MH Star UK Avis 

Great prices. Quick delivery. Quality items.

Zulkarnain was my customer service advisor,I had a problem with a scooter I had purchased,I had spoken to several customer service operators but the problem felt like it wasnt going anywhere,this gentleman zulkarnain was very helpful and managed to sort a replacement.100% customer service explained everything in detail what the next steps would be.thankyou so much for your time and I appreciate your communication and rectifying the problem.

DO NOT BUY FROM THIS COMPANY!! This is the worst customer service I have ever experienced. We ordered a gazebo which has damaged parts, they won’t replace them because they are still “functional” and the curtain tie backs would fit at least 10 curtains inside.. they are HUGE so don’t hug the frame legs at all and just hang loose. First time I have ever written a review so hopefully this highlights how bad this company is. Save yourself the hassle and buy elsewhere.
*NOTE, can I just add that I contacted them as they instructed in their reply below and they haven’t even responded. Honestly, avoid!

Product promptly delivered and as described.

I ordered rattan garden furniture. The customer service was absolutely amazing. I noticed the same set for slightly cheaper on another site after I had placed my order. I said to the company....Aosom.....and they refunded me £20 as a good will gesture.
Any correspondence I had with them was dealt with so quickly. The delivery was great too. I was delighted with my furniture. Such great value.....and no need to build! I wouldn't hesitate to buy from them again. A VERY happy customer.

I have found this company to be really good, I bought a good quality rabbit run from them at a fair price but decided to return it, as my son had got me one . There were no problems with return or I could keep it with a 20% refund, The customer service team were brilliant, always fast replies and couldn’t be more helpful,
I don’t usually write reviews but honestly this company went above and beyond. Thankyou !

Excellent customer service.
I had a small issue with my item and this was rectified straight away.
I dont know why the score is so low because all my items over the last 2 years have been fantastic.
Fast free delivery and a fab price

Great product for the price, but confusing that the order was split 2-2 came first then had to wait in another day for 1-2 to arrive

Great quality and quick delivery - definitely recommend!

The ordering and delivery were great! The trampoline is rubbish. Very poor quality, bungee cord nearly cut through and the fabric on base is coming away after less than a day.

5*service
Excellent product

Delighted with my new Leg Extension machine. Arrived fast, and was a bargain!

I ordered what I thought was a black two seater chair set on a Monday afternoon. The package was delivered Tuesday lunch time. The order received was a brown chair and table set.
I called customer services and spoke to Awais who confirmed that the bistro (3 piece) set was what I had ordered, however without an email receipt, I couldn’t prove this: turns out my email was wrong (not sure how that happened as it linked just fine with my paypal account).
Awais arranged for the item return, or offered me to keep the items for a heavy discount. After looking at the chairs delivered , they were roughly what I needed and so dark a brown as you can only tell they dont match when sat on them. I decided to go the discount route: money received to me within 24 hours so I am a happy customer. Chair set was reasonable to put together, and reasonable quality for a great price and great delivery. I am so pleased I have now ordered the black set I thought I had already ordered so I will hope the same great service is received. Bug thanks to Awais for sorting it all out.

My 1 year warrenty ran out on 2nd August 2026 and the defects started to happen .
I contacted Mystar on the 7th August 2026 which is 5days out of warrenty
They were very unapologetic in their response.

Is it unreasonable of me to expect my air conditioning unit to work more then a year ?

the Consumer Rights Act 2015 also gives you protection. This law states that goods must be of satisfactory quality, fit for purpose, and as described. If a product breaks within what can be considered a reasonable lifespan—even shortly after a warranty ends

Know i have to consider legal action . I should of read the reviews on this company before

Great service from first contact to order right through to delivery. Also kept updated with tracking information really pleased with the service received

Product not as described

Quick and efficient with a strong delivery driver for such a heavy package.

I wish I had looked at these reviews before ordering from MHSTAR. Not only did they miss the deadline date, my identical items were delivered on 2 separate dates. As I needed the gazebos for a large family event and they were late,I had to buy 2 more from another company. They were not initially forthcoming about the returns however I chose the 1st available date. I agreed to be at home from 9am til 6pm for a courier collection which did not happen. Rather than waste more time,I raised the issue with Amazon who agreed a returnless refund. Within the ongoing chat with MHSTAR I asked them to stop wasting my time. Then they message me to destroy the items immediately. Utterly shambolic company. Steer well clear.

Top service , got my items ordered in the morning and turned up the nexy day , had one part missing , sent them a email and was sorted out ,

Very happy with the furniture, easily assembled and seems robust enough ( only used for a few days as yet )
Good value and swift delivery.