West Coast Kids Avis 

Westcoast has demonstrated a lack of understanding of its supply chain, delivery timelines, and effective customer communication. I have been seeking updates on my order since the originally quoted 4–6 week lead time elapsed. The order was placed in mid-December.
After contacting the manufacturer, Babyletto, I was informed that the chair was in stock and available. Despite this, I have yet to receive a confirmed delivery date.
I requested escalation to a supervisor with decision-making authority, which has not occurred. The customer service lead, Osborne, has not acknowledged the communication issues or adequately addressed my questions or provided resolution options.
Based on this experience, I do not recommend placing custom orders, as delays and lack of clarity may result in unnecessary stress.

I've ordered a few items from WCK including sleep bags, WonderFold Wagon, Baby Pillow, Winter gear and have received the items in a timely fashion. I love the items and the quality and have only had an issue once with a product. After reaching out to customer service, they happily helped me out and took care of things. I received a gift card for the defective item. I would have preferred a refund but knowing how much I love the WCK products, I know I will be ordering from them again. They also have good sales.

Best baby store in Ontario

I had an issue with an online order and reached out to customer service at West Coast Kids. The agent (Princess) who helped me was incredibly kind, patient, and efficient. She resolved my concern promptly and made the whole process completely stress-free. It’s refreshing to receive such thoughtful and professional service. I truly appreciate how quickly and positively everything was handled — thank you for such a great experience Princess and West Coast Kids!

Love the items and the service at west coast. Thanks for always providing a great shopping experience

Their communication was quick, concise and very helpful. So far I’m extremely happy with their customer service!

I've purchased many items from West Coast kids from car seats, strollers, diaper bags and baby swings. My experiences have always been positive. They have always been super helpful. Whether in the store or 1-800 customer service. Thank you

Thank you Janie for helping me secure a jelly cat I was on the hunt for (for my collection).
Janie was super helpful and kind!!!

So many cute jellycats in beautiful stores.

The customer service here is always amazing. They’re super helpful and always there if you need assistance.

Great service and knowledge from the customer service team! Highly recommend. They are super helpful and quick to respond to all my inquiries and questions!

I cannot stress enough not to ever order from West Coast Kids. Worse customer service, no returns on their products even if box has not been opened. Go anywhere else and save yourself the headache. Customer service is rude and absolutely no help at all.
0/5 stars.

At west coast kids I had no problems with any customer service representatives, customer service was wonderful by Janies. Got my baby seat in 2 days and my little Gregory loves it.

Update to my last review- still no car seat 4 weeks from ordering a seat that is fully in stock.
Manager called and said he was going to ship out another seat immediately after they messed up the first order address, but apparently the second seat is now lost somewhere in ups. They asked for me to wait another week to see if something updates or shows up. What an absolute horrendous company. Amazon can ship within a day and this company can’t get your in stock item for 4 weeks and counting.

As Always, they have What we are there to pick up. They are always smiling, helpful and very welcoming. The store is always so inviting as are their Team. Thanks for making each trip to your location so fulfilling. We will be back🫶

The whole shopping experience was horrible. It took a week and half, calls and emails for the company to get back to me saying my order is out of stock. It took multiple calls and emails to find an alternative product to order. Once the store called and told us it’s ready for pick up, we went the next morning. And it took several staff multiple searches to even find the order. We were told several times at the store that they couldn’t find the order and they blame us for change the product and shipping method.
Beyond ridiculousness. I will never shop at west coast kids again.

We placed an order for a baby crib with Westcoast Kids on Sunday, July 6th. As of Wednesday, September 17th, we still had not received the crib.

On September 6th, more than eight weeks later, we went into the store with our newborn to request a refund. At that point, we were told the crib had arrived at the store, though we were never notified. We then paid for home delivery, but no delivery timeline was provided.

I had to call the store myself on September 17th, only to learn that the crib had finally been sent out that day.

Unfortunately, this entire experience has been extremely frustrating. Communication was beyond poor throughout, and we were left feeling unsupported during a very important purchase for our family.

After speaking with a family friend, we learned they had a nearly identical experience with Westcoast Kids 3 years ago, which suggests this may be a recurring issue, where customers are informed an item is final sale and coming from California.

In hindsight, we would have been better off purchasing a crib from Walmart, for half the price simply for the reliability and peace of mind.

Based on our experience, we cannot recommend purchasing a crib from Westcoast Kids.

I purchased a duplicate Veer Toddler Comfort Seat XL by mistake. As soon as I realized the error, I opened the package and saw I had accidentally ordered two. I contacted both the store and the online team the very next day to return one of them, but was told they would not accept the return or even provide a store credit.

The item was brand new, unused, and in original condition, yet the refusal was absolute. For a children’s store where families often spend thousands over the years, I found this to be extremely poor customer service. Mistakes happen, and reputable retailers typically stand behind their policies with at least some flexibility.

Unfortunately, this experience has made me reconsider shopping at West Coast Kids in the future.

I had a great experience shopping online with the staff! They helped me get what I wanted and answered my questions really quick! Really happy with my order, good quality!

DO NOT PURCHASE anything from this store - their customer service is abysmal. Instead of fixing a simple shipping error their solution was to charge me additional shipping costs when the courier they hired failed to deliver the product. There is a reason their comment sections are turned off on all their social platforms - they would clearly be flooded with complaints. Avoid at all costs!!