To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
L'entreprise a répondu
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I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
728 avis
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Poor communication
It was a ton of people not communicating. I had to resent emails. Redo pictures it was a hassle and it all took a lot of my time. Finally the last guy figured it out and expecited the whole thing. Hope it will be better after all this
21 septembre 2026
Réponse de MedExpress Canada
Thank you for sharing your experience with us, and we’re truly sorry for the frustration and extra time the screening process caused. While screening is required for all first orders to verify ID and other necessary details, we always want the process and communication to be as clear and seamless as possible. We’re sorry we fell short of that this time.
We’re glad our team was able to get everything sorted in the end. The screening process is only required for your first order, which means future reorders should be a much quicker process. We truly appreciate your patience and are committed to making your experience much smoother moving forward.
Warm regards,
The MedExpress Team
Amazing customer service and support
Amazing customer service and support. You’ve made it incredibly easy to start this journey!
Thanks to everyone!
Jennifer Kitchen
18 septembre 2026
Réponse de MedExpress Canada
Hello Jennifer,
Thank you for your kind words. We’re pleased to hear that you’ve had such a positive experience with our team and that we were able to make getting started on your journey simple and seamless.
We truly appreciate you choosing us and taking the time to share your experience. We look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Amanda,
Thank you for sharing your feedback. We’re so pleased to hear that you had a positive experience with our service and found the instructions clear and helpful.
We truly appreciate you choosing us and look forward to continuing to provide you with a smooth and efficient experience throughout your journey!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Suzanne,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Jiyeong,
Thank you so much for sharing your feedback. We’re pleased to hear that you had a great experience with us and that you’ve noticed a positive change in your appetite.
We truly appreciate you choosing us and allowing us to be part of your journey. We look forward to continuing to support you along the way!
Warm regards,
The MedExpress Team
You will not reply to my requests
You will not reply to my requests. I do not want to send a picture of my drivers license. The agent I messaged with told me the office was closed. You have now charged my credit card without receiving all the information. Please reimburse my money!
17 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hi Chris,
We’re sorry for the frustration and confusion you’ve experienced regarding your order and our verification process. We understand your concerns about being asked to provide identification and about the charge on your account.
We’d like the opportunity to review your account and address your refund request directly. Please contact our Customer Care team with the email address associated with your MedExpress account so we can look into this and assist you further.
— MedExpress
Informative, clear and supportive
Very informative, clear and precise direction. I am comfotable knowing there is support with any queation or assist required.
15 septembre 2026
Réponse de MedExpress Canada
Hello Ruth,
Thank you for your kind feedback! We’re delighted to hear that you felt supported and found the information clear and helpful.
Our goal is to ensure every patient feels comfortable, confident, and well-supported throughout their experience with us.
We truly appreciate your trust and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
I have no problem with reorder and…
I have no problem with reorder and always delivered promptly
16 septembre 2026
Réponse de MedExpress Canada
Hello Janet,
Thank you for sharing your experience. We’re so glad to hear that the ordering process has been easy and that your deliveries have arrived promptly.
We truly appreciate your continued trust in us and are grateful to have the opportunity to support you throughout your journey!
Warm regards,
The MedExpress Team
I prefer when purolator delivers
I prefer when purolator delivers. The Canada post office left me a slip and I had to pick it up the next day. I worry that the ice packs won’t keep the medicine cold enough and it won’t be as effective.
16 septembre 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your experience with us. We completely understand how concerning it can be to experience a delay in receiving your medication, and we’re truly sorry for the added stress and inconvenience this caused.
We want you to feel confident and reassured when receiving your medication. A member of our team has personally reached out to you to address your questions and provide support.
We sincerely appreciate you bringing this to our attention and giving us the opportunity to connect with you directly. Your trust means a great deal to us, and we’re here to support you every step of the way.
Warm regards,
The MedExpress Team
So so good!I'm really thank for your…
So so good!I'm really thank for your quick service and quick work.
15 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for taking the time to share your feedback. We’re so pleased to hear that everything went smoothly and that our team was able to assist you quickly and efficiently.
