West Coast Kids Avis 

The quality and service at west coast kids in store , on line and the customer service line are top notch. Very knowledgable staff to help your choose the right baby gear for any age . I would highly recommend checking them out

They were very helpful when my delivery arrived damaged.

After seeing the product in their Vancouver location, we ordered the product online as they did not have it in stock. It then took 2.5 weeks for them to ship the product. On delivery, a signature was required for the product. Since no one was home that could sign for it, they decided to trespass on our property, smashed the product into our electronic gate while lowering it onto the other side, and did so while it was raining - ensuring the cardboard would get soaked in the process and the goods inside the box would be exposed to the elements. We immediately contacted them on the same day to advise we were returning the product and needed a new one to be sent. Emails and calls to this company initially resulted in a lack of proper response other than telling us they were working towards a resolution. Their resolution turned out to be refusing to honour their own advertised policy on returns, refusing to take responsibility for the actions of their own agent, and refusing to provide a refund for a product that was returned to their store less than a week later (we had to return it as they refused to pick it up or do anything about it). We now have to purchase another stroller from somewhere else while trying to get our money back exposing us to significant additional cost and expense, let alone the headache of dealing with these guys. We certainly were made to feel that the customer is the last thing on their mind. We had many more purchases planned and we are now taking those elsewhere.

Thieves!!! I spent $500 plus sales taxes on Madela Inbra Magic breast pumps. Full price for a premium product. I received an open box, damaged pumps (full of scuffs). These are obviously display models or returned by another customer. Customer service tells me it is my problem now and to reach out to their vendor, Madela, directly. If West Coast Kids has a procurement problem they should not be sending their customers to deal with it. DO NOT TRUST THESE PEOPLE FOR ONLINE PURCHASES.

Expensive store so expected to be buying real product, only to learn they are selling fake JellyCat items. Comparing the tags and quality to our actual JellyCats, these suck. Wish I would have noticed sooner. Won’t be supporting a crook of a company any longer.

Princess at West Coast Kids did everything she could to support a couple of issues I had with a purchase. I very much appreciated her understanding and responsiveness to make things right. Much thanks again Princess!

I had an issue with sandals I had purchased for my toddler that unfortunately caused bad blisters, when I reached out to WCK for assistance in the situation I was met with complete understanding. They helped me reach a solution that was very fair. I have been a loyal customer for a few years now and because this situation was handled with such grace I will remain a loyal customer.

Purchased kids back pack. Which was suppose to have a water bottle with it, and no water bottle. Staff were very rude. And laugh that there was no water bottle

Called customer service on an Out of stock item from a baby registry. The clerk told me she would contact me when back in stock. These days this usually fall thru the cracks and I was sure that I would have to follow up but I was wrong!!! Got a call and I ordered and received the item requested!!! Great service!

Never order online as others have said. I ordered the Joolz Aer2 stroller in sage green since it was out of stock, it was a "pre-order". I waited almost 1.5 months then they tell me it's out of stock. And I can't cancel because it's a final sale but they'll "make an exception" and give me store credit. Why is it final sale? They're the ones who don't have it in stock anymore and suddenly I can't cancel and get a refund? This is wild to me. Keep in mind this stroller is basically $800 with tax. I do not want to spend one more penny at WCK. I'm still battling this out with them to get my money back!

I originally chose to purchase from West Coast Kids because I wanted to support a Canadian business. I had also been watching their live videos, which gave me confidence in the company and helped me decide on my purchase.

I placed my order on March 2. After three weeks with no shipping confirmation or update, I reached out to customer service. That was when I was informed the item was actually a pre-order, something that was never disclosed at the time of purchase. I was told they expected it to arrive at their warehouse by the end of March, so I was fine waiting an extra week or two.

Unfortunately, that was just the beginning. Weeks turned into months of me having to repeatedly contact customer service for updates. Every time I reached out, the expected arrival date was pushed back further, and I was never proactively informed of the delays. I purchased this wagon specifically to use with my two young children over the summer, only to eventually be told it wasn't expected to arrive until August.

After more than three months of waiting with no product and no clear timeline, I requested a refund since West Coast Kids still hadn't delivered what I paid for. My refund request was refused, despite the fact that they had not shipped the item. I had no choice but to file a dispute with my bank so I could purchase the wagon elsewhere. Amazingly, the day after my bank contacted them regarding the chargeback, they suddenly created a shipping label and sent the wagon. Once I received it, I immediately cancelled the dispute because I had finally received the product.

However, the order is still incomplete. The weather mats, which cost an additional $75, were never shipped. I still don't have them, and I have received no meaningful update on when—or if—they will arrive.

This entire experience has been incredibly frustrating and disappointing. Poor communication, repeated delays, inaccurate expectations, and refusing a refund until a bank dispute was initiated made what should have been an exciting purchase into a stressful experience. I would never purchase from West Coast Kids again, and I would not recommend them to anyone. Save yourself the headache.

