Merry People Avis 

298
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bit of a strange one. Absolutely loved the boots. Fantastic quality and style. Sadly, and no fault of the product, I couldn't make them work. Very responsive customer services. Suggested s... Voir plus

Noté 2 sur 5 étoiles

A mediocre boot for a premium cost! I wouldn’t be purchasing these boots again, although they have a 1 year warranty and are quickly replaced I’m currently on my 5th pair in the last 6 months! Fo... Voir plus

Noté 5 sur 5 étoiles

My Bobbi boots developed a small split between the sole and upper and Merry People customer service were awesome. They arranged to issue a replacement pair of boots within 24 hours, took details of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Merry People boots are my absolute favourites ! They are so comfy and practical and warm and they look great. I wear them on my dog walks down the beach after the rain and long walks through the bu... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

Founded in 2014, Merry People is a gumboot and rainwear brand. At Merry People we think about gumboots a little differently, bringing modern design and versatility to the classic waterproof boot. We believe the gumboot is the most practical everyday footwear item you can have! With an extensive colourful range spanning across ankle, mid-calf and tall boots, our wellies are designed to inspire merriment and happiness in those who wear them.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

298 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,2

Tous les avis

(298)

105 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I love these boots so much

I love these boots so much. I want to get them in lots of different colours.

12 décembre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for the glowing review Vicky! The more the merrier we say ;)

Noté 5 sur 5 étoiles

Excellent brand service and quality of…

Excellent brand service and quality of product I wouldn’t buy anything else now after 7 pairs and already searching next colour and I walk 35 plus miles per week

19 décembre 2025
Avis spontané
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Réponse de Merry People

Seven pairs.... that’s incredible!
Thanks so much for your continued support, and we’re so happy the boots are keeping up with all those miles. Happy hunting for the next colour!

Noté 5 sur 5 étoiles

We're having so much fun in our clogs

We're having so much fun in our clogs! Wear them everywhere; the darling husband is beyond delighted with his! Mine are the perfect colour; another happy addition to the wardrobe. Thank you so much!!!

17 décembre 2025
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Réponse de Merry People

This is such a joy to read, thank you for sharing!
We’re so glad you’re both loving your clogs (especially the darling husband 😉) and that they’ve found a 'merry' place in your wardrobe. Enjoy :)

Noté 5 sur 5 étoiles

Love my sandals

I have had my sandals a few weeks now and love them. I really hope they last a goof couple of years. Ordering and delivery was also prompt. I have seen some negative comments on here about the boots and no reply from Merry People. Please reply to these people as it is very frustrating when you don't get a response.

15 décembre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for your lovely review! We’re so glad you’re loving your sandals and that ordering and delivery were smooth.

We understand the frustration around seeing comments that don’t appear to have replies. We always make sure that any negative experience is resolved directly with the customer first, so we can respond accurately and thoughtfully. Supporting our customers properly is something we take very seriously.

Thanks again for taking the time to share this, we really appreciate it :)

Noté 5 sur 5 étoiles

Beautiful Boots

Great design - great boots

12 décembre 2025
Avis spontané
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Réponse de Merry People

Great feedback, thank you so much!!

Noté 5 sur 5 étoiles

Superb and stylish boots

Superb and stylish boots. So comfortable. Great quality. Would highly recommend. I now have 3 pairs. I just love them.

12 décembre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for the recommendation Liz!
So happy to hear you’re loving the comfort and style, three pairs is a serious seal of approval. Enjoy them all!

Noté 1 sur 5 étoiles

Expensive mistake

I bought these boots less than 2 years ago. Part of their pitch is the fact they never go on sale because the quality is so high. I think the warranty when I bought them was for two years. I wear these boots for an hour a day for around six months of the year for dog walking only, so I’ve warn them for two winters only. I rinse when they’re muddy and apply the rubber care product at least once a season. 2-3 weeks ago I noticed the rubber cracking on one of the boots and the inside of the sole was wearing away. I contacted Merry People and provided all the above info as well as images of the boots. I heard nothing. I’ve emailed another email which I found on their website and have heard nothing. No response whatsoever. As far as I can see they do not offer customer service so keep this in mind if you’re considering buying these boots. If anything goes wrong, they won’t be interested. They won’t even reply with a courtesy email. You’ll be totally ignored.

