To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
728 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Send a notification when the item is…
Send a notification when the item is being delivered it should be left at the door if no one is home. I was at work and now I have to go to the post office the after. Thank you and have a nice day, Sylvie Dube
22 septembre 2026
Réponse de MedExpress Canada
Hi Sylvie,
Thank you for sharing your feedback. We’re sorry for the inconvenience caused by having to pick up your package from the post office after the delivery attempt.
We understand how helpful delivery notifications and convenient drop-off options can be, especially when you’re unable to be home. Delivery requirements and whether a package can be left unattended are determined by the carrier and the shipment’s requirements, but we appreciate you taking the time to share your experience.
We’ll be sure to pass your feedback along for consideration. We hope your future deliveries are more convenient.
— MedExpress
All instructions for applying and using…
All instructions for applying and using are clear and easy to follow. Approval was prompt. Delivery was within a week.
16 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Everyone has been great a little…
Everyone has been great a little problem with my reordering but that’s been alll.
17 septembre 2026
Réponse de MedExpress Canada
Hi Angela,
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with our team, and we’re very sorry you encountered a problem with reordering.
If you still need assistance, please reach out to our customer care team so we can look into your order and help resolve the issue. We truly appreciate you bringing this to our attention so we can review what happened.
Thank you for taking the time to leave a review. We look forward to continuing to support you!
Warm regards,
The MedExpress Team
Just got my package
Just got my package. It was a speedy delivery and they sent me emails letting me know where my package was.
22 septembre 2026
Réponse de MedExpress Canada
Hello Coleen,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Well I’m only on week 2
Well I’m only on week 2, but I think it’s working out good so far.
15 septembre 2026
Réponse de MedExpress Canada
Hi John,
Thank you for sharing your experience. We’re pleased to hear that things are going well for you so far.
We truly appreciate you taking the time to leave a review. If any questions come up along the way, our clinical and customer care teams are always happy to help!
Warm regards,
The MedExpress Team
Fast
Fast, reliable and walked me through every step of the process. Would highly recommend 👌
15 septembre 2026
Réponse de MedExpress Canada
Hi Sarah,
Thank you for your kind feedback. We’re so glad to hear that you found the process fast and reliable and that our team guided you through each step.
Making sure you have clear information and know what to expect is an important part of the care we strive to provide. Your recommendation means a great deal to us.
We truly appreciate you taking the time to share your experience!
Warm regards,
The MedExpress Team
This was a positive experience in terms…
This was a positive experience in terms of the assessment and easy to follow processes.
I cancelled my membership after only one shipment because I’ve changed my mind about trying this medication at this time.
17 septembre 2026
Réponse de MedExpress Canada
Hello Jen,
Thank you for sharing your experience. We’re pleased to hear that you found the assessment and process clear and easy to follow.
We understand that deciding whether to start a medication is personal, and we respect your decision at this time.
If you have any questions in the future, whether they’re clinical or related to customer care, our team is here to support you should you decide to revisit your options!
Warm regards,
The MedExpress Team
Great experience
Ordering is easy. Delivery is fast. Customer service is excellent. Prices lower than many other services.
17 septembre 2026
Réponse de MedExpress Canada
Hello Christine,
Thank you for sharing your feedback. We’re happy to hear that ordering was easy, your delivery arrived promptly, and our team provided an excellent experience at a price you found affordable.
We truly appreciate you taking the time to leave a review and look forward to supporting you throughout your journey!
Warm regards,
The MedExpress Team
I would never thought that it is that…
I would never thought that it is that easy. Very professional caring all of your needs
22 septembre 2026
Réponse de MedExpress Canada
Hello Jocelyne,
Thank you for your feedback. We’re so pleased to hear that the process felt easier than you expected and that you felt cared for by our team.
Making things simple and ensuring you have the information you need are important parts of the care we strive to provide. It means a great deal to know that this came through in your experience.
We truly appreciate you taking the time to share your review and look forward to supporting you throughout your journey!
Warm regards,
The MedExpress Team
Easy to start
Easy to start, I no longer am plagued by good noise. Weight loss is gradual but steady.
17 septembre 2026
Réponse de MedExpress Canada
Hello Lillian,
Thank you for sharing your experience with us. We’re pleased to hear that getting started was straightforward and that you’re seeing steady progress.
We truly appreciate you taking the time to leave a review. If you have any questions or need support along the way, our team is always here to help!