DO NOT ORDER FROM WEST COAST KIDS. I ordered a dresser for my nursery 5 months pregnant. It took 2 months to ship, and when it eventually shipped the delivery company was not able to provide an estimated delivery window, only an estimated day. I stayed home from work to receive on the day. Shipment did not come and delivery information did not update. They then tried to deliver at 8pm the next day and I was not home. From there, I used the shipment tag they left to determine my dresser was left at a distribution center over an hour away from where I live and would be held for 5 business days for me to pick up. I went to pick it up THE NEXT DAY, waited another hour, and was told it had already been sent back to the West Coast Kids Winnipeg warehouse. I then called West Coast Kids customer service and was told they can’t do anything until it arrives back in their warehouse (which could take 10 days or more). I asked for a refund and they said they can’t refund me until they know where the dresser is and it’s back in their warehouse. So I can’t order a new dresser because I’m not confident they will refund me and they can’t confirm where the dresser is or how long until they can ship it back to me again. I also asked if they could ship it to a store in Toronto for me to pick up because I will be 8 months pregnant and can’t be home at all hours waiting for this delivery given they are unable to provide a delivery window. So, out $700 (!!) on this dresser that may or may not be able to ship back to me, 8 months pregnant, no dresser for my nursery and no option to order another one. Ridiculous.

I would never recommend anyone do business with West Coast Kids, and given their refusal to cancel my order or return my payment, I am now forced to pursue a chargeback.

Absolutely disappointing experience with West Coast Kids.

The behaviour from the front desk staff at the store was rude and unprofessional. When I asked to speak with a manager, I was refused, and the call was simply ended rather than anyone attempting to address the issue.

Meanwhile, head office has been no better. My order is now over three weeks late, yet West Coast Kids refuses to cancel the order and refuses to return my payment. Despite numerous attempts to get answers, every customer service representative seems to provide a different explanation about where the item is and when it will arrive.

Customer service has been virtually non-existent. Emails go unanswered, and despite multiple requests, a manager from head office has never returned a call.

I understand that delays can happen. What is unacceptable is the lack of communication, accountability, and basic customer service. Customers should not have to spend weeks chasing a company for accurate information about an order that has already been paid for.

Overall, I am extremely dissatisfied with West Coast Kids. Between the poor treatment at the store, the lack of response from head office, and the refusal to resolve an overdue order, this has been one of the worst customer service experiences I have had.

The WORST customer experience ever!! Ordered a high chair that arrived with a broken piece. Called and they told me I had to deal with the manufacturer. The manufacturer told me that I could return it to west coast. Then west coast says I can return it to them but they take a week plus to respond to emails and need approval to issue a refund. If you call the store to escalate they insist that online is a separate entity. Which makes no sense! I’ve given up with this company and will never spend another dollar there again. So time consuming chasing them for basic things. Not what a busy parent needs.

Recently I placed an order with West Coast Kids. I called their customer service and explained the need for a rush. The 2 representatives I spoke to were extremely helpful especially Preety. I received the order very quickly and appreciated the steps taken to get my order to me to meet my needs. Thanks so much to WCK for the excellent customer service!

Princess, the customer service rep at West Coast Kids, was excellent at helping us source an extra of my son's favourite lovey from a store location out of province. She was responsive and chased down a solution for us!

I had a beyond frustrating experience at the West Coast Kids location this week. I purchased a Veer Wagon on Sunday, took it home, and opened the box. After realizing we actually wanted the larger version, we immediately packed it back up into the original box. Most of the internal packaging wasn't even touched.
I returned to the store just two days later to do a simple exchange/return. At first, the staff assumed the box was unopened and were ready to take it back—until I was honest and mentioned I had opened it. That’s when things went south.
A staff member named Sebastian was called over. He inspected the box and immediately insisted on a 15% restocking fee. I checked my receipt, and there is absolutely nothing mentioned about a restocking fee—it simply states that unused products must be returned in original packaging.
After disappearing for 15 minutes to "check with someone," Sebastian returned and doubled down on the fee, claiming he had to charge it because the plastic bag for the cup holders was ripped. Seriously? A 15% penalty for a thin piece of plastic on an accessory?
To make matters worse, the math was incredibly shady:
• When he gave me the return total, I noticed the deduction was way higher than 15%.
• When I questioned it, Sebastian literally told me that "15% of $850 is $150."
• I actually had to pull out my own calculator to prove to him that his math was wrong before he finally adjusted the amount.
I was fully prepared to buy the larger, more expensive version of the wagon at this store today, but after being treated like this and dealt with "errors" in their favor, I’ll be taking my business elsewhere. If you value honest service and clear return policies, stay away from this place.
Advice to management: Train your staff on basic arithmetic and ensure your return policy is actually printed on the receipt if you plan on charging hidden fees.

Very disappointing experience with West Coast Kids.
I purchased a car seat based on their 6–10 day delivery promise, but received no updates at all—no shipping status, no timeline, nothing. I had to call twice and email just to get vague answers.
They claimed the product is handled by the brand (not clearly stated on their website) and started playing with terms like “shipping vs delivery,” which feels misleading.
Despite the lack of communication and missed expectations, they refused any solution, saying the item is final sale, non-refundable, which is unacceptable given the situation.
Afterward, I noticed many similar complaints—this seems like a pattern, not a one-off issue.
Overall: poor communication, lack of transparency, and disappointing service.

We are expecting our first baby and West Coast has been amazing both in store and online. We have set up our entire registry with them and if the item is not in stock they will always find it for us at a different location or in their warehouse to be shipped! We also have loved attending their in person events. All items they stock are of incredible quality and their staff is passionate about finding options that work for you and your family!