3 décembre 2025
Avis spontané
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Réponse de Merry People

Hi there! As discussed via email, we’re really sorry for the technical issue that meant your earlier emails didn’t reach our customer service platform. We’re devoted to our customers and aim to respond to all enquiries across all channels within 24 hours, with our average response time sitting well under this window. We’re committed to understanding exactly what happened in your case.

In terms of your boots, we stand by all of our products with a 12-month warranty, and we’re glad we were able to find a resolution together.

Thank you for taking the time to share your experience. Take care, happy holidays, and stay merry. 🎄🧡

Noté 4 sur 5 étoiles

Good, but I hope they last

I did a lot of research before buying these, as I wanted something sturdy for dog walks and I was concerned about the price. I ordered the Tully boot in my normal size and the sizing is fine, their scanner is way off. They are a little heavier, but in all honesty I have found them so comfortable. I've probably worn them 2-3 times a day for just over a month so I can only hope they stand the test of time with their durability. A one year warranty is not the best and doesn't give me the confidence the company believes they're built to last as they should be.

-When doing research, it would have been nice to see some more organic reviews rather than an overload of influencers advertising them when they got them for free
-I had a notification that these had been delivered and they hadn't. I queried this with customer service and their response was quite poor. I was simply told to ask in my household, all of my neighbours and ring the post office. I was sent a POD, and you could only see feet so it wasn't proof to me it was my address. I had to use a generic tracking website to try and find my parcel myself. It was simply a case of mixed up tracking numbers which is fine - but customer service team, please do better.
-Returns process was easy as I'd ordered another pair, although having to print the return label isn't ideal in 2025. No one has a printer. Please enable QR codes.

9 décembre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for taking the time to leave such a thoughtful and balanced review, we really appreciate it.

We’re glad to hear you’re finding the Tully boots comfortable and well suited for everyday wear. We also appreciate the honest feedback you’ve shared across the full experience.

On returns, as an Australian business we initially used UPS for returns, which required printed labels. We’ve recently transitioned to Royal Mail, and QR codes are now provided during the returns process so a printer is no longer needed.

We also ship all UK orders with Royal Mail, so it’s helpful to hear about your tracking experience. We’ll be looking into this internally.

Thanks again for holding us to a high standard, feedback like this helps us improve :)

Noté 3 sur 5 étoiles

These boots have been comfy and fit for…

These boots have been comfy and fit for purpose until they weren’t. Just after a year the rubber slit which meant they were unfit for purpose leaving me with wet feet on my dog walks.
The warranty only lasts 1 year so they have now gone to waste

4 août 2025
Avis spontané
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Réponse de Merry People

We’re really sorry to hear this. Having boots fail on you during dog walks is incredibly frustrating, especially after they’ve otherwise been comfortable and well-used.

Our warranty does cover the first 12 months, but we still want to understand what’s happened here. If you haven’t already, please feel free to reach out to our team at support.uk@merrypeople.com with a photo and your purchase details so we can take a closer look and see if there’s anything we can do to help.

Thanks for taking the time to share your experience, we appreciate the honest feedback.

Noté 5 sur 5 étoiles

Superb Boots

Great service prompt delivery but importantly
the boots are simply the best the perfect fit so comfortable and I absolutely love them!

19 novembre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for the great review!
We love to hear the fit and comfort have been spot on, enjoy :)

Noté 5 sur 5 étoiles

I just love all my merry people boots

I just love all my merry people boots - the last couple of pairs I’ve bought have been for my daughter and granddaughter for their birthdays this month! So pleased to be able to give them such a great gift!!

5 décembre 2025
Avis spontané
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Réponse de Merry People

This is so lovely to hear, thank you for sharing!
What a special gift to pass on (and start the next generation early!). We hope your daughter and granddaughter love their boots just as much as you do.

Noté 5 sur 5 étoiles

Great for dog walking on pebble beach

Easy to order. Great communications. Super fast delivery. Wonder boots, look great on and very comfortable and easy to clean.

29 novembre 2025
Avis spontané
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Réponse de Merry People

Thank you for the great feedback!
So glad to hear your boots are comfy, easy to clean, and holding up well on pebble beach dog walks, that’s exactly what they’re made for. Enjoy!

