Metraliving Avis 

Really lovely team. Gemma Bain was very patient and waited for us at the property even though we were late.

It was a pleasure having to deal with metra living specifically Mr Abdul, from arranging the viewing to explaining everything that there was to know about the property it has been very stressfree as i knew i was in good hands.

Our experience with Metra Living—particularly with property manager Ehsan Moghul—was consistently disappointing from start to finish. Having rented in London for decades, this was easily the worst experience I’ve had with any landlord.

Across the year we dealt with:

– Building entry doors regularly broken, compromising security. Ehsan would occasionally apply gaffer tape rather than arrange a proper repair.

– Frequent post theft, including of tracked deliveries, due to a lack of surveillance and insufficient post boxes.

– Unhygienic, infested bin stores with broken doors.

– Chronic lift failures.

– Zero access to meter cupboards for months.

– A crossed electrical meter: we unknowingly paid another flat’s much higher electricity bill for six months, despite Metra apparently being aware of the issue before we moved in and not bothering to tell us.

– Car park gates repeatedly out of service.

– Maintenance requests routinely ignored.

– A significant proposed rent increase despite all the above.

These problems alone would have been more than sufficient to form a negative view of the management. But the handling of our check-out was especially troubling.

At the end of our tenancy, Metra attempted to extract an extra day’s rent from our deposit on the grounds that we had “overstayed” by not returning the keys at noon on the final day — despite the lease explicitly stating that the tenancy ran through and including that day. This deadline was justified with shifting and inconsistent explanations, and Metra refused every reasonable method of returning the keys on the correct day, including handing them in person, leaving them in the flat, dropping them at the site office, or sending them by recorded post.

We explained this repeatedly—over dozens of emails—yet Metra continued to pursue the charge. After pushing this dispute all the way through, The Tenancy Deposit Scheme rejected it outright.

Because of this baseless claim and Metra’s refusal to engage with the facts, it took nearly four months for us to recover our deposit.

In my view, the combination of poor maintenance, slow or absent responses, and the obstructive handling of our deposit raises serious concerns about Metra Living’s competence and professionalism.

I would advise prospective tenants to look elsewhere and current ones to keep meticulous records and be prepared to assert their rights in writing.

My onboarding experience has been great. Madeleine my property manager has provided exceptional service, she has been super supportive and responsive to any queries/ concerns raise. This has made my house move journey much smoother and enjoyable. Thanks Madeleine!!

Mubin was of great help very polite and professional always responded on time. And made the process looks easy and straightforward.

Mubin was very welcoming, answered all of our questions and queries without hesitation and was very compliant throughout the whole formal process of exchanging documents, replying to emails, etc.
I’d highly recommend Mubin to other viewers in order to make their moving in process smooth and easy.

Clean building and quick response when needed

Siobhan Brennan is our property manager and I cannot rave about her enough shes very quick to reply and and escalate any questions or concerns we have. She was really helpful when requesting to ask for permission to get a pet in the flat and was able to help us fill in the correct application and get an answer quickly. Shes been really friendly and we've only had great communication from her.

The renting process went smoothly and they respond quickly to my questions. My renting experience with Metra Living and L&Q was excellent. Clare Green was incredibly helpful, responsive, and made the whole process smooth and stress-free

Siobhan is super helpful and highly responsive as our Property Manager. Every query or request for information is dealt with quickly and comprehensively. All of which helps to make for a stress-free renting experience.

I’ve had a really positive experience with Metra Living — everything from the viewing to moving out was handled smoothly and professionally. The property was well-maintained, and any issues that came up were dealt with quickly.

A special mention to Siobhan Brennan, our property manager, who was absolutely fantastic throughout the tenancy. She was always approachable, responsive, and genuinely helpful — making the whole process stress-free. It’s rare to find someone so professional yet personable in property management, and Siobhan truly stood out.

Highly recommend both Metra Living and Siobhan for anyone looking for a reliable and well-managed property experience!

I have been a resident with L&Q, now known as Metra Living, since 2019 and continue to be one of their tenants. The current Property Manager of my building, Ms. Siobhan Brennan, has consistently demonstrated professionalism, kindness, and efficiency. She is always helpful and provides support promptly whenever needed. I truly appreciate her dedication and excellent service.

Siobhan has been an exceptional building manager. She is professional, approachable, and genuinely cares about the residents and the building. Any questions or issues are addressed promptly and efficiently, and she always communicates clearly and kindly.
Thanks to Siobhan, the building is always well-maintained, and living here feels safe and comfortable. Her dedication, reliability, and friendly attitude make her a pleasure to work with. I highly recommend Siobhan to anyone looking for a top-notch building manager!

100% London’s TOP agency and places to live . Good conditioning Flat with a responsible property manager along my rental period. And also! Very fair on the deposit return, I got the full deposit back!

Lovely experience from the beginning! We moved last year to our lovely new property, prices are super fair and honest compared to our previous experiences as tenants, the background process has been easy and stress-free, and now we have just been renewed the lease for the second year. We are extremely happy with the place we now live in, Siobhan, our property manager, is lovely, attentive and professional and we really appreciate immensely the service she provides to us as tenants. It’s not easy, with all the properties in our building only! Repairs come super quickly if needed (although this is the first time renting that we barely had issues and the property was handed over almost immaculate!) Thanks to Sabrena too who was our letting agent at the beginning, too. I highly recommend MetraLiving.

Clare Green and Leah Griffith have been very helpful

If I could rate them 0 stars I would. The service and care they show towards residents, security and repairs is abhorrent.
Any attempts at communication are fruitless. Your emails will be ignored and if you do manage to make contact on the phone you’ll usually be spoken to quite rudely and completely dismissed.

We’ve had issues in our building including all communal areas being publicly accessible resulting in;
- Thefts
- Homeless people sleeping in our stairwell
- damage to internal parts of the property
Metra has taken months (in some cases over a year) to acknowledge and fix these issues.

Avoid them at all costs. Choose to live somewhere that actually respects you as a tenant.
Also they are linked to L&Q - do your research and read reviews/news articles about them.

Clare Green Was a great help from start to finish in helping sort out our tenancy and moving In process! Overall happy with the response times and handling.

I am really happy with them and their support.
They are professional in their work.
The best experience I’ve had with them.
Thank you Mr. Mubin.

It has been great experience with the housing team. We met Gemma and Clare from this team who gave us proper updates and been kind and supportive to select our future property. Thank you metra living, expecting a great customer care in future too.