To be honest I've only been on for 4days so not much to say other than - everything arrived quickly and was secured and packaged properly. I've received several emails with instructions and guidanc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I received my first package via UPS,, directly to my home,, packed with cold pacs,, well sealed. The 2nd package was sent via post. Unfortunately I wasn’t notified until after the post office closed... Voir plus
So far, I've had a good experience with things being prescribed quickly and delivered quickly. However, this time I stepped up my dose to 1.5mg, and I was sent a 4mg pen and a 2mg pen with no further... Voir plus
Good information and great response time on replies - only my first week but so far I’m happy either way service and product that was ordered. delivery time was scheduled and ordered delivered on time... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Écrit par l'entreprise
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Coordonnées de contact
1 University Ave 3rd floor, M5J 1T1, Toronto, Canada
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,3
Excellent
729 avis
Demande des avis aux clients
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Réponse de MedExpress Canada
Hello Jacky,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
I just really appreciate having the…
I just really appreciate having the support and how my team checks in on me to make sure the information I gave was accurate. It makes me feel safe. And they are there to answer all my questions.
2 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hello Colleen,
Thank you for your kind feedback. We’re so glad to hear you feel supported by our team.
Providing reassurance, checking in, and making sure you have the information you need is an important part of the care we strive to provide.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
Such an amazing experience
Such an amazing experience! Easy to do, easy to receive and all around great experience. Keep up the great work:)
16 mai 2026
Réponse de MedExpress Canada
Hello Tracey,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
I haven't received anything I ordered
1 septembre 2026
Avis spontané
Réponse de MedExpress Canada
Hi Max,
We’re sorry to hear that you haven’t received your order and understand how frustrating this experience must be. We’d like the opportunity to look into the delivery status and help resolve this for you.
Please reach out to our Customer Care team with the email address associated with your account so we can review your order and assist you further.
— MedExpress
The MedExpress team is very responsive…
The MedExpress team is very responsive and helpful. The ordering process was simple and straightforward, and the delivery was quick.
4 mai 2026
Réponse de MedExpress Canada
Hello Parisa,
Thank you for your feedback. We’re delighted to hear you had a positive experience, received your delivery promptly, and felt supported throughout.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
It was very difficult to reach someone…
EDIT: After submitting the review, I received a response back from MedExpress that was prompt. I hope going forward I will not have issues contacting an agent if needed when ordering, and I appreciate the follow up.
It was very difficult to reach someone when I had an issue with ordering my next dose. Trying to reach support put me in an almost endless loop with an AI chat bot that wasn't answering my question. Finally when I was able to find a phone number to reach customer support, the agent who answered was very distracted, and there was a baby crying in the background. Very unprofessional.
28 juillet 2026
Réponse de MedExpress Canada
Thank you for taking the time to share your experience with us. We’re truly sorry that we fell short of the level of care and support we strive to provide.
A member of our team has reached out to you directly so we can work toward making things right. We genuinely value your business and appreciate you sharing your feedback with us. Your experience helps us identify areas where we can do better and provide a better experience for our customers.
Thank you again for bringing this to our attention, and please know that we’re committed to improving your experience and providing the level of care you deserve moving forward.ing your experience moving forward.
Everything was done in super timely…
Everything was done in super timely manner and all my questions were answered fast. Thank you!
27 août 2026
Avis spontané
Réponse de MedExpress Canada
Hello Marzena,
Thank you for your feedback. We’re pleased to hear that everything was handled promptly and that our team was able to answer your questions and provide the support you needed.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
I am so upset with your company you…
I am so upset with your company you took my money from my credit card and then told me to send you a picture of me and my Id I have sent this to you three times and I have heard nothing back from you I think you have scammed me and if I don’t hear back from you I will have to report your company Joanne Reynolds
18 août 2026
Avis spontané
Réponse de MedExpress Canada
Thank you so much for taking the time to share your experience with us. I’m truly sorry for the frustration and concern this has caused, especially with the difficulty submitting your verification photos.
Just to clarify, once checkout is completed and your card details are entered, your order is automatically processed and payment is taken. Photo verification is a separate step required before we can fulfill your order. However, if you no longer wish to continue at any point, we completely understand and are happy to arrange a refund instead.
Someone from our team has reached out to you directly to make sure you’re taken care of. We appreciate your patience and the opportunity to improve your experience. 💙☺️
Everything is going great with the…
Everything is going great with the Ozempic and the company. I’m working with has been very helpful and everything’s coming in on time. Thank you.
5 août 2026
Réponse de MedExpress Canada
Hello Richard,
Thank you for taking the time to share your feedback. We’re pleased to hear you had a positive experience with us and are happy with your treatment.
Our goal is to make every step of the process, from ordering to delivery, as smooth and seamless as possible.
We truly appreciate your feedback and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
The company has been helpful and…
The company has been helpful and addresses any thing I have brought forward
4 août 2026
Réponse de MedExpress Canada
Hello Stella,
Thank you for your feedback. We’re glad to hear our team has been responsive and supportive throughout your experience.
Ensuring our patients feel supported and confident is always our goal. We truly appreciate you taking the time to share your experience and look forward to continuing to support you!
Warm regards,
The MedExpress Team
Started already!
