Miele Australia Pty Ltd Avis 

Some years ago I spent Nearly $10000 on two Miele washer and dryer appliances, two washing machines and two dryers, the products are great to use but the Miele service delivery is poor . No service outside of Melbourne inner metro area and delays in getting spare parts.
Next time I will choose appliance manufacturers that have a strong service ethos

Prompt delivery, very happy, the robot vacuumed the tiled living room and kitchen with one rug, can’t believe how much dust considering a clean looking floor

Excellent vacuum outstanding customer service!!!

Wow, if I had seen the reviews first I wouldn't attempt to order from them. I ordered washer and dryer package and an integrated fridge, it was a lot of money. They delivered but did not help with unpacking and installing...and why the hell not? Every other appliance stores offer this service for free and even removal of old appliances. It wasn't even offered online on Miele website, so I couldn't have known that I had to pay extra for installation. So to my surprise when the delivery came without installation, I called the hotline. Oh boy, everyone I spoke to was a female Filipino and they all sounded the same, overly polite but useless and hindering in every way. No matter how much I tried to explain that I wasn't given the option online to book for an installation, they just didn't get it and they won't book for someone to come and install it. Speaking to these people is worse than speaking to a 3 year old trying to explain the basics. I paid $180 dollars for a third party to come and install the appliances for me. Then, I called them several times again to of course speak to Filipino call center regarding having issues with switching the fridge/freezer door side. The appliance came with a manual of how to change, which I was able to follow, the problem was that the other side of the door didn't have metal thread in the holes so I couldn't tighten the latch on with a screw. Many phone calls and photos trying to explain this issue without anyone understanding the problem. These people have no freaking clue and eventually, I was transferred to an Australian support staff. She was better with English and I was able to get through to her but it seems that no one in any department in Miele was capable of switching the door...and they had referred me to a third party installer as this 'shouldn't be attempted by an individual'. If that is so, why did the fridge come with a door switching manual and no warning? I can't imagine how it would be like if I have an issue with the appliance eventually. I opted to get a refund of the fridge.

Hello everyone,

I am writing to advise my request for the return of my Nova washer and dryer combination, purchased six weeks ago for $11,000, and to seek a full refund under the 90-day return provision in my contract.

The primary issue concerns a faulty 9 kg dryer.

To make matters worse, over the past six weeks, I have experienced significant delays and inadequate customer service to gain a fix.

This included five instances of extended hold times and approximately seven emails. The support interactions were unsatisfactory; overseas staff provided scripted responses with limited comprehension and a lack of empathy. After being transferred to an Australian representative, a technician visit was arranged for 21 July. I requested a morning appointment; however, after waiting all morning without receiving an SMS notification, I was informed during a 45-minute call that the booking had not been recorded. I was subsequently advised to wait until 31 July, only to be told the technician was unavailable and the appointment was delayed by a further day. Although the technician who attended on 1 August was courteous and helpful, he arrived at 11:50 am after waiting all morning…and was unable to rectify the fault.

These issues are part of a broader pattern of service failures. Given the premium price of these appliances, the level of inconvenience is unacceptable. It appears that cost-cutting measures have compromised Meile’s support services.

I would prefer to purchase more affordable products with superior customer support.

Over the last few i have endless f50 faults on my W1 washing machine. I have had technicians out over the years and nobody has fixed it, each time costing me a hundred dollars.
It is clearly a faulty machine.
If you contact Miele they want to send a tech out and you pay!
Dont buy a Miele W1!

Dear Miele Customer Service,
I am writing to express my disappointment regarding the reliability of my Miele induction cooktop.

The cooktop is approximately four years old and has now broken down for the second time. This is particularly disappointing because it has had very light use. There are only two people in our household, and we cook relatively infrequently, so I would not expect a premium appliance such as a Miele cooktop to experience repeated failures after such limited use.

One of the main reasons I chose Miele was its reputation for exceptional quality, reliability and longevity. Having the cooktop fail twice in only four years has significantly reduced my confidence in the product and has caused considerable inconvenience.

Given Miele’s premium reputation and the price paid for the appliance, I believe it is reasonable to expect it to last well beyond four years without repeated breakdowns. I would appreciate an explanation as to why this has occurred and what Miele can do to resolve this issue in a fair and lasting way.

I look forward to your prompt response and to working towards a satisfactory resolution.

Kind regards,

Anne Johnston

I have owned a Miele Trifle HX2 performance for a while and very content about it. I use it for the overall cleaning. First time I cleaned my carpet I must have removed 3 barrels full of dust. Showing me what I used before didn't do the work.

After months of putting off the decision, I decided to purchase my first stick vacuum cleaner from Miele. I purchased the Cat & Dog, I have a British Shorthair cat who sheds a lot and I needed something reliable for the daily sweeps. It's been fantastic, and I am super impressed how much it picks up off the floor (and the amount of cat fur was stuck in my carpet). Would 100% recommend. I love their barrel vacs, that will be my next purchase!

I recently had my dishwasher installed a the team were so supportive and swift with their work. A great product also that is so quiet that I pop it on at night watching tv and forget that it’s on.

The expensive 10kg heat pump dryer bought as was happy with this brands dishwasher but this had issues from new as was only drying wet cloths. Machines tourch screen dead after little use and service charge is $199.00 plus $40.00 for every 15 minutes spent extra. Will buy used bosch dryer for only $250.00 to fix this problem and will never buy this brand.

We moved into an apartment with Miele appliances - the dream :) we love using the appliances as they not only look luxurious and perfectly fit the marble in our kitchen but also perform perfectly, better than any other appliance brands we had in previous homes.

