To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
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I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
728 avis
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Réponse de MedExpress Canada
Hello Joanne,
Thank you for your feedback! We’re so glad to hear that you found the process efficient and had a positive experience with us.
We truly appreciate your support and look forward to continuing to provide you with a smooth and seamless experience!
Warm regards,
The MedExpress Team
I am very pleased with my experiences…
I am very pleased with my experiences with MedExpress so far. The process to qualify and order my medicine has been consistently easy, supportive, and positive. I like how this company proactively keeps track of me, and sends me reminder emails and encouragement to keep on going on my weight loss journey, but doesn't bombard me with too many emails or take up too much of my time. I looked at a lot of companies offering similar services, but am happy that I chose MedExpress to help me reach my weight loss and health goals. Way to go, MedExpress!
13 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Lynn,
Thank you for taking the time to share your experience. We’re so pleased to hear that you’ve felt supported throughout your journey and that the process has been easy and positive for you.
We’re also happy to hear that our reminders and check-ins have provided the right level of support along the way. It means a lot to have your trust, and we’re grateful to be part of your journey. We look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Very pleased with the online service…
Very pleased with the online service provided delivery service satisfied customer.
7 juillet 2026
Réponse de MedExpress Canada
Hello Tammy,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Very slow response
Very slow response. Had a problem with my pen and now will have missed two doses of .5 and suppose to start my next pen at 1mg next weekend. Still waiting for direction on what to do. Very frustrating
8 septembre 2026
Réponse de MedExpress Canada
We’re truly sorry to hear about the issue you experienced with your pen. We understand how concerning it is to be unsure about your next doses, and we sincerely appreciate your patience.
Please know that someone from our clinical team will be reaching out to you as soon as possible to make sure you receive the support and direction you need. We appreciate you sharing this with us and giving our team the opportunity to improve your experience.
Warm regards,
The MedExpress Team
The whole experience of getting…
The whole experience of getting medication online has been amazing. Highly recommended.
12 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello April,
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Very disappointed
Very disappointed. I ordered my monthly amount and I usually get the generic however it said that Ozempic was the same price as the generic. I have the screenshot of it instead they charged me $346. i’m trying to reach out but haven’t heard back.
13 juillet 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your feedback with us. We completely understand how important it is to have clear and transparent pricing, and we’re sorry for any confusion or frustration this may have caused.
We never want our pricing to feel unclear or leave you feeling unsure about what you were charged. We appreciate you bringing this to our attention, and a member of our team has already reached out to you directly to help review the situation and provide further assistance.
We’re committed to making sure you receive the support you need and appreciate the opportunity to address your concerns. ☺️💙
Warm regards,
The MedExpress Team
The company did very well
The company did very well. Unfortunately there was no attempt to deliver my prescription to my home so it sat outside of refrigeration at a pick up depot for over 24hrs. I’m not sure why this happened. The people at the convenience store pick up location had no interest in keeping pkgs cold even though the label is clearly marked.
12 juillet 2026
Réponse de MedExpress Canada
Hello Laurie,
Thank you for sharing your experience with us. We’re pleased to hear that we met your expectations overall, though we’re sorry to learn about the delivery issues with your order.
We completely understand your frustration and would appreciate the opportunity to look into this further to ensure you receive the assistance you need and that your concerns are fully addressed.
A member of our team has reached out to assist you. We appreciate your patience and look forward to supporting you and working toward a resolution.
Warm regards,
The MedExpress Team
The online experience was good
The online experience was good. I found it a bit confusing trying to follow the timeliness at first but did figure it out. Still waiting for my package. The tracking website has not been updated for 2 days which concerns me. We'll see.
8 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Cathy,
Thank you for sharing your feedback. We’re pleased to hear that your overall online experience was positive, though we’re sorry that parts of the process were initially unclear and that you’re still waiting for your order.
We completely understand how concerning it can be when tracking hasn’t updated for a few days, and we’d be happy to look into this for you.
Unfortunately, we’re unable to locate your account with the information provided. Please reach out to our team directly so we can review your delivery and provide the support you need.