I received a very fast response to my initial consult and had my medication within a few days! The instructions and information are very clear and easy to follow and I am excited to be started on my weight loss journey.
23 août 2026
Avis spontané
Réponse de MedExpress Canada
Hello,
Thank you for sharing your experience. We’re pleased to hear you felt supported and found the instructions clear.
Ensuring our patients feel confident and supported is always our goal.
We truly appreciate your feedback and look forward to supporting you along the way!
Warm regards,
The MedExpress Team
Réponse de MedExpress Canada
Hello Julie,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
My delivery was NOT cold as it should have been
I find it VERY difficult to get in touch with your company. When my Zepbound was delivered, the cold packaging was NOT cold at all, it was totally room temp so I’m not sure if it’s ok to use. I immediately put it in my fridge but I don’t know if it’s ok to use or not??
Also, I saw an email that says if I refer someone, I don’t have to pay a program fee…. What is this “program fee”???? Please explain the details and respond asap.
Thank-you
27 août 2026
Avis spontané
Réponse de MedExpress Canada
Hello Suzanne,
Thank you for bringing these concerns to our attention. We completely understand how important it is to receive clear and timely information regarding your treatment and program.
A member of our team has followed up via email to address your treatment delivery concerns, clarify the program fee, and assist with any additional questions.
We apologize for any inconvenience caused and truly appreciate your patience and the opportunity to assist you.
Warm regards,
The MedExpress Team
So far everything has been great
So far everything has been great. Delivery was quick and easy. I get emails that are very helpful along the journey. For example, how to use, what to expect etc. just hope the pricing stays reasonable, time will tell on that.
26 août 2026
Avis spontané
Réponse de MedExpress Canada
Hello Jeff,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us and found the delivery prompt.
Our goal is to ensure that every step of the process, from ordering through delivery, is smooth, efficient, and hassle-free.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you every step of the way!
Warm regards,
The MedExpress Team
Very reliable provider
Very reliable provider. My only concern is that the meds arrive room temperature. They’ve added more small frozen packs but they don’t last in overnight shipments.
4 août 2026
Réponse de MedExpress Canada
Hello Carolyn,
Thank you for sharing your experience. We’re pleased to hear that you’ve found our service reliable, but we’re sorry that the temperature of your medication upon arrival has been a concern.
We understand why receiving your medication at room temperature, especially with thawed ice packs, could be worrying. We appreciate you bringing this to our attention and will share your feedback with the appropriate team.
If you ever have concerns about a delivery, please don’t hesitate to reach out. We want you to feel confident in your treatment, and our team is always here to provide the guidance and support you need!
Warm regards,
The MedExpress Team
Promt delivery and great follow up
30 août 2026
Avis spontané
Réponse de MedExpress Canada
Thanks so much for sharing your experience! Getting your order to you quickly and making sure you feel supported every step of the way is always our top priority.😁
We’re so glad to have you with us at MedExpress and look forward to continuing to provide you with a great experience. 💙
Warm regards,
The MedExpress Team
Great
No issues whatsoever so far after 3 deliveries.
I do have a slight concern that it takes four days to reach me and may have gotten too warm as the ice packs are room temperature.
27 juillet 2026
Réponse de MedExpress Canada
Thank you for your feedback and for your continued trust over your last three deliveries! ☺️ We are so sorry for any concern caused by the transit time of your orders. Please be assured that it is completely normal for ice packs to no longer feel cold by the time a package arrives, and this does not indicate that the medication was compromised.
Additionally, couriers may sometimes redirect packages to local pick-up stations if an initial delivery attempt is unsuccessful. In the rare occurrence that time in transit were to affect the medication, there would typically be visible signs such as discoloration, cloudiness or floating particles.
If you'd like us to take a look for full peace of mind or discuss available delivery options, please feel free to reach out to us at care.ca@medexpress.co. We’re here to support you! 💙
Warm regards,
The MedExpress Team
Convenient and fast service.
MedExpress provided very convenient and not complicated process and a very fast delivery. 5/5
26 août 2026
Avis spontané
Réponse de MedExpress Canada
Thank you so much for your wonderful review. We're thrilled we could get your order delivered quickly and conveniently. Knowing you had such a seamless experience means everything to us.
Thank you so much for choosing MedExpress and taking the time to leave such kind feedback. We can't wait to serve you again! 😁💙
Warm regards,
The MedExpress Team
I have not received my last 2 receipts
I have not received my last 2 receipts. Can they be sent to me.
13 juillet 2026
Réponse de MedExpress Canada
We appreciate you highlighting this for us so we can make things right! A member of our pharmacy's team will reach out directly through email to assist you and ensure you get all the documentation you need. 😁
Thank you for your patience and for helping us improve your experience. 💙
Warm regards,
The MedExpress Team
Good stuff!
As I've described in earlier reviews, I continue to be impressed with the support and follow-up from the MedExpress team. As much as I am benefiting from the product (yay), the whole experience makes it even better.
Thanks.
29 août 2026
Avis spontané
Réponse de MedExpress Canada
Thank you so much for the continued support and for taking the time to leave another wonderful review! 🥰
Hearing that both the product and our support is making such a positive difference in your experience truly brightens our day. We are so glad to have you with us on this journey. Cheers to your ongoing success!💙
Warm regards,
The MedExpress Team
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