Order was cancelled due to "warehouse issues" - wasn't offered the opportunity to have my order automatically reinstated once issue was fixed; or just to wait until the issue was resolved. Thought clo... Voir plus
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Lisez les avis des autres
I stumbled across Melting Pleasures on Instagram, and after having a look through their impressive website, I decided to place an order. I am so glad that I did! The product was of very good quality (... Voir plus
Super quick delivery and dispatched same day I ordered. Had to return something as it was too big - simple returns process and very friendly/ responsive with handling it. No problems with refund. Won'... Voir plus
Bullet didn’t work, I never said I wanted to return it, if you wanted to make it right you could have offered a partial refund, tbh I wouldn't have bought it if I'd have known it was battery powered,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Online sex store with the goal to make your sex life so hot you'll be melting Browse our sex toys from Bondage, Anal, Clit and so much more With free delivery on order over £40 and discreet packaging with all orders, you have no excuse not to buy!
Coordonnées de contact
Royaume-Uni
- meltingpleasures.co.uk
3,2
Moyen
45 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order cancelled due to "warehouse issues"
Order was cancelled due to "warehouse issues" - wasn't offered the opportunity to have my order automatically reinstated once issue was fixed; or just to wait until the issue was resolved. Thought closing the website was an odd response to the warehouse problem, instead of just marking things out of stock or coming soon. Refund took forever to arrive. I don't have the patience to manually redo my entire order whenever the website does reopen, so I ordered elsewhere, with much faff. Was looking forward to supporting this company, but a bit put off now.
17 septembre 2026
The delivery was punctual
The delivery was punctual, and the service provided was excellent.
11 janvier 2026
Avis spontané
Very impressed with whole process
Never used company before tok a chance. Ordered Friday afternoon and received Saturday morning.Outstanding. Was everything I wanted very impressed.Will use again.
20 juin 2025
Always a fan buying from this company
Always a fan buying from this company, my go to when it comes to experimenting with new products
22 mai 2025
Avis spontané
thank you everything was fine
21 octobre 2024
Excellent products and service
Firstly, the site offers a lot of choice. The delivery was smooth and I was informed of the status at all times. The products are excellent!
7 juillet 2024
Bullet didn’t work
Bullet didn’t work, I never said I wanted to return it, if you wanted to make it right you could have offered a partial refund, tbh I wouldn't have bought it if I'd have known it was battery powered, isn't everything rechargeable these days?
27 juin 2024
Réponse de Melting Pleasures
UPDATE 11TH AUGUST 2024
Hello,
We have contacted you to resolve this and replace the item.
We sent over instructions with free postage to get the item replaced with instructions to follow on 21st July.
We have still not received the item back but will wait for you to action so we can resolve this for you :)
If you need further support please do not hesitate to reach out to us at hello@meltingpleasures.co.uk
Kind regards,
MP
________
REPLY ON 4TH JULY 2024
Hello,
I am so sorry to hear the bullet you received is not working. Can I please ask if you have reached out to us before to get this rectified for you?
If not don't worry, one of the team will be reaching out to get you a replacement bullet or a full refund.
Again sorry about this experience and we hope to rectify this as soon as possible to make your experience shopping with Melting Pleasure a positive one :)
Kind regards,
MP
Gave a good description of the product
15 mars 2024
Not recieved order.
24 février 2024
Réponse de Melting Pleasures
Response 06/03/2024
Hello,
I am sorry to hear you have not received your parcel. Unfortunately, this is the first time it has been brought to our attention. If you have contacted us I do apology we have not received your communication.
From the tracking number it looks like it has been delivered, however, we will contact you directly to try and get this resolved for you asap.
Again sorry for this inconvenience and hopefully we can return your lost parcel to you.
MP Team
Réponse de Melting Pleasures
So glad you hear you have had a great experience shopping with us. Hope to see you order again from us soon :)
If you need any support in the future please don't hesitate to contact us at hello@meltingpleasures.co.uk
MP Team
Very happy customer
Item is of great quality and packaging. After a mix up with the delivery company, received great customer service and help getting a new item sent out which arrived super quick. All in all very happy and would shop with them again.
3 février 2024
Réponse de Melting Pleasures
20/02/2024 Update:
SJ has reached out to us and we resolved that this was a fault of Evri and not Melting Pleasures and a replacement product order has been received by SJ.
Thank you, SJ for reaching out to let us know and for giving us the chance to rectify the issue for you. Hope this has restored your faith in shopping with us and we have created a loyal customer in the future.
Thank you
Melting Pleasures Team
_____________________________________________
Response on 15/02/2024
Hi SJ,
Thank you for taking the time to reach out to us. We did send out an email this afternoon in reply to your email. Can you please check your spam or junk folder?
In the email, you stated you contacted Evri, and they claimed the parcel was returned to us. However, when we raised the claim with Evri they stated the parcel had been delivered and there was photo evidence.
As a business, we have fulfilled your order on our side. The issue is with Evri.
Please check your email as we sent a link for you to contact Evri again. Unfortunately, until Evri has acknowledged responsibility for the parcel and is happy to cover the cost on their claim insurance, we cannot send out a replacement one.
We are more than happy to help get make your claim with Evri, as once approved we are more than happy to refund or replace your order.
Thank you,
MP Team
Réponse de Melting Pleasures
Update 25/02/2024
The customer has not reached out so we still do not know why this review was left or what was wrong with the order. As a result, we are unable to rectify the issue.
Please still do reach out to us and we are more than happy to help rectify the issue for you.
Thank you,
Melting Pleasures Team
__________________________________________________________________
Response 05/02/2024
Hello,
Thank you for your review, and so sorry to hear that your experience reflects a review of 1 star.
This is the first time we are aware of your bad experience. Please do reach out to us at hello@meltingpleasures.co.uk letting us know what was wrong with your order or experience and we will definitely investigate and try and rectify any issues.
As a new small business, we really do appreciate all the feedback we receive as we strive to offer the best service on the market.
Again thank you for taking the time to leave a review and sorry it wasn't the experience you was expected.
Melting Pleasures Team
Excellent product
4 janvier 2024
Réponse de Melting Pleasures
Thank you for taking the time to leave us a review. So glad you found your products to be Excellent and hope you're enjoying them.
If you need any support in the future please do not hesitate to reach out to us.
Thank you,
MP
Great experience
Quick delivery, no issues and the recipient loved the present! Thanks
26 novembre 2023
Réponse de Melting Pleasures
Thank you so much for sharing your shopping experience with us. So glad your recipient loved the present :)
If you need any support in the future please do not hesitate to reach out to us.
Thank you,
Melting Pleasures Team
Great ordering time
Great ordering tine came here very quickly, looks very good the packaging in person
1 décembre 2023
Réponse de Melting Pleasures
Thank you so much for your review. Glad you had a positive experience shopping with Melting Pleasures. If you need anything from us please do not hesitate to reach out and contact us.
Thank you again.
MP Team
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