West Coast Kids Avis 

Just terrible all the way around . Took my deposit on credit card over the phone . 25% , did not inform me that I would not be able to pay the rest unless in person at the store which is 900 km away . Forced to purchase gift card to pay . lost my shipping insurance and cash back . Typical bait and switch . Natart would not address issue . so both of them have lost a customer ( order was 5000 $

I’m writing a review on behalf of my 37 weeks pregnant best friend. She ordered a very pricey car seat online on Black Friday over a week ago and also purchased route protection insurance. She didn’t receive a confirmation e-mail or any tracking after waiting for over a week, so she contacted customer service and they told her because of the volume of orders they had received they were “unable to help her with her issue”. Abysmal customer service. Why are you still having sales when you’re failing to deliver on already existing orders? The other reviews confirm she isn’t the only person who’s been ripped off by them. A car seat isn’t something frivolous, this is an extremely necessary purchase for a new parent to ensure their baby’s safety and I can’t say how disappointed I am in West Coast Kids. I’ll never make another purchase from his company and will be telling everyone I know to steer clear.

I have been at both Ontario locations of WCK picking up pre-ordered items. Both visits were terrible. They should be embarrassed at their inability to find your order. At both locations I was promptly waited on and waited and waited while multiple people asked me to please be patient as they could not locate the item. Hard to imagine it would be difficult to create a system where pre-ordered items could be stored for pick up. Truly baffling. Owner should be aware unhappy customers do not return. And tell others to stay away.

This company follows an archaic no return policy even if the product was never used. For first time parents, this policy is simply ridiculous.

I purchased my Babyletto nursery furniture from Westcoast Kids. I had seen a picture of the crib and chest of drawers online and I had to have it for my baby. The store's display of this set included a change table. In fact, almost all the crib set displays had a change table on top of the corresponding chest of drawers . The change tables are not shown with a change pad inserted into them and as a new mommy, I thought that my baby would sit inside the table. I paid in store and the sales staff said that I should purchase the change pad along with the table and so I did. I had to wait weeks before I could pick up the change table.

When I finally put it together I realized that baby sits above the casing of the change table instead of inside the change table. Perhaps some feel comfortable with this sort of arrangement to change their babies. However, I do not feel as though it is safe. Moreover, I feel like I was misled by the way in which the stores display the product. In the store, the change tables are used as placeholder for items such as books and stuffed animal. Yet, they are promoted as a spot to change a baby. Most all the displays of various change tables in one of the locations does not show the change pad insert. Westcoast refuses to allow a store credit despite the fact that I have never and will never use the change table and pad. I will never shop at a Westcoast store again and if you are thinking about shopping there , I assure you that they are certainly not a trendy place when it comes to treating new moms and dads with compassion, understanding, or respect for differing views on what is and isn't okay for their precious baby. I am certain that one may find many brands sold in these stores elsewhere. And I highly encourage shoppers to take the money earmarked for your baby somewhere else.

A huge thank you to Aamir for his helpful service to my daughter and myself. We came to West Coast Kids to look at strollers. My daughter is expecting her first baby in February 2024. Aamir's patience with our million stroller questions was much appreciated. We left the store knowing which stroller would be chosen for our new arrival.

I placed an order after speaking to an online representative. The quoted one item to be 2-4 week estimated arrival delay. I called two weeks out now they are saying 3 more months delay. I asked for a refund since none of the items have shipped I got told I had four hours after order to cancel for refund. If they had shipped as quoted would not be a problem but now they r 3 months or more delayed which is unreasonable.

I spoke to a manager and she was condescending and would only quote 4 hr cancellation policy. The store lies to u with estimated arrival times then keeps ur money as store credit is the only refund option they will give u. Don’t shop here there are many other reputable stores that will appreciate your business and treat you with the respect you deserve.

Last year, I have purchased my uppa baby for my twins , and one item was missing they refused to give me the missing item because i oticed it too late.
and now same they are refusing to take a return item because its opened.

Terrible customer service. I had recently bought an item at full price, which went on sale less than a week later. I messaged customer service and asked for a price adjustment. She refused and said she couldn’t do it. I told her it was the same thing as me going into the store to return the item, and then reordering it online at a lower price. Except it would save me a trip to the store which is about a 45 minute drive. She would not budge. I will never shop here again. Customer service is huge to me.

We are a small business that ships to WCK. Our overall shipping accuracy rate is above 98% and yet these scammers habitually claim we short-ship them in an attempt to get free product or a credit.
I would avoid any dealings with this so called business whether you sell or buy from them.

Worst service ever. Heading into 3 weeks still haven’t gotten my order. Says on their website they ship in 4 business days 😒

Update, after finally getting my order a month late. Not only did I get the wrong sunscreen the one I did get I was charged for and did not receive the 30% off which they said they would honour since I had bought it during the sale and they over sold some of the items. And they charged the difference to my CC. - Five Stars

Horrible service. They canceled my order after waiting 2 weeks. Their typo so my bank cancelled order. I replaced order. Waited 2 weeks with canpar delivery which was horrible. One pkg arrived 2nd one did not. West coast rep said it was delivered while canpar tracking said in diepe. Very poor service. No returned calls. I wish I read these reviews before purchase of my veer wagon. Find another option.