This company has the worst customer service of any company I have dealt with in Australia in over 50 years. From the time of ordering to installation of a Miele dishwasher(still waiting) they are the worst. Despite their appliances being of high quality, that is where it ends as the Victorian based head office is terrible .... best go to another manufacturer as orders through normal retailers still require delivery and installation by Miele.

Highly recommend Miele. I never thought an appliance could bring me such joy! The teams were outstanding, professional and efficient.

I purchased a washer and dryer and gave the delivery address to a residence in Blackheath NSW. This is outside the Metro area. Miels’s IT system did not seem to recognise that Blackheath was outside the Metro area. Accordingly on Friday 10 July, I received a text from Miele to say that the goods will be delivered the following Monday. The text also said that I would receive a further text the day before ie on the Sunday advising a delivery window. On the morning of Monday 13 July I had still not received a text advising when the goods might be delivered. Miele’s customer assistant told me that the goods would not be delivered on the Monday and could not advise me when they might be delivered. The reason for this is because delivery was in the hands of Miele‘s agent. I was given a tracking number and contacted the agent on Tuesday 14 July. I was told the delivery would take place the next day ie on Wednesday. On Wednesday morning I contacted the agent only to be told the delivery would not take place on Wednesday but the following Friday.
This is a great inconvenience because the residence is a holiday home and is often unattended. It is difficult to believe that Miele’s IT system can’t recognise that Blackheath is outside the Metro area. All of the communication I received assumed that Blackheath was inside the Metro area. The other complaint I have about Miele is that it does not install appliances outside the Metro area. If inside the Metro area it charges $60 per appliance. Miele has an agent located in the Blue Mountains who installs on behalf of Miele. But the agent wanted to charge $480 to install and take away the old appliances. This is overcharging to a high degree. It seems that Miele countenances this kind of overcharging.

Purchased a Miele dishwasher (with the 10 yr warranty…bonus). It was installed by Miele installers. They left after install and setting machine to do a wash cycle…then an error code appeared. Did as advised, “if you have any issues call this number on invoice”… What a joke, an overseas call centre dealing with queries for a brand that would be considered and is certainly “sold” in store as a more “premium brand”…. The people in the call centre don’t comprehend the situation you are trying to explain and you are in this eternal loop of “conversation “…very frustrating to be on phone for over an hour to some one who doesn’t get it!
Then transferred to their customer care centre in Melbourne, appointment arranged for 5 days time (technician turns up early, and we are not home). Next technician turns up 10 days later (advises machine is faulty, water going everywhere, 6 towels later he leaves and advises a new machine will need to be installed). 5 days later a technician comes he turns up without new machine (no idea on why he is visiting). He makes a call to his boss who advises we will have a new machine within 24hours. Ha Ha that never happened because technicians do not have say over deliveries from the warehouse. Another call to the rude individual at the Customer care team, Melbourne and first available re-install date is a week away….
Day arrives that we are to have this issue finally sorted and new replacement dishwasher… Technician walks in checks the spigots for drainage and says the original install was incorrect (they’ve attached drainage to wrong spigot and thats why machine doesn’t drain, nothing wrong with the machine….)
You have to be kidding…a month later and it all came down to the original installer not knowing or doing his job properly. (Apparently installers have a check list that should check off at each install…) Shame on you Miele, think you need to spend some of those $$ training your staff properly, installers and customer care team (to show a little more care, maybe you need some more staff to shorten the delays of remediating issues that customers experience).
Miele’s after sales service does not match with the ‘hype’ of the sales staff in store when they tell you “when buying Miele you are buying a premium brand”….
Why would I buy Miele again after this experience??

Been using all Miele appliances since 1980 in 5 houses. 2026, the new Miele dishwasher continues to sit in our dining room. Paid for delivery and install. Fellow could not remove old Miele dishwasher so left. He would not have got into the truck when my husband saw he had failed to see and remove two screws. The old dishwasher slide out easily. Told to contact Miele to arrange the installation. Hours on the phone, kept being transferred from one person to the next , no one with English as first language. Four attempts over two days for resolution; on third day was told that someone would call to install in four days time between 10 -12. No confirmation, installer no show. ( Thinking I was told that just to get me off the phone). Paid $179 for delivery and installation. Will now go back to very reliable retailer (Bing Lee) and pretty sure they will arrange installation and I hope get full refund from Miele for us.
Products are very good but after sales and service hopeless. No more Miele brand for us and will no longer recommend them.

Dont buy miele if you ever need a repair. Worst customer experience Ive ever encountered. Dont want to write an essay on how bad. But even after a technician came, did some repairs and assured us it's working fine my dishwasher is still not working. incompetence from beginning to end and no way to speak to anyone with english as a first language

They are completely unorganised with their delivery and installations. Make sure you double check with them regarding the delivery date and what's included. I would never buy from them again. My items came in different deliveries and no installation. Also, no option in webshop - you need to call to confirm and book installation. Spend hours on the phone to organise this....

I always thought buying Miele (at “premium Miele prices”) meant two things - quality and service. My entire kitchen and laundry are Miele..but my most recent experience of this company has turned me away from the brand. I have an 8 year old WKF130 washing machine - it went into an error state so I went to book a Miele service to find the wait time was TWO WEEKS and later that day discovered their booking site was completely inaccessible. I can’t afford to be without a washing machine for 2 weeks while Miele gets their act together..so today I bought a Bosch instead. Half the price (of the 2018 Miele price) and it arrives in TWO DAYS. Interestingly, a new Miele could have been delivered in 5 days…just a shame Miele doesn’t put as much priority into supporting their existing customers. Will now continue replace all my Miele appliances with other quality brands at half the price. No more Miele for me - they’re just not worthy of my custom.