Purchased a watch for my wife and was delighted with the service I received. I sent an initial enquiry online and received a helpful and prompt response. The online order process was very straightfor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sam was especially great! Answered all my questions, showed me pieces I was interested in and very patient as I live in Devon. My in-laws live in Kingsthorpe so we come up to Northampton every few mon... Voir plus
L'entreprise a répondu
First time dealing with Michael Jones Jewellers. I bought a Longines Conquest Chronograph Ski Edition watch online. The process was simple and stress free. Delivery was quick and I had updates at ev... Voir plus
L'entreprise a répondu
Fantastic service, asked about the watch before I bought is as it was listed as ex-display. Received an email within hours stating that there were no marks or signs of wear so I completed the purcha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Michael Jones Jeweller
Écrit par l'entreprise
Michael Jones Jeweller is an independent, cooperative-run jeweller and Official Rolex Retailer, with luxury showrooms in Northampton and Banbury.
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
Coordonnées de contact
1 Gold Street, NN1 1SA, Northampton, Royaume-Uni
- 01604 632548
- enquiries@michaeljonesjeweller.co.uk
- michaeljonesjeweller.co.uk
4,9
Excellent
322 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My watch was a good price (better than…
My watch was a good price (better than other retailers), it arrived quickly and was beautifully packaged. I would recommend them and very likely buy from them again.
3 avril 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your lovely review! We’re so pleased everything went smoothly and that your order made a great impression when it arrived. Your recommendation really means a lot to us, and we’d be delighted to assist you again in the future.
Happy customer
Excellent communication and service and the earrings arrived beautifully wrapped and presented.
18 mars 2026
Réponse de Michael Jones Jeweller
Thank you for your lovely review! We’re so pleased to hear you were happy with the service and presentation. We truly appreciate your feedback and hope to welcome you again soon.
I was so elated by the service…
I was so elated by the service received. My ring was gift wrapped and I even had a little Easter chocolate bar included.
I'm more than happy with my purchase and if I could afford more jewellery, I'd definitely come back to Michael Jones
26 mars 2026
Réponse de Michael Jones Jeweller
Thank you so much for your lovely review! We’re delighted to hear how pleased you were with your purchase and that the gift wrapping (and little Easter treat) made it extra special. It’s great to know the experience left such a positive impression.
We really appreciate your kind words and would be more than happy to welcome you back anytime.
Réponse de Michael Jones Jeweller
Thank you for your kind review! We’re delighted to hear you felt well looked after. We truly appreciate your support and hope to welcome you back again soon.
Really helpful and knowledgable staff…
Really helpful and knowledgable staff who smile a lot.
25 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your kind feedback! We’re so pleased to hear our team made a great impression. We really appreciate your support and hope to see you again soon.
Excellent professional service
It’s always a pleasure visiting their shops. The staff are always knowledgeable, professional and friendly. The range of products are first class.
18 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your kind review! We’re delighted to hear you enjoy visiting our stores and that our team continues to provide a knowledgeable and friendly service. Your feedback means a lot to us, and we look forward to welcoming you again soon.
Great communication and friendly service
Great communication via email, fast and friendly, and also an excellent in-store experience when I picked up the watch.
19 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your kind review! We’re delighted to hear you had a smooth experience both online and in-store. It’s great to know everything came together seamlessly when you collected your watch.
We really appreciate your feedback and hope to see you again soon.
Messaged them for a out of stock item…
Messaged them for a out of stock item and they managed to procure it for quite fast. Overall great experience
4 mars 2026
Réponse de Michael Jones Jeweller
Thank you for your five-star review! We're so glad that we were able to source the item quickly and that you had a great overall experience with us. We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
excellent individualised care and…
excellent individualised care and experience
18 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you very much for your feedback! We’re so pleased to hear that you had a great experience with us. Providing a friendly and personalised service is very important to us, and it’s wonderful to know it made a difference. We hope to assist you again in the future.
The staff with whom we dealt were professional and informative at all times
The staff with whom we dealt were professional and informative. Michael Jones replaced the mechanism in my Longines watch, explained the options I had to achieve this, the length of time to carry out the repair and whether the watch would have to be returned to Longines.. The watch was cleaned and the repair was completed in less time than specified and at the price quoted. Thank you for returning my favourite watch to me..