HORRIBLE COMPANY. They cancelled my order and did not bother notifying me, I spent days waiting for absolutely nothing. Then they tried to gaslight me about how it was an issue on my end, how interesting that i’ve used my card for years and never had a single issue until now. disgusting and unprofessional behaviour

I was a former employee at the (bayview location) I worked there for 9 months and in those 9 months I dealt with toxic management. First off the main manager that owns the store is unstable, fake and 2 face. She talks bad about all her employees behind their back and has said some racist remarks and has said hurtful things and has made them cry. She would even snatch things out their hand. The big fat whale blonde one has a nasty attitude problem who thinks she can talk to her employees any type of way. Has also snatched stuff out their hands disrespectfully and went upstairs with the other mangers and talked bad about their employees and customers. Their behaviour towards us has been brought up several times in meetings, and they have not changed. I also find it unprofessional and sketchy how a former thief was working there and now her sister currently is i would watch out for her. People have also complained about employees not being trained on a lot of things and that goes right back to management. My second day working there I was paired up with an employee. Well, the manager ran off and I never fully got trained and that's what they have done to a lot of the employees. Working there was honestly draining just because of management. At the end of the day this is not how you're supposed to treat your hard-working team they need to fire Elysha and Christina.

I wish ! I had read the reviews as it’s overwhelming beware of the terrible customer service . I’ll go so far as to say they deceive the consumer . I placed an order for an expensive item paid checked out … said allow 6-10 business days for delivery.
I screen shot the whole process / order even tho I’m a savvy on line shopper I want to be cautious . After time lapse went in to check my order again and then see it flagged PRE ORDER
After 3 chat in each one tells me something different then last person tells me “ you were full aware that product was not in stock “ and would be buying on preorder “
In fact no !! I see and read perfectly and have proof .
However NOW the order is flagged as such .
Am I capable of waiting .. yes
Do I understand backorder.. yes
Do I feel they duped me and basically gave me the run around … also yes
And this is the problem
Since stated to me on chat **** there is no refund on preorder items ***
But of course 😬
Hmmm this company should be shut down
Will contact BBB this needs to be reported
So many people burned by this
This is not a third world bad business is called out.

WestCoast kids returns or exchange policy is none existent. I definitely will not recommend this shop to anyone especially new moms ever again. Once you have even take something out of box they will not return or exchange.
Terrible customer service

First of all, this store is insanely overpriced. A lot of the same brands/products they sell can be found cheaper somewhere else.
That said, I found a bed and a mattress I really liked for my daughter, this particular mattress can't really be bought anywhere else in Canada that I could find, unless I wanted to pay more for it.
To ship the bed and a mattress was going to be over 500.00. I refreshed the page twice, thinking it must be a mistake.,.nope! accurate.
Every other furniture store online (in Canada) that I researched offered shipping for free for a bed and mattress (I was already spending a lot!), or for a minimal cost.
We ended up going through Ikea, where I got excellent products for a fraction of the price and shipping was only 60.00. The mattress from Ikea had basically the same features for way, way less.
Just to add, we couldn't pick the items up in store as : a) our local store didn't have the products and b) like many people, a mattress and bed won't fit in our vehicle.
My impression of West Coast Kids is that it is preying on the fact that all parents want the best for their kids, so they upsell their items stressing that they are "nontoxic" (they are, I'm sure, but so are many others for less) and "built to last" (ditto)., so they con people into forking over huge amounts of cash when the same products, or comparable, somewhere else would be much less. Do your research, a lot of the products they sell are banking on the name and prestige and there are a lot out there that are just as safe and good quality for much less.
500.00 shipping for a bed and a mattress between provinces is completely unreasonable. I won't shop there again.

We got a Herschel toque for our daughter's bday and it's fits extremely small. We took the gift receipt to the store to get a larger size and the staff was extremely rude and not willing to return the toque because it was a final sale item. If the toque was a final sale item and returning or exchanging it was not an option then why would they give a gift receipt during the purchase. My wife also purchased a couple of onesies from them and one ended up with a hole in it after washing it once. They did nothing for us, and considering the onesie was $40 thats pretty poor customer service. West coast kids only cares on making the sales and not about the actual customers. Do not shop at this money pit of a store. I recommend only going there if you can not find the item you want elsewhere. And make sure 100% that you clarify the return policy before purchase.

Awful customer service
I went to West Coast Kids at South Common in Edmonton to return a bottle with straw I bought for my baby, and the customer service from the manager was extremely awful, she was so disrespectful and ironic telling me that she wasn’t going to accept the return because my baby was the problem, not the bottle, and I filled it with water.
I could have accepted that she wouldn’t do the return because I used the bottle (of course I have to use it, because I needed to check the product before to give it to my son and realised that the straw was not comfortable and not easy to suck), but the way she used the tell me with an ironic big smile in her face that my son was the problem is simply disrespectful. How can a lady like that be the manager or boss in a place where you have to talk to people. It was so rude and I’m very disappointed of the service in the store. I used to buy in that place and now I do not want to be there anymore, not with that disrespectful lady there.

Wow. Was it my mask? The woman at the front actually turned around and walked away when I came in. I was the one who said hello. Nobody else said hello at all…was it my color? Very upper white neighborhood. Bought my 600 car seat there and I had to work for that service as well. Awful.

Horrendous customer service. I was sent a broken brand new bugaboo donkey stroller. I called them to inform them- as it’s unusable. They said it’s final sale and I have to deal with the manufacturer. I’ve been waiting days to speak to the manager because apparently they are too busy in “meetings” to address any customer service issues. All they tell me is “sorry for the inconvenience “ but they really don’t care or try to help. Spent so much money here and 2000 on this stroller, I wish I bought it somewhere else. DO NOT SHOP HERE, I never will again.