West Coast Kids Avis 

If I could give 0 stars I would. Do not order from here, use Snuggle bugs.. better shipping and customer service by far! Something that took 3 weeks from West coast kids took 2 days with Snuggle bugz.

Absolutely unacceptable experience with West Coast Kids. I placed two separate online orders — one paid with a gift card and the other with my credit card. Instead of refunding each payment to its original method, they refunded both orders entirely to the gift card. This is not only misleading but feels like a deliberate tactic to trap customers' money into store credit, whether they want it or not.

I reached out to customer service, hoping this was just a mistake, but was told there’s nothing they can do. No accountability, no flexibility, and no attempt to resolve the issue properly. It’s extremely frustrating and frankly feels like they’re taking advantage of the gift card system to benefit themselves, not the customer.

I will not be shopping here again — and I strongly caution others to read the fine print and be wary of how refunds are handled.

customer service is shit. I can't wait for a competitor to drive them out of business.

This is being generous to give them 1 star. Their customer service is appalling. I have been communicating with them since Nov 2024 with regards to an issue with their product. I sent numerous photos and a video, they said there was no issue. It was not safe for my child to use the item due to a malfunction. The manager continued communication with me until mid January whereby she (Savvy) told me that it was outside their warranty period. After 2.5 months! ;This is what I am told. Then was told I would be given a 10% store credit, and I said that doesn’t help me, I couldn’t use the product at all which cost $100 + tax. Then she offered 15%. When asked how to use it, she said I had to purchase something else from WCK. But then I had to purchase something over $99 so I didn’t have to pay for shipping..only to receive 15% off. So it wasn’t a “store credit”. And now as per our latest communication on Mar 26, she re-negged on all previous offers and said now I get nothing.

Absolutely appalling. How can a company that predominantly sells items to expecting parents, have such a short warranty period? People buy things more than 2 months in advance of the arrival of a child. The customer service was absolutely terrible.

I purchased a Tanner Dresser for my daughter. The item was purchased in late November, although her baby was not due until March and my daughter was also moving in March. We had wanted to purchase and then pick up closer to the move date/due date, but was told the item could not be stored in the warehouse (which seems odd since it was currently being ‘stored in the warehouse’}. My real complaint however is in regard to the actual product. I purchased the dresser at a cost of over 1000.00 including taxes. When we took the dresser out of the box a week ago the drawers were very stiff to open and close and not an easy glide as per the floor model. When I called I was told that I could put in a claim with the manufacturer. I spoke with Christina, who confirmed that was the process and she offered to coordinate the claim on my behalf but not prepared to take responsibility to make right the issue with the drawers. This is not an item that had become defective, etc but out of the box it was not as viewed. I have since received an email to say new glides have been ordered and that I can come to pick them up once received by the store. This is completely unacceptable that I am being inconvenienced, due to a product that was not as viewed in store, and then I am expected to install the new glides. I feel that I have been mislead by the product and then the remedy lies with me to correct. This is the worst customer service I have ever experienced. It appears that Westcoast Kids do not stand behind the products they sell. If Westcoast does not assume responsibility for this issue and arrange for an installer to come to the house and correct the drawers I would like to return the product.

This company and the service they offer is horrible. I have my order cancelled multiple times without any notice or explanation. When I reached out to customer service they did little to help or explain and refused to accompate. I am unable to physically pick up my item and shipping cost was crazy so I arranged a pickup with a family member for the store to refuse to release it even when the confirmation email stated to call to let them know if someone else was doing the pick up. Further they just stated that "our policy changed as of today" even though there was no mention of this. Further the order go auto cancelled when I tried to purchase under the pickup name without any notice. All they said is talk to your bank about potential fraud protection. They refuse to accommodate individuals unable to pick-up themselves and gave no alternative except having the personal picking up be the purchaser thus putting financial burden on others. I will never spend my money with them and I would STRONGLY recommend against purchasing anything through this company.

Bought Stokke Tripp Trapp from WestCoast Kids and received broken item. Called their customer service for exchange or return and they said because I opened the box, they cannot return or exchange. What a garbage customer service. How do I know it is broken without opening the box?

Instead of return or exchange, they just directed us to Stokke warranty service. I don't know how they still survive in this industry with this garbage service.

I'm from Spain and ordered 2 items on-line for my daughter in Toronto on 3rd Dec 2024 @ 1205. My order was acknowledged and i paid the full amount circa CAD 1800 immediately through ApplePay. This amount was immediately debited against my Euro account and I received an email from WestCoast confirming the purchase. Having not received any info on delivery, I called their Customer service on the 12 Dec 2024. After approx. 30 minutes holding, I was advised that my order had been cancelled saying that the payment "was not captured". I checked with my bank as was advised that the funds had not been returned. I again called WCK to advise them of this and demanded a return or placement of the funds against another order as my daughter is expecting soon. I was told this could not be done and i'll have to reorder and pay, preferably via PayPal as they have had problems with ApplePay from international customers. This I did and with great help from Osborne, put a rush and items delivered on 18 Dec. He also indicated that i would get my 1st funds returned in 3-5 working days. Such was not the case and I called again on the 18th Dec to find out where my funds were. WCK said that they were not "captured" in their account and I'll have to go through my bank. I indicated that this was not my problem as I have proof that I paid WCK and my beef was with them and not me to deal with their payment provider and to not offer this option going forward. Till now, no reply.

