Metro Baby Avis 

Really disappointing experience with Metro Baby.

A friend gave me a gift voucher to use at the store, so I ordered a baby bath for around $100 and paid approximately half with the gift voucher and the remainder myself. Once the voucher had been successfully redeemed, I deleted the original email containing the code, as I obviously had no reason to think I would need it again.

After a week, I still hadn’t received any shipping information, so I contacted Metro Baby myself with my order number to ask for an update. Only then was I told that they apparently couldn’t ship the baby bath to Queensland and that I would need to choose something smaller instead.

I replied asking them to resend or reissue my gift voucher code, since the original voucher had already been used against an order they were now unable to fulfil.

They simply stopped responding.

I have since followed up twice and have received no reply. At this point, I’m left without the product I ordered and without access to the gift voucher my friend paid for.

I completely understand if there are shipping restrictions on certain bulky items, but this should be made clear before allowing a customer to purchase the item and redeem a gift voucher against it. More importantly, if an order cannot be fulfilled, returning the customer’s money and gift voucher balance should be automatic, not something they have to repeatedly chase.

Extremely poor communication and customer service. I certainly wouldn’t feel comfortable purchasing from Metro Baby again after this experience.

I have been emailing and messaging Metro Baby for two weeks now - first to try to get information on whereabouts of my Jan 5 order, and then to obtain a refund when I received no response.

Metro Baby has not acknowledged or responded to any of my emails or social media messages.

Their website says most items are shipping within 2-3 business days, and that if there is some delay in stock arrival (3 business days or more) staff will email or call. This has not happened - I can't get anyone there to even respond to me.

At this stage it is not possible for my order to return on time, and it seems it's going to be unnecessarily difficult to obtain a refund.

Bought a UV streriliser and selected pick up from the store. The order was processed really quick and the pick up experience was so smooth and easy. Highly recommended for gift shopping too!

Easy to use website, great products and speedy delivery. Definitely recommended!

My partner and I absolutely love this store. The products are beautiful and the staff are very helpful. We recently ordered the babyletto cot and change table which arrived promptly and look fantastic.

I should have been notified sooner that this product was not available

I received the parcel promptly
It was a fabulous fire truck that a 3 year old is delighted with.
The pieces are lovely to hold and very easy to manipulate Vibrant appealing colours A winner !

The staff is so lovely, they have beautiful things and European brands. Everything in there is top of the range. Bought majority of my baby stuff from there. One stop shop. Definitely recommend the place.

We have a new grandson in Australia and we live in the United States. So it was very helpful that the Metro web site facilitated our purchase in U.S. dollars and also delivered the items (some baby bibs and clothes) to our children for their new one. Thank you!

Babyborn carrier brought for my son’s new baby he absolutely loves it

The team of staff are SO amazingly helpful, kind and efficient! They even contacted my pram supplier to determine what canopy & seat covers would fit my pram from 2015, and forwarded me the links to buy them directly from the supplier when they didn’t stock them! I will definitely be buying more from them with such first class service- Thank you Metro baby team!

Fantastic experience and excellent service.

Had no issues using website

Service by Metro Baby was first class. As the purchases were for a gift for an expectant couple, I am not in a position to comment on the actual products. However, I have had no adverse feedback from them.

Super helpful staff and great selection of products.

lovely customer service from Metro Baby always :) thank you

I've bought most of my baby's toys from Metro Baby over the last seven months, including gifts for new parents. I've been very happy with both the quality and selection of items on their website. I keep coming back to their store to buy products from brands I really like and have discovered through their website.

Excellent online store and lovely in-store customer service.