Milk & Honey Wigs Avis 

The wig I bought was just beautiful, brilliant quality and next to no tangles even when worn for longer periods of time. Very comfortable and easy to install in my opinion. The postage was also very fast!

Wig received was a different colour to the one advertised. However the company refuse to refund even with wig unworn and in original packaging as they say “color variation’ is covered in their terms. Buyer beware. I would advise buying elsewhere.

Out of all the wigs I’ve tried and owned, Milk and Honey stands out as the absolute best in quality. I ordered a 20-inch fully hand-tied human hair wig, and the attention to detail is incredible. The layers are perfectly done, so it doesn’t feel too thick, the cap is lightweight and extremely comfortable, and the hairline is so natural it’s hard to tell it’s a wig at all. Human hair wigs are always an investment, but this one offers amazing value for the quality. On top of that, the staff at Milk and Honey are wonderful - friendly, knowledgeable, and happy to guide you through the entire process, answering any questions along the way. I couldn’t recommend them more!

Needs to be reported to A Current Affair

I ordered my wig on 28th October. 2 weeks later they despatch it on 10th November. I write to M&H on 13th November and say that I have not received my order- and they say that it has been sent YET I see on Australia post that they only received the consignment on 14th November. M&H blamed Australia Post for their lack of action and yet.... I still have not received the order as from 17th November when I am writing this review (3 weeks). I only hope that when the wig arrives it is worth the LONG wait!!!

UPDATE
Some time after I received an email from the MH team 20th January. This is what they sent. I responded and said that I didn’t expect it but I would accept their offer. Nothing at all in response. Absolutely poor customer service as well as poor organisation as a company.

Hi Chris,

I hope you’re doing well. I wanted to personally reach out after reading your recent review.

I’m genuinely sorry for the frustration caused by the delay in dispatch and the confusion around tracking. I completely understand how disappointing it is to be eagerly waiting for an order and not have clear visibility on where things are at. That’s not the experience we want anyone to have with Milk & Honey, and I’m sorry we let you down here.

We’d really love the opportunity to turn this experience around. As a gesture from us, we’d love to offer you a synthetic wig completely free of charge, no obligation at all, simply as a way to apologise for the delay and show you the care and quality we strive to deliver when things go as they should.

If you’re open to it, we’d be happy to organise something that suits your preferences in terms of style, colour, and fit. And if you’d prefer not to proceed, that’s absolutely okay too, we just wanted to reach out sincerely.

Please feel free to reply directly to this email and let us know how you’d like to proceed.

Warm regards,
Em

Milk & Honey Wigs
Empowering Confidence Through Compassion

🏆 Online Business of the Year – Australia Wide, 2024
🏆 Specialised Retail Business of the Year – Sutherland Shire, 2024

ABN: 51 642 856 522
NSW Health Vendor Number: 895770
Vendor Name: Beyond Reason Pty Ltd

The shipping takes ages. I was told 5 to 10 business days and it is now the 11th business day and I can see it hasn’t been shipped internationally Poor communication for delivery

Ok. Took a long time to get the product the product can eventually. Different to what I wanted but we go their in the end

Thank you so much to the Milk and Honey Team for your support over the last few months. I ordered a human hair wig and unfortunately, once received wasn’t quite right.

I was able to return the item for a full credit, which then allowed me to purchase a more suitable wig. Thank you M and H for your care and advice. I absolutely love my new wigs too!

I just received my beauty today, absolutely love the colour, it smells amazing and it is comfortable and the hair feels silky smooth. Special thanks to Louise and Amber who were amazing help. Louise really got sh@#t sorted when dealing with DHL Express and AUS Post. 100% worth the wait and will be buying from you lovely ladies in future. Thanks again 😀

Fantastic range of hair products and very well presented on their website. Other reviews and pictures of purchases help in the decision making. Good payment options too. I generally purchase in a sale or discount.

This is the first time that I have bought a human hair wig and it is AMAZING !!
Thank you soo much for everything.

My friend is going through chemo and was looking for a human hair wig, a friend of mine referred me to Milk and honey and we were so happy with the service. Yasmin made my friend so comfortable and took the time to go through different styles to suit her. She is so happy with her new wig and now feels happy to go out shopping and dinner again. I would recommend Milk and Honey to anyone looking for a beautiful quality wig.

I can’t recommend Milk & Honey Wigs highly enough. The products are absolutely amazing the quality, comfort, and natural look are second to none. But what really sets them apart is the team behind the brand. They put so much care, heart, and attention into every order, and it truly shows.

It’s clear they genuinely care about their customers and go above and beyond to make sure you’re happy. A beautiful business run by even more beautiful people.

Could not rate milk and honey higher if I tried, from quality to the customer service these guys have it all!

Milk and Honey are the bomb. Outstanding quality. Impeccable service. ⭐️ ⭐️⭐️ ⭐️⭐️

Genuine care for my needs.
Very helpful and honest, and the products are second to none.
Highly recommended.

I absolutely love M&H wigs!! They're the only place I'll shop to get all my wig and hair accessories from. I've never had an issue. All my items have been as described but I do recommend reading the info provided as all the wigs aren't the same density or type.. I made that mistake once cause silly me didn't pay attention... they were super helpful and tbh even though it wasn't as I presumed, the quality was amazing and it's my favourite wig actually. Still, I can't help buying more as there's just so many great pieces!! Customer service, time frame, quality, range of products are all top knotch! 👌🏽 highly recommended.. also I love that there's now a shop to go to, I'm pumped to check it out and get way too many more wigs that I probably don't need haha. Thanks M&H you and your team are awesome just like all the products I've received from you also. Can't wait for next piece 🙌🏼

Milk and Honey Wigs are a horrible company to deal with. My order took months to arrive, and when it finally showed up, the wig was average quality. Customer service was unhelpful, and the whole experience was stressful and disappointing.

What’s also concerning is the sudden wave of 5-star reviews that all appeared on the same day, right after months of unhappy customers leaving negative feedback. It feels misleading and makes me question the authenticity of those reviews.

I would never order from this company again and strongly recommend others look elsewhere.

Excellent service provided by the ladies in the Sutherland store from my recent trip to NSW.
Wig purchased was absolutely stunning with the quality to match.