We truly appreciate your support and look forward to being here for you every step of the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Marie,
Thank you for sharing your feedback! We’re pleased to hear that you found the process straightforward and transparent from start to finish.
We truly appreciate your trust in us and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Fast service
The assessment was completed in less that 24 hours and the shipment arrived 2 days later. Very efficient!
16 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Feeling great!
Everything is going great with no side effects!
Feeling great and looking better!
15 septembre 2026
Réponse de MedExpress Canada
Hello Brenda,
Thank you for sharing your experience with us. We’re so pleased to hear that things are going well and that you’re feeling great with your progress.
We truly appreciate your feedback and are happy to be part of your journey. We look forward to continuing to support you along the way!
Warm regards,
The MedExpress Team
I have experienced vomiting and loose…
I have experienced vomiting and loose stool.
I will not be taking this product again .
15 septembre 2026
Réponse de MedExpress Canada
We’re very sorry to hear about the side effects you experienced. Your wellbeing is our utmost priority, and we take your concerns seriously.
Some gastrointestinal side effects, such as nausea, vomiting, or loose stool, can occur when starting a GLP1 medication, which is why dosing is gradually titrated to help the body adjust. However, we understand that everyone’s experience is different, and we want to make sure you receive the appropriate support.
A member of our clinical team will be reaching out to you directly to discuss the side effects you experienced. Your experience is important to us, and we’re committed to ensuring your concerns receive the attention they deserve. 💙
Well I have just started the treatment…
Well I have just started the treatment but I’m positive it will be a success
15 septembre 2026
Réponse de MedExpress Canada
Hello Soraya,
Thank you for sharing your experience! We’re glad to be part of your journey as you get started with your treatment.
We appreciate your trust in us, and our team is here to support you and answer any questions you may have along the way. Wishing you all the best as you continue!
Warm regards,
The MedExpress Team
User friendly
Quick, up front, and easy to use. Excellent communication (user friendly).
15 septembre 2026
Réponse de MedExpress Canada
Hello Roman,
Thank you for taking the time to share your feedback. We’re so glad to hear that you found the process quick and easy, and that our communication helped make everything clear along the way.
We truly appreciate your support and look forward to continuing to be here for you whenever you need us!
Warm regards,
The MedExpress Team
It was an easy experience to get help…
It was an easy experience to get help when I needed it. Arrived very fast.
15 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
I'm very happy to start this journey…
I'm very happy to start this journey the packaging was top notch as i begin i will let you know my progress .
17 septembre 2026
Réponse de MedExpress Canada
Hello Lucille,
Thank you for taking the time to share your experience with us. We’re really pleased to hear that everything arrived safely and that you were pleased with the care that went into the packaging.
It means a lot to be part of your journey, especially as you’re just getting started. We hope everything continues to go smoothly, and we’d love to hear about your progress along the way.
We truly appreciate your trust in us and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Read all FAQ'S
The online questions were easy, photo upload required.
It was quite informative but thought I would have more checking in by the medical professionals (it's an online questionnaire asking how they're doing)
I didn't expect the $59 program fee on my 2nd month order; had I known that, I wouldn't have started the program.
19 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello,
Thank you for sharing your feedback. We’re pleased you found the online process easy and informative, though we’re sorry that certain aspects of the program did not meet your expectations.
We understand your concerns regarding follow-up and the $59 program fee. This fee helps cover medical review, provider oversight, ongoing clinical support, and continued access to your treatment program, and is separate from medication and shipping costs.
We truly appreciate your feedback and understand how important it is to feel informed and supported throughout your treatment. Our team is always here to support if you have any questions or need assistance!
Warm regards,
The MedExpress Team
Great service and communication
Great service and communication, always in contact
15 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello,
Thank you for your feedback. We’re so pleased to hear that you’ve had a positive experience with our service and communication.
Keeping our patients informed and supported throughout their journey is incredibly important to us. We truly appreciate your trust and look forward to continuing to be here whenever you need us!
Warm regards,
The MedExpress Team
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