Xiaomi UK Avis 501

We bought a Xiaomi Poco X7 phone in April 2025. Due to unforseen circumstances we only started using the phone in August 2025. Without warning the phone stops receiving calls, and will not call out until it is rebooted. Whilst making or receiving a call it also continually drops the call. Clearly this means the phone was faulty on receipt. I understand it is outside the normal return period, but it should make no difference, the phone was faulty from new. Xiaomi have been most unhelpful, and we have had to go through a number of tests to see if it was the sim or other faults. We have done this and every time it points to a brand new faulty phone. We want our money back.

Ordered a phone with earbuds which turn out to be faulty. On contacting Xiamoi UK they said that a jiffy bag will be sent to return item for repair/replace, after over a month of contacting and their replys appear cut and paste and still no jiffy bag received to return. I have lost all faith in their service, customer care is appalling so customer beware if have a fault and hoping for a quick solution

I ordered a phone M7 on the Mi app. I received no tracking so telephoned. The first operator took all details then stated he was Australia support and asked me to call the number I had just called. Second operator advised my order was a preorder and there was a delay to dispatch. I asked to cancel the order. Vague information about how or when a refund would be processed. No contact and the phone was then sent but recalled as cancelled so no delivery. Several emails later I have only vague responses about escalation. I will have to raise a claim with my credit card company . Order no. 5250901528100149

I bought wireless headphones from the official website, after about a month and a half one of the headphones began to discharge after 5 minutes. I tried to return / replace the headphones through the official website, they said that it was impossible, 30 days have passed since the date of purchase. Xiaomi products are made for 31 days of work only? Poor quality and customer service.

I returned a faulty phone on 19 August after raising the issue on 22 July. Xiaomi’s returns process was contradictory and confusing. After finally sending the device, I was told the request was cancelled, despite being within their stated 30-day window.

After escalating via chat, I was promised urgency. Two days later, still no tracking, no phone. I travel in less than 2 working days and cannot afford further delay. Today’s chat ended with vague assurances and no resolution.

Xiaomi UK needs to take responsibility. I’ve had to chase every step. Their support is slow, vague, and unaccountable.

These guys are scammers
I have ordered buds and after 1 week they said it will take one more week to get shipped
I have cancelled the order but still didn't received my order

I purchased the Xiaomi Watch 2 from MI.com and was initially pleased with its features. However, after just two months of normal use, the touchscreen started malfunctioning—becoming partially unresponsive and erratic.

I contacted MI.com customer service, hoping for support under warranty, but was shocked by their response. Instead of investigating the issue properly, they claimed I must have damaged the watch and insisted I pay for repairs. I was sold a faulty product, and they refused to take responsibility, implying it was my fault without any evidence.

The customer service was dismissive and unhelpful throughout the process. I expected better from a brand like Xiaomi. I won’t be buying from MI.com again and strongly advise others to be cautious.

service number 0828006300

Customer service is appalling. They will ask you for loads of information then tell you they can't help.

If you buy a Xiaomi product then expect to throw it away if it breaks down because you won't get warranty.

They actually told me my pho wasn't purchased through an authorised reseller despite the fact I sent them a copy of the receipt from Xiaomi UK lol

Edit

To Xiaomi UK I have contacted you on a daily basis for the last few weeks and get the same response.

You can't or won't help 🤷‍♂️

Ho comprato un robot lavapavimenti a febbraio, si rompe dopo 3 mesi, la casa lo dichiara irriparabile e mi chiedono gli estremi di bonifico per un rimborso (591 euro di robot). Mi hanno detto a inizio luglio che avrei dovuto attendere 15 giorni lavorativi, siamo al 20/08, i giorni sono belli che passati e io non ho visto i miei soldi. L’assistenza ti rimbalza dicendo che non ci sono tempistiche. Alla PEC nessuna risposta. A quanto leggo nelle recensioni non sono l’unico con cui xiaomi si sta comportando così. In ogni caso non mi arrendo.

AVOID. Disgusting Service, Data Misuse, and Zero Respect for Customers.
​★☆☆☆☆
​If you are considering buying from Xiaomi UK, stop. My experience has been a complete nightmare from start to finish. I paid for my order in full, only for it to be delayed for weeks because they corrupted my name and address on the shipping label.[1]
​Getting this fixed was impossible. Their customer service is designed to make you give up. They send robotic emails, make excuses, and blame everyone but themselves. After multiple calls and emails, a "manager" finally called, admitted my details were wrong on the label, but insisted it was "not a problem."
​Their solution after all this trouble? An insulting £10 voucher. When I refused, they flatly stated they would offer no other compensation.
​Xiaomi doesn't just fail to deliver orders; they mishandle your personal data and then treat you with contempt when you complain. They are a disgusting company to deal with. Avoid them at all costs. It is simply not worth it.