Never buy from this company or sign up on their Baby Registry.
Return policy is horrendous.
UPPAbaby Mesa Max infant car seat/base was discontinued in Canada and recalled in the US as it is unsafe for infants.
We trusted West Coast Kids. to sell the most up to date products and be on top of all recalled and discontinued items. West Coast Kids should be updating the registries and letting their clients know when a product is deemed unsafe and may cause serious harm to your infant. West Coast Kids sold us the base to this recalled car seat and refused to provide a refund. ($250) Can you imagine selling an unsafe, recalled item on a registry then refusing to refund.
Stay away from this uncaring, customer service nightmare of a company. They don't deserve your business.

Not sure how they are still in business where they have a abysmal reviews everywhere… Buyer beware. DO NOT buy from here. Return policy is one of the worst and their customer service is terrible. I’m out money now with no items kept. They make supporting local painful.

Buyers beware, this is a shady business!
My daughter purchased a stroller Peg Perego Selfie Mon Amour on the West Coast Kids Website recently during sale. Ten days after purchase, Milah from customer service is sending email to my daughter that the stroller we purchased is not availabe from the supplier, while all these days , even today, they keep advertising it and selling same stroller for more money. I phoned them as it was my gift to the baby and reminded them, they are in breach with the false advertising and bait and switch. Instead of apologizing and finding solution ( while still selling the same stroller - just not for the amount we paid through THEIR website), they double down! ( Princess from customer service), in the next email they promise to refund the stroller, but they would not refund $8 protection shipping fee for stroller and they applied the $8 protection shipping to the $20 swimsut.
This business should not be allowed to operate. Ponzi scheme.

HORRIBLE return policy. You have to email them, provide details of items you’re returning, photos of each item including photos of the item sticker, as well as a reason. If you’re returning in store, you need to provide the address. If you’re returning via mail, you’ll need to pay a fee. They do not reply right away, mine took days between each reply. Keep in mind, you only have 14 days to return the items. Also, you can’t just go to the store to return the items. You need to go through the above process. All of these steps for parents who don’t already have a lot of time. Talk about an ABSOLUTE scam of a company that does not care their about clientele’s interest.

You’ve forever lost my business and all my friends and families business. I will ALWAYS tell every person I know to boycott West Coast Kids.

Worst company ever. They try and hide extra “route protection” charges and don’t show these in your total. You have to toggle route protection off, otherwise they hide that they are adding $10 onto your bill. They also don’t honour their 10% off email code (it will never come through even if you sign up for emails). Horrible customer service. Horrible company. Never shop here.

Please don’t buy anything from this company! There return policy and customer service is complete robbery.

My partner and I went into the Vancouver location this afternoon to pick up our crib and test out a couple of different car-seats. As first time parents, navigating through all the different product options can be quite overwhelming. We were extremely fortunate and grateful to have had the help and knowledge of one of the sales associates (Maddy). She was very helpful, patient and informative with all of the education provided to us on the various products. The customer service and overall experience was 10/10. We left feeling confident and excited about our purchases. We also purchased car seat adapters for our stroller which was price matched with amazon, an added bonus. Pricing is reasonable for the quality of products offered. We will definitely be back! Thank you Maddy!! :)

AVOID AT ALL COSTS - SCAM COMPANY
This company says they accept returns, but they make it absurdly impossible. Get ready for a Kafka-esque maze of emails, phone calls, byzantine requirements, and then finally be denied for a totally legitimate return. NEVER USE WEST COAST KIDS.

Horrible customer service. Qas promised a resolution which has yet to come. Told by the store manager at Bayview location the car seat I wanted would be on sale this weekend at least 15% off but see it is excluded from the sale. How can managers not know about sales and just peo.ise something and then not follow thru? Still no satisfaction from customer service. Shop elsewhere

Customer service answers promptly but does not follow up and the options provided are fairly useless. Tried to cancel an on-line order that I have not received. First it was 3 weeks, then 6-8 weeks. They would only offer an in-store credit rather than a refund that would be useless since this was a time sensitive gift. Highly unreliable company in my opinion. I will NOT be buying from them ever again.

In all honesty, I would have provided 0 stars if possible. I ordered a Oilo chair from West Coast Kids back in September ... not the cheapest item. They said the chair would ship in 8-12 weeks and it is WELL over that. I am due in 3 weeks and still do not have an answer to where the chair even is. Once I contacted Oilo Studio about the chair they assured me it was in Canada so it is West Coast Kids fault to why it hasn't been shipped. Between many email exchanges with this company they continue to find excuses to why the chair hasn't shipped. PLEASE do not spend your money with this company, they have horrible customer service and general lack of professionalism.

i bought an $800 stroller based on the Richmond store rep's recommendation that the adaptor (for an additional $60) would work with my carseat. I ordered both pieces. The adaptor did not fit the carseat. It turned out the adaptor for our carseat didn't exist. The stroller manufacturer eventually made it, but doesn't ship to Canada. contacting west coast kids was futile. They basically said it was my problem to deal with. So now I am stuck in the house with an $800 stroller i cannot use for an infant.