5 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you so much for your kind words. We’re thrilled to hear that you’re happy with the repair and care provided for your watch. We really appreciate you taking the time to share your experience, and we hope to assist you again in the future.
Excellent friendly service as ever.
13 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your kind words! We’re delighted to hear you continue to enjoy our friendly service. We really appreciate your ongoing support and look forward to seeing you again soon.
Super jewellers
Super jewellers efficient, pleasant and welcoming.
Would highly recommend them for all your jewellery needs
13 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for your lovely review! We’re delighted to hear you had such a positive experience with our team. Your recommendation means a great deal to us, and we look forward to welcoming you again in the future.
Great service and very competitively priced
They gift wrap products with no extra charge beautifully. Customer service team reply to email promptly and very professionally outfit. Will def purchase online from here again
9 mars 2026
Réponse de Michael Jones Jeweller
Thank you for your kind review! We’re delighted to hear you were pleased with the service, pricing, and presentation. Our team always aims to provide a smooth and professional experience, so it’s great to know this came across.
We really appreciate your support and look forward to helping you again in the future.
What can I say apart from 5 star…
What can I say apart from 5 star quality 5 star customer service and 5 star value for money. I have had 2 bespoke items made from MSJ and the quality is better than any jewellers ive ever seen.
Natalie thankyou for everything and I truly can not recommend you and your husbands jewellers enough.
Trust me if you want the best quality the best product and the best customer service MSJ is the place to go
12 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for taking the time to leave such a wonderful review. We’re really pleased to hear about your positive experience and how happy you are with your bespoke pieces.
However, we believe your review may have been intended for another jeweller, as we are Michael Jones Jeweller (often referred to as MJJ) and we don’t have a Natalie on our team. If this review was meant for us, we’d absolutely love to hear more about your experience. If it was intended for another business, you may wish to repost it so the right team receives your kind feedback. Either way, we truly appreciate you taking the time to share your thoughts.
Fabulous
Always great and friendly service and this matches the quality of the products.
9 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you for the lovely feedback! We’re delighted you continue to enjoy both our service and the quality of our products. Your support means a lot, and we look forward to seeing you again soon.
Northampton Branch, Gareth Jones
Can't praise this gentleman enough, he kindly fixed my Citizen watch and saved me a ton of hassle. Thank you Gareth Jones, you are a superstar and a credit to the Grosvenor centre, Northampton branch. From one very happy customer 😊
12 mars 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you so much for taking the time to leave such a kind review. We’re absolutely delighted to hear about your experience with Gareth at our Grosvenor Centre branch, he will be thrilled with your feedback. Your kind words mean a great deal to us, and we’re so pleased we could help. We hope to welcome you back again in the future!
Exceptional service
Exceptional service, attentive, considered, the guys at MJJ do a fantastic job in always making you feel welcome, while providing a real luxury experience..
27 février 2026
Avis spontané
Réponse de Michael Jones Jeweller
Thank you so much for your wonderful review. We’re delighted to hear that you felt so well looked after and that the team made you feel welcome while providing the luxury experience we always aim to deliver.
We truly appreciate your support and look forward to welcoming you back again soon.
5 stars 🌟 customer services as usual .
5 stars customer services as usual .
Prompt replies and very quick and efficient sale transactions .
Excellent communications from start to finish and the watch arrived so quickly and on time . 👍
Well recommended !!!
26 février 2026
Réponse de Michael Jones Jeweller
Thank you for your fantastic review and for your continued support. We’re delighted to hear that you experienced the same 5-star service again. Your recommendation really means a lot to us. We truly appreciate it and look forward to helping you again in the future!
great people
in store, great people who know their stuff, are polite, aren't pushy and work to help you get exactly what you want
26 février 2026
Réponse de Michael Jones Jeweller
Thank you for the wonderful feedback! We’re so pleased to hear you enjoyed your in-store experience with us. Our team takes great pride in their knowledge and in making sure customers feel comfortable, never pressured, while helping them find exactly what they’re looking for.
Your kind comments mean a lot to us, and we’re delighted we could help. We hope to welcome you back again soon!
Réponse de Michael Jones Jeweller
Thank you for your kind review! We’re delighted to hear that you found our team helpful and friendly. Providing excellent customer service is something we take great pride in, so it’s wonderful to know your experience reflected that.
We really appreciate your feedback and hope to see you again soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.