To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
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I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
728 avis
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Am new so far so good
Am new so far so good. Filling out all info was easy for sure.
14 septembre 2026
Réponse de MedExpress Canada
Hello Johan,
Thank you for sharing your experience with us! We’re pleased to hear that getting started was simple and that the process of providing your information was easy to navigate.
We appreciate you choosing us to be part of your journey and look forward to supporting you along the way!
Warm regards,
The MedExpress Team
Very impressive
Within minutes of submitting my application it was approved and my order was shipped the next day. So much information has been shared with me to ensure I feel comfortable with the medication.
So far very happy.
17 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Jason,
Thank you for sharing your experience. We’re pleased to hear that the process was seamless and that the information provided helped you feel comfortable and well-informed about your treatment.
Providing clear guidance and support throughout the process is very important to us. We truly appreciate your trust and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Truly the worst
Truly the worst! My medication that is supposed to come refrigerated. Was delivered 24hrs late and came warm. After 3 days of waiting I was told “just use it anyways”. I was completely shocked! It had even turned cloudy but nobody seemed to care. I went through multiple customer service agents with absolutely no resolution until finally somebody got me a replacement but I would have to go to the post office to drop it off myself. I can’t believe this company is still in business. An absolute disgrace
In regards to their response, they had PLENTY of opportunities to correct the situation they just didn’t care. They’re responding this way now because of my poor review yet when I wasting my time reaching out multiple times a day I got nowhere!
12 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Stephanie,
Thank you for sharing your experience. We’re truly sorry to hear about the concerns you’ve described, particularly regarding the condition of your medication and the difficulties you experienced while trying to get the matter resolved.
We take concerns regarding medication quality and condition very seriously, and we would genuinely appreciate the opportunity to look into what happened.
Unfortunately, based on the information provided with this review, we have been unable to locate your account. We have requested additional details but have not yet received a response.
We truly want to help get this resolved for you and ensure your concerns are thoroughly reviewed. We encourage you to reach out to our team directly so we can locate your account, fully investigate your experience, and make sure your concerns are appropriately addressed.
We sincerely apologize for the experience you’ve described and hope you’ll give us the opportunity to look into this further and make things right.
Warm regards,
The MedExpress Team
I’m not doing well in my first week
I’m not doing well in my first week. I did not realize Ozempic could worsen my anxiety symptoms. I have a life long anxiety disorder which I’m medicated for. My anxiety has been worse and I don’t think I will continue this medication. Your customer service is excellent.
16 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hi Martha,
Thank you for sharing your experience and for your kind words about our customer service. We’re sorry to hear that you’ve experienced increased anxiety since starting your medication.
Your health and well-being are important to us. If you have concerns about your medication or how you’re feeling, we encourage you to reach out to our clinical team so they can review your situation and provide appropriate guidance.
— MedExpress
Easy and convenient.
16 juillet 2026
Réponse de MedExpress Canada
Hello Holly,
Thank you for taking the time to share your feedback! We’re so pleased to hear that you had a positive experience and that everything was simple and convenient from start to finish.
We truly appreciate your support and are grateful to be part of your journey. We look forward to continuing to provide you with a seamless and supportive experience!
Warm regards,
The MedExpress Team
Awesome company
Awesome company! Easy to deal with. I would change your delivery system. I am a very person and cannot be home for my delivery. This makes it complicated. I would suggest a delivery without needing a signature or a virtual signature would make it so much easier. I had to change company due to this. They offered a virtual signature.
15 septembre 2026
Réponse de MedExpress Canada
Hello Julie,
Thank you for taking the time to share your experience with us! We’re so pleased to hear that you found our team easy to work with, and we truly appreciate your kind words.
We completely understand how requiring a signature for delivery can be inconvenient, especially when your schedule makes it difficult to be home when your order arrives. We’re sorry that this ultimately impacted your experience and led you to seek an alternative provider.
We truly appreciate your suggestion regarding virtual signatures or additional delivery options. Your feedback has been flagged with the appropriate team for further review, as feedback like yours helps us identify opportunities to improve the overall experience for our patients.
While we’re sorry to hear that our current delivery requirements led you to choose another provider, we truly appreciate you sharing your experience with us.
Your feedback is valuable, and we hope that as we continue to improve our delivery experience, we may have the opportunity to support you again in the future.
Warm regards,
The MedExpress Team
Took a little long for delivery but…
Took a little long for delivery but overall a good experience.
Thank you
14 septembre 2026
Réponse de MedExpress Canada
Hello Cheryl,
Thank you for taking the time to share your experience. We’re pleased to hear that overall, you had a positive experience with us, though we’re very sorry that your delivery took longer than expected. We understand how important timely delivery is and truly appreciate your patience.
If you have any concerns regarding your delivery, please don’t hesitate to reach out to our team. We’d be happy to look into what happened and provide any further assistance needed.
Thank you again for your feedback and understanding. We truly appreciate your support and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Contact troubling.
After trying numerous times to contact a human agent, it was good and I got my answer quickly. The AI chat couldn't help me. Saying I couldn't send my message for whatever reason.
Hopefully I won't have any problems with any future issues.
10 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Linda,
Thank you for sharing your feedback. We’re glad you were eventually able to connect with a human agent and get your question answered quickly. We’re sorry the AI chat was unable to assist you and that you experienced difficulty submitting your message.
We appreciate you bringing this to our attention and hope your future interactions with us are smooth and straightforward.