We truly appreciate your patience and feedback, and we’re grateful for the opportunity to continue supporting you throughout your journey!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you hadn’t received your package and understand how frustrating it can be when you’re waiting on an order.
We’re glad that a member of our team has already been in contact with you to assist with your order and help address the situation. We truly appreciate your patience and the opportunity to make things right, and we’re always here to support you whenever you need us. 💙
Warm regards,
The MedExpress Team
Great customer service and efficiency
Very good customer service actually on the phone or even online. Very prompt and informative. This is my second time getting a prescription with them
7 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello,
Thank you for your feedback! We’re so pleased to hear that you’ve had a positive experience with our team and felt supported.
We truly appreciate you choosing us and taking the time to share your experience. We look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Was getting my deliveries from…
Was getting my deliveries from Purolator, this time is Canada Post. But I was told my order is supposed to stay refrigerated. So which one is it?
10 septembre 2026
Réponse de MedExpress Canada
Hello Alanna,
We’re sorry for the confusion regarding the change in delivery carrier and understand your concern about keeping your medication refrigerated.
Delivery carriers may vary depending on the shipment and location. Regardless of the carrier used, we take appropriate shipping requirements for temperature-sensitive medications seriously. We would appreciate the opportunity to review your specific order and provide guidance based on your medication and delivery details.
Please contact our Customer Care team with the email address associated with your account so we can assist you further.
— MedExpress
It my second order from them its easy…
It my second order from them its easy it's safe and delivered fast no complaints...
22 juillet 2026
Réponse de MedExpress Canada
Hello Dean,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Delivery has become a problem and now…
Delivery has become a problem and now not responding to my messages has become another one I would like my money back ASAP very disappointed
2 juillet 2026
Réponse de MedExpress Canada
Hello Denise,
We’re sorry to hear about the delivery issues and the difficulty you’ve experienced receiving a response from our team. We understand how frustrating this must be, especially regarding your request for a refund.
We would appreciate the opportunity to review your order and assist with resolving your concerns. Please contact our Customer Care team with the email address associated with your MedExpress account so we can look into the delivery status and available next steps.
— MedExpress
Réponse de MedExpress Canada
Hello Brenna,
Thank you for sharing your feedback. We’re so pleased to hear you’re loving your experience so far.
Our goal is to make the process as simple, seamless, and convenient as possible.
We truly appreciate you choosing us and look forward to continuing to support you along the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve been waiting a week for your order. This is not the experience we want for you, and we completely understand your frustration.
While delays during transit can sometimes be outside of our direct control, please know that we’re committed to supporting you in any way we can. We’ve already reached out to you directly by email to gather some further details and personally see this through to a resolution. ☺️
Thank you again for sharing your experience and giving us the opportunity to support you.
Warm regards,
The MedExpress Team
Everything arrived quickly
Everything arrived quickly. Package was discreet and had adequate instructions for a first time user. Everything was included in the package so there was nothing extra I needed to do.
4 août 2026
Réponse de MedExpress Canada
Hello Carmen,
Thank you for taking the time to share your feedback. We’re delighted to hear that your order arrived quickly and that you appreciated the discreet packaging and clear instructions, especially as a first-time user.
We’re also glad to know that everything you needed was included in your package, making the process as simple and seamless as possible.
We truly appreciate you sharing your experience and look forward to continuing to provide convenient, thoughtful support every step of the way!
Warm regards,
The MedExpress Team
Excellent simplified service and…
Excellent simplified service and delivery
4 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Joanne,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery straightforward.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Service was quick and easy
Service was quick and easy, just had to fill out a form and send money, which was refundable if the prescription wasn't approved.
1 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Kate,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Easy to navigate site and very…
Easy to navigate site and very accommodating. Very fast service as well.
29 juillet 2026
Réponse de MedExpress Canada
Hello Jul,
Thank you so much for your feedback! We’re happy to hear that you found the website easy to use and that everything was handled quickly and smoothly.
We really appreciate you taking the time to share your experience, and we look forward to continuing to support you!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Laura,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
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