Maev Avis 444

Five stars for Maev! I’ve been a customer for over four years now. Yes, it’s a bit of an investment, but the quality of the raw food is unmatched and my dog is thriving. Their customer service is also fantastic, they recently helped me resolve a tricky account issue with zero hassle. It’s rare to find a company that matches great products with great support. Highly recommend!

I recently purchased a bag of Maev for my dog. He's a picky eater, but Maev advertised a risk free purchase and boasted about winning over picky dogs. The smallest amount I could buy was over $100. I was super excited to receive it and followed all instructions to try and incorporate the food into my dog's diet. No matter what I tried, he would not come close to it. Anything it touched, he treated as contaminated.

It happens, some dogs will just not like the food. That said, when I contacted Maev to ask for a refund (based on their risk free purchase advertisement), I was repeatedly denied.

My dog didn't like the food. Whatever. I can't blame Maev for that, but the at the very least I expect them to respect their risk free purchase advertisement.

I'm totally disappointed. If your dog is at all a picky eater, don't bother. It's just not worth the risk.

Great customer service dept. but the website needs a lot of work. It’s not intuitive or user friendly.

Jamie was very professional and helped me with my issues

I gave a tiny amount - even under what was recommended for two of my three dogs and $1600 later, with wicked horrible bloody diarrhea for days, a VET ER visit, a trip to my vet on top of that, loads of meds, fluid injections, and two precious pups VERY sick, I threw the bag away. This was from two applications of food. I have still had no response from MAEV after two emails and read other consumers had dogs become sick like this - MAEV shows no response nor do they care. Apparently from what I am reading the quality of the MAEV food has gone down dramatically from their original method of prep. They don't respond to consumers so I assume they don't care ... BAD BAD BAD company to take a risk with your pets.

Thank you, James
For helping me with my order and for being so kind with your time to help.

I don’t recommend this product to no one! Very poor quality, the coast is 5-10 times more expensive than coast of a product, it’s definitely a scam. So I have 4 dogs, 2 huskies, 1 Labrador and 1 German shaper , they are all with different appetite and preferences, so they are all refused even a smell of a food. All went to waist! 170$ of a waist!
So customer service rudely refused any help, promised a follow up and completely ignored it. Well, it’s ok, I will take it. But it’s a very very bad business model.

Ordered this food and was very late on getting delivered. Once it was here it was in poor unusable shape. I even tried to feed it to my two pups and they weren’t having it. They picked around in it but after four days of trying, I had to put them back on their regular food. The constant back and forth for more than a month in email got me no where. I plan to work with my CC company simply because Maev requested so much from me. To try feeding my pups in different ways and requesting pics of the rotten food in hopes to settle our dispute but after complying to all THEIR requests, I’m out nearly $200 of food my pups won’t touch. Please do not order from this company. They are not supported locals in customer service. You’ll email and converse with people in other countries! That says enough. And no matter how much you complain, they will only ignore you after you’ve proved their product a big hot mess.

This company does not stand behind their service and could care less about your dog. Our food showed up late and thawed. We received 30lbs of foul smelling, blood-filled bags. We called for a refund because this happened twice. They said “we don’t give refunds” unless you happen to understand you have to pay EXTRA for insurance. My dog would have gone 8 days without food. “Feed him a bland diet …” they said. Seriously?? I already had to change his food so he can eat. If you want to play games with your pets food and digestive stability, by all means sign up for this. The service is horrible.

Quick response and request was initiated

Customer service was amazing , prompt, same day response. Sadly I had to send my dog over the rainbow bridge , after my order had processed . Maev was more than accommodating to me. When a new member of the pack joins , I will 100% be back

I ordered a order from Maev and my two pups loved the food, perfect and they totally enjoyed. The food was bought for them as it is as best I could find, One dog 7 and the other 5. Best food.

Our 12 1/2 year old GSP loves this food and treats. When shipments arrive she is right there, practically opening the box with me. Food is expensive but well worth it. Customer Service is great and rewards are great! I kept forgetting to redeem them and finally did today, $55 off this next purchase! Win Win!

I had a problem with my supplements ans they got back to me so soon and fixed the problem so well.

Great. Got my issue resolved quickly. Aj was attentive and polite.

Shipment arrived very late. Packing was excellent! All products fine. Thank you.

Love, love love Maev! Maev has the highest quality products and phenomenal customer service. Highly recommend.

Always quick to respond and very helpful.

I was using maev for a while with no issues but as my dog got older she started to not like the food so i canceled the subscription on August 16th at 7:30pm per the email i received. I decided i was going to order a few bags outside of a subscription to make travel easier since we were transitioning her still off the maev and we didn't want any upset tummies while road tripping. I never remade a subscription but somehow I had one still because I got an email today that they were packaging my next order which is strange cause i haven't used maev since September when i made individual orders. I called and told them that I canceled my subscription and that i wanted them to refund the money since it hadn't even shipped yet and I was told that they couldn't do that and that this would be the last shipment i received and to just donate the food since my dog will no longer eat it... They told me to donate $222 worth of food to a shelter when shelters don't take raw food or to just give it to a friend as if you can just change a dogs diet with no repercussions. I think its really sad that you run your business this way and that you don't actually care about the pet or the pet owner.

Ordered a subscription for dogfood thru a rewards offer from the company Rev U. Rev U claims Maev denied crediting my account for completing the offer even though I made the correct purchase. I will be cancelling my subscription and never using this site again