Noté 5 sur 5 étoiles

I absolutely love these boots

I absolutely love these boots! They’re ideal for walking the dog — my feet stay perfectly dry, the grip is excellent and I don’t even need to add my insoles. The best part? After a muddy walk, I just rinse them off and they’re back to their original gorgeousness. Practical, comfortable and stylish - what more could you want?

18 novembre 2025
Avis spontané
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Réponse de Merry People

Thank you so much for the lovely review! Enjoy :)

Noté 5 sur 5 étoiles

Merry Cherry

So easy to order with a fantastic choice of colours.
Delivery was quick and efficient less than 48 hours.
Boots ordered were Bobbi , dark Cherry & I love them.
Perfect fit and very comfortable . They are going to make wet & muddy dog walks a dream.
Merry people making an early Merry Christmas to me! 🎄🎅

27 novembre 2025
Avis spontané
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Réponse de Merry People

Thank you so much for sharing! We’re so glad you’re loving your Bobbi boots in Dark Cherry!
Here’s to many comfy, dry, and muddy dog walks ahead, and an early Merry Christmas to you 🎄

Noté 5 sur 5 étoiles

Merry Boots from Merry People!

These Boots are absolutely and uniquely beautiful as well as brilliantly designed for safe, dry walking and comfort. The colour is vibrant and guaranteed to keep me smiling on the wettest of days.

19 novembre 2025
Avis spontané
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Réponse de Merry People

Thank you so much, we’re thrilled to hear you’re loving your Merry Boots!
So glad they’re keeping you comfy, dry, and smiling on even the wettest days.

Noté 5 sur 5 étoiles

What a great company

What a great company. The clogs I purchased are exactly as described and very comfortable. Ordering was easy and delivery was prompt. So pleased I found their advert in Gardeners World magazine.

12 novembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Excellent customer service

Ordered the Bobby Boots after using the online food measure guidance. Usually I'm a size 41, but the recommendation for my feet after scanning was size 40. I was slightly unsure, as I have a narrow foot, with high instep.I sought further advice by emailing, and the response was fast, and gave some tips and reassurance regarding the returns process should I wish to try indoors over a period of time. I was pleased to go ahead. Unfortunately I did need to return them as decided they were too snug to be comfortable. I probably should have just ordered my usual size first, but the scanner system was extremely accurate in measurements, so thought I'd trust the system. Is recommend ordering your usual size, if in doubt though. Returns are free, but I did need to print off the form then take to a UPS outlet. For some that may be a faf. But I managed this ok. The swap process took around a week and the for the refund to come through. The 41 boots are a much better fit. They are nice boots. Handy pull on tabs at the front and back. I love the socks too they're uper comfy. Is like it if they were slightly longer as only just peek out above the boot at the ankle. The rubber at the top of the boot isn't great to be straight onto the skin. But liked the socks enough to order more when ordered the second pair of boots. Some reviews I've seen say the boots are slippy in wet weather. I'm only a week in, and so far they seem grippy enough to me and it's raining and wet leaves everywhere at the minute. I would not replace a longer walk from a comfort point if view with my walking boots for these. But I like them for short dog walks or just general pottering out to the shops in wet weather
They are a much smarter looking boot than a walking boot, so I like them for that.
Overall think they're pricey. But I hope they last a number of years and I'll be happy if that's the case.

20 octobre 2025
Avis spontané
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Réponse de Merry People

Thanks so much for sharing your detailed experience! We’re glad you were able to find your perfect fit and that you’re enjoying both the boots and the socks. We really appreciate your feedback on the fit, pull tabs, and grip; it’s super helpful for us and for other customers. We hope they continue to keep your feet comfortable and dry on all your walks and errands! :)

Noté 5 sur 5 étoiles

Will definitely be getting another pair in a different colour soon and recommending them to my friends. …

This is my second pair of boots from Merry People and they are just fantastic. They are totally waterproof and so comfortable on my odd shaped toes, I can also wear them without socks. The service was great also.

15 novembre 2025
Avis spontané
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Réponse de Merry People

Thank you so much for the lovely review! We’re thrilled your second pair is just as comfy and waterproof! We really appreciate you recommending us to your friends, as a small business, it means so much :)

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