— MedExpress
The shipping is annoying bit annoying
The shipping is annoying bit annoying. Signature required. First 3 deliveries came fast in 2 days. I could change it online to ‘leave at the door if not home’. 4 th delivery is canada post and they cannot change anything and are unhelpful when i contacted them
16 septembre 2026
Réponse de MedExpress Canada
Hi Nola,
Thank you for sharing your feedback. We’re glad to hear your first three deliveries arrived quickly, but we’re sorry the signature requirement and your most recent delivery experience with Canada Post have been frustrating.
We understand how inconvenient it can be when delivery preferences cannot be adjusted. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue working to improve the delivery experience.
— MedExpress
Réponse de MedExpress Canada
Hello Melissa,
Thank you for your kind feedback. We’re happy to hear that you had such a great experience with us.
We truly appreciate your support and look forward to continuing to provide you with a positive experience!
Warm regards,
The MedExpress Team
Navigating the website was…
Navigating the website was straightforward. Question and multiple choice answers were also good. Response was good and eta on product was great. So far good experience.
27 juillet 2026
Réponse de MedExpress Canada
Hello Marie,
Thank you for taking the time to share your experience! We’re pleased to hear that the website was easy to navigate and that the overall process felt simple and straightforward.
Making sure our patients feel informed and confident throughout their experience is very important to us. We truly appreciate your feedback and look forward to continuing to support you!
Warm regards,
The MedExpress Team
Received product within 2 weeks of…
Received product within 2 weeks of order. Can't wait to start my weight loss journey!
16 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Lorraine,
Thank you for sharing your experience with us. We’re pleased to hear that your order arrived safely and that you’re ready to get started.
If you have any questions or concerns about your order or delivery, please don’t hesitate to reach out. Our team is always happy to help and make sure you have the information and support you need.
We truly appreciate your trust in us and are grateful for the opportunity to support you as you begin your journey. Wishing you all the best as you get started!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Alena,
Thank you for your kind feedback! We’re so glad to hear that you had a fast and friendly experience with our team.
We truly appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service!
Warm regards,
The MedExpress Team
My shipment took longer than it should…
My shipment took longer than it should and the package and all the contents was warmer than room temperature this delivery. Based on the duration the package took to arrive and the route the package took on the tracking. The package temperature and contents would have been too warm for 24 hours before delivery. It might be best for me to order from the pharmacy here.
8 juillet 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your concerns regarding the delivery of your medication. We understand how important it is for medications to arrive safely and in a timely manner.
While we have limited control over the courier’s delivery process, our team always does our best to support our patients with any delivery related concerns. A member of our team has reached out to you through email to ensure your concerns are addressed. ☺️
We truly appreciate you sharing your experience and giving us the opportunity to support you. 💙
Warm regards,
The MedExpress Team
The clinical team is always helpful and…
The clinical team is always helpful and friendly. They take time to explain things to you which is awesome
28 juillet 2026
Réponse de MedExpress Canada
Hello Kimberly,
Thank you for sharing your experience. We’re so pleased to hear that our clinical team has been helpful and friendly, and that they’ve taken the time to clearly explain everything and ensure you feel confident throughout the process.
Providing supportive and attentive care is incredibly important to us, and we truly appreciate your kind words. We look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
My first experience was dreadful this…
My first experience was dreadful this experience was slightly better but in all honesty I won't reorder because the delivery service is quite unreliable and the worst customer service ever if only could pick up directly would I reconsider 🤷
15 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Deborah,
Thank you for sharing your experience. We’re very sorry to hear that both the delivery service and the support you received fell short of your expectations, especially after already having concerns with your first experience.
We’d genuinely appreciate the opportunity to better understand what happened and address your concerns. Unfortunately, we’re unable to locate your account with the information provided in your review.
If you’re willing, please reach out to our team directly so we can review your experience in more detail and ensure your feedback is properly addressed.
We truly value your feedback and would appreciate the opportunity to better understand your experience and address your concerns.
Warm regards,
The MedExpress Team
Great experience.
21 juillet 2026
Réponse de MedExpress Canada
Hello AnneMarie,
Thank you for taking the time to share your feedback! We’re so glad to hear that you’ve had a great experience with us.
We truly appreciate your support and look forward to continuing to provide you with a positive and seamless experience!
Warm regards,
The MedExpress Team
Very impressed with the care in the…
Very impressed with the care in the packaging compared to other companies . Also a huge advantage is being able to control dosage and when you order your next shipment . So far I much prefer Medexpress.
16 juillet 2026
Réponse de MedExpress Canada
Hello Lisa,
Thank you for taking the time to share your experience. We’re pleased to hear that you’ve been impressed with the care taken in packaging your order and that you appreciate the flexibility our service provides.
It’s wonderful to know that you’ve had such a positive experience with us so far. We truly appreciate your support and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
I have yet to receive my ordered…
I have yet to receive my ordered product. Please get back to me regarding this.
Cathie
7 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Cathie,
Thank you for bringing this to our attention. We’re sorry to hear that you have not yet received your order, and we completely understand how frustrating and concerning this must be.
We’d like the opportunity to look into this and help resolve the issue. Unfortunately, we’re unable to locate your account with the information provided here.
Please reach out to our team directly so we can review your order, investigate the delivery, and provide the assistance you need.
We truly appreciate your patience and look forward to helping get this resolved for you as soon as possible!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Lisa,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
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