have to wait on communication. Very efficient. My medication gets to me quickly. I am very happy with the service quality
15 septembre 2026
Réponse de MedExpress Canada
Hello Shenise,
Thank you for sharing your feedback. We’re delighted to hear that our team has been responsive and supportive, and that your medication arrived promptly.
We want every step, from ordering through delivery, to feel smooth and reassuring. We appreciate you taking the time to share your experience and look forward to continuing to support you!
Warm regards,
The MedExpress Team
It started off very good
It started off very good, it was easy to navigate to the site and it didn’t take long to get a practitioner approval for my prescription. I liked that it was reasonably priced. After receiving my first month supply I re-ordered and was increased from .25 to .50 and found that the cost doubled! Make sure you read the fine print they get you in with a cheap price in the beginning and then as soon as you have started your treatment, they drastically increase the cost. I will now be going to my doctor where I can get it for far cheaper.
22 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hi Terri,
Thank you for sharing your experience and for your feedback about our pricing. We’re glad to hear that you found our website easy to navigate and that the initial consultation and prescription process were straightforward.
We’re sorry to hear that the price of your subsequent order came as a surprise. Medication pricing can vary based on the medication and prescribed dosage, and we understand how important it is to have clear information about costs before continuing treatment.
We appreciate you highlighting this concern. We’ll share your feedback with the appropriate team as we continue working to make pricing and treatment information as clear and transparent as possible.
We wish you all the best with your continued care.
— MedExpress
Réponse de MedExpress Canada
Hi Anna,
Thank you for sharing your experience. We’re sorry to hear that you haven’t noticed a change in your appetite after your first dose. Everyone can respond differently to medication, and the timing and degree of effect can vary.
If you have questions or concerns about your treatment, we encourage you to contact our clinical team so they can review your experience and provide guidance based on your individual treatment plan.
— MedExpress
Fast helpful resource
Fast helpful resource, thank you for being part of this journey with me.
21 septembre 2026
Réponse de MedExpress Canada
Hi Sandra,
Thank you for your kind feedback. We’re glad to hear you feel supported by our team.
Providing reassurance, checking in, and making sure you have the information you need is an important part of the care we strive to provide.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
Send a notification when the item is…
Send a notification when the item is being delivered it should be left at the door if no one is home. I was at work and now I have to go to the post office the after. Thank you and have a nice day, Sylvie Dube
22 septembre 2026
Réponse de MedExpress Canada
Hi Sylvie,
Thank you for sharing your feedback. We’re sorry for the inconvenience caused by having to pick up your package from the post office after the delivery attempt.
We understand how helpful delivery notifications and convenient drop-off options can be, especially when you’re unable to be home. Delivery requirements and whether a package can be left unattended are determined by the carrier and the shipment’s requirements, but we appreciate you taking the time to share your experience.
We’ll be sure to pass your feedback along for consideration. We hope your future deliveries are more convenient.
— MedExpress
All instructions for applying and using…
All instructions for applying and using are clear and easy to follow. Approval was prompt. Delivery was within a week.
16 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Everyone has been great a little…
Everyone has been great a little problem with my reordering but that’s been alll.
17 septembre 2026
Réponse de MedExpress Canada
Hi Angela,
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with our team, and we’re very sorry you encountered a problem with reordering.
If you still need assistance, please reach out to our customer care team so we can look into your order and help resolve the issue. We truly appreciate you bringing this to our attention so we can review what happened.
Thank you for taking the time to leave a review. We look forward to continuing to support you!
Warm regards,
The MedExpress Team
Just got my package
Just got my package. It was a speedy delivery and they sent me emails letting me know where my package was.
22 septembre 2026
Réponse de MedExpress Canada
Hello Coleen,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
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