Warm regards,
The MedExpress Team
Very pleased with results thus far
Very pleased with results thus far. Finding more energy for longer walks and even stairs are easier
24 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Shane,
Thank you for sharing your experience with us. We’re pleased to hear that you’re seeing benefits and feeling more energetic. It means a lot to know that your experience with us has been a positive one.
If you have any questions or need anything along the way, our team is always here to help. We’re grateful to be part of your journey and look forward to supporting you along the way!
Warm regards,
The MedExpress Team
Delivery
I’m not sure why the delivery of medication that needs refrigeration is delivered by Canada post. The medication was taken to a postal outlet and not available for pick up til the following day. This leaves the medication unrefridgerated for a period of time.
21 septembre 2026
Réponse de MedExpress Canada
Hi Diane,
Thank you for sharing your feedback. We understand your concern about your medication being held at a Canada Post outlet and the time it may have spent outside refrigeration before you were able to pick it up. We recognize how important proper handling and storage are for medications that require refrigeration.
We’d appreciate the opportunity to review your shipment and the circumstances surrounding the delivery. Please contact our Customer Care team with the email address associated with your MedExpress account so we can look into this further and assist you directly.
— MedExpress
Réponse de MedExpress Canada
Hello Susan,
Thank you for your review. We’re pleased to hear that our team was informative and helpful, and that you found the process quick and easy.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
When I picked it up at the post office…
When I picked it up at the post office they didn’t have it in the fridge , even though it was clearly marked keep refrigerated
21 septembre 2026
Réponse de MedExpress Canada
Hi Shannon,
Thank you for sharing your experience. We’re sorry to hear about your concern regarding the handling of your medication while it was being held at the post office. We understand how concerning it can be to see that a medication marked “Keep Refrigerated” was not stored as expected.
We’d appreciate the opportunity to review the shipment details and determine the appropriate next steps. Please contact our Customer Care team with the email address associated with your MedExpress account so we can look into this further and assist you directly.
— MedExpress
Easy reordering
Easy reordering, product ships directly to my door. They even remind you to reorder. Cost point is good too.
14 septembre 2026
Réponse de MedExpress Canada
Hello Darla,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve found the reordering process straightforward and appreciate the convenience of home delivery, reorder reminders, and our pricing.
We truly value the opportunity to support you and look forward to continuing to provide a reliable, convenient experience!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Debbie,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Carole,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Easy process
Easy process, less stressful then I had seen when researching suppliers. Will keep my prescriptions with them.
15 septembre 2026
Réponse de MedExpress Canada
Hello Amanda,
Thank you for sharing your experience. We’re so pleased to hear that you found the process simple and stress-free, and that you felt supported throughout the experience.
We truly appreciate your trust in us and are grateful to continue supporting you. We look forward to providing you with the same smooth and reliable experience moving forward!
Warm regards,
The MedExpress Team
Weightloss at a snails pace.
I like that I dont have to go to the doctors office and feel like I'm being interrogated. In 3 months and spending well over $260 each month, my weight has not shifted much at all.(consult would be helpful for this set back) The process is smooth except for the hit and miss delivery service. The last delivery was in the courriers system for a full week before I recieved it. No response from MedExpress about the validity of heated over and over and shipped to Barrie then back to Mississauga, then out to me mid week the next week.
I do wish I could speak to a doctor once in a while to clear up questions and feel more connected.
14 septembre 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your experience with us. We completely understand your concern about not seeing the results you were hoping for so far, and we appreciate you bringing this to our attention.
Our team has already raised your concerns to ensure a licensed clinician reaches out to you as soon as possible to discuss your progress and answer any questions you may have. We’re also looking into the delivery delays you experienced to better understand what happened with your recent shipment.
Thank you again for your patience and for sharing this feedback with us. We’re committed to making sure you feel supported throughout your journey.
Warm regards,
The MedExpress Team
Med express was a great experience lots…
Med express was a great experience lots of information, simple online application, once I submitted my photos and info they were quick to reply and then my meds were shipped quickly and safely I highly recommend.
16 septembre 2026
Réponse de MedExpress Canada
Hello,
Thank you for sharing your experience. We’re so pleased to hear that you found the process simple and informative, and that your order arrived quickly and safely.
We truly appreciate your recommendation and the trust you’ve placed in us. We look forward to continuing to provide you with a smooth and supportive experience throughout your journey!
Warm regards,
The MedExpress Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.