AVOID. Disgusting Service, Data Misuse, and Zero Respect for Customers.
​★☆☆☆☆
​If you are considering buying from Xiaomi UK, stop. My experience has been a complete nightmare from start to finish. I paid for my order in full, only for it to be delayed for weeks because they corrupted my name and address on the shipping label.[1]
​Getting this fixed was impossible. Their customer service is designed to make you give up. They send robotic emails, make excuses, and blame everyone but themselves. After multiple calls and emails, a "manager" finally called, admitted my details were wrong on the label, but insisted it was "not a problem."
​Their solution after all this trouble? An insulting £10 voucher. When I refused, they flatly stated they would offer no other compensation.
​Xiaomi doesn't just fail to deliver orders; they mishandle your personal data and then treat you with contempt when you complain. They are a disgusting company to deal with. Avoid them at all costs. It is simply not worth it.

Avoid this company. They rely on sharp practice to avoid giving a refund. I bought a smart band online. I couldn't get it to work. Their support desk said to return it as it was faulty. I did so and received a replacement 16 days after I received the original faulty item. Now I was able to see it in action I found the numbers were too small for me to read. When I tried to return it for a refund they said that had to be done within 14 days of receiving the first, faulty, item. So at no time during those 14 days did I have something I could see in action, just a faulty item for a couple of days. I felt this was manifestly unfair but they just stuck to the 14 day rule.

Although initially very happy with Xiaomi, they have now become a nightmare to deal with.

I purchased a Xiaomi phone and had an issue with it about a year into the warranty. I sent it in for repaired and was very impressed with the service I received.

However, a year later, with the phone still under warranty, the problem presented it's self again. This is where the trouble began. Only after about 10 email did they send me the necessary documentation so I could send the phone for repair. This should have been a sign of thing to come.
Without going into all the details, more than two months later and the issue is still not resolved. Twenty email later, and each time I have to speak to a different person who doesn't bother to read any of the trailing emails in an attempt to resolve the problem.

Suffice to say, this has left a bad taste in my mouth and I don't think I will be buying another Xiaomi phone in future.

Do not use or buy anything of this brand they are an absolute nightmare i won't again I know that i had to return my watch has it was in warranty for repair which was apparently exchanged for new device this was sent bk out with an incorrect post code according to royal mail I have asked for new device to be sent out and still having to waiting I'm over the 15 day turn around set by company to have device back managers and customer service very un helpful and know nothing quite simple get my new device sent bk out it was lost on there end not mine I will keep u udated

Do not use this company, they're prices may seem attractive but their products are cheap poor quality tat and their customer services are even worse.

I bought a Poco x7 pro for the battery capacity and life only to fine it's worse than my 3 year old X4 pro with a smaller capacity battery. I spent a month with technical support trying things only to find out they can't do anything.

Be very careful purchasing anything from this company and ask to send the item back for refund. They send you prepaid envelopes to use for postage then when you put it in the post it never reaches the destination. When track the parcel it is showing as being stuck at the post office it was sent from. When you get in touch with them asking about updates they ask for proof of postage and then they accuse you of tampering with the label of the prepaid envelope they sent and then they accuse you of fraud. AVOID AVOID AVOID.

Their support of mobile phone issues is abysmal. I suspect their remit is to ask for more and more irrelevant detail until you give up.
They are incapable of following simple instructions as to how to replicate a fault. I suspect that an AI agent would be better at understanding.
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Now look at Xiaomi's response. It is the usual boilerplate: send more information. I've already sent full information, repeatedly.

I strongly advise against buying from Xiaomi. I purchased a device that, as it turned out, should never have been sold. After returning it as agreed, the company refuses to refund the money. Customer service is a joke – everyone says something different, there’s no consistency, responsibility, or real support. They don’t care about the customer – everything is fine until you buy, but after the purchase, they couldn’t care less. They dodge, delay the process, and ignore the customer. So many problems – a waste of time, nerves, and money. I do not recommend!💩💩💩

Not very satisfied with the trade in service I want to exchange my F6 phone for an F7pro and I can't. There is no F6 in the exchange. Therefore, I am very dissatisfied. This is my last Xiaomi purchase.

The products are (or more like used to be) good, but the customer service is none existent or of zero use....
I bought scales 1st of April that arrived next day damaged.
This wasn't obvious upon receipt, but after unpacking I saw side of the glass surface chipped away and have nearly cut myself.
After contacting customer service, explaining the whole situation and providing photo evidence, I kept getting generic response that they are looking into it. After chasing for update for over a month they asked to Open police report and get reference number. This is obviously silly thing to ask given no crime has been committed and is obvious damage in transit.
After me pushing back on ailly request they kept telling me that they passed the case to relevant team that will come back with resolution. After continuous chase and requesting timeline for resolution in line with UK consumer rights, they promised to get me resolution in next 30 days or so (this was confirmed on 2nd of May).
Guess what? I still getting generic response that relevant team yet to come back.... And its now 11th of July....
So over 3 months and no resolution given... KEEP THAT IN MIND WHEN PLANNING TO INVEST IN THEM WITH YOUR PURCHASE!
I did log a claim with my bank and i formed Trading standards of MI (XIAOMI) malpractice. I got my money from my Bank but NO THANKS TO XIAOMI.

will avoid at all costs this Scam of a company.