Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my... Voir plus
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Lisez les avis des autres
When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. The... Voir plus
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Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the... Voir plus
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I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Écrit par l'entreprise
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Coordonnées de contact
PO Box 725369, 31139, Atlanta, Etats-Unis
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4,2
Bien
334 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Sketchy
Sketchy , ended up with 3 undisclosed fees raising the price another $15 nearly increasing my monthly rate by 50%
15 mai 2026
Avis spontané
Réponse de Mile Auto
Hello James - thanks for your review on Trustpilot. Mile Auto makes every effort to be transparent with our customers regarding all costs and fees associated with our pay-per-mile auto insurance. All our fees are filed with state insurance regulators, disclosed on our website and displayed on our monthly statements. Traditional car insurance companies typically hide their fees by burying them in their premiums without clearly disclosing those fees. We trust that the totals that you pay monthly for your premium and fees reward you for your low mileage driving. We appreciate you being part of the Mile Auto family. -Mile Auto Customer Success
I tried calling an assigned adjuster…
I tried calling an assigned adjuster multiple times and left voicemails with no confirmation or call back. I decided to get to customer service to see if I could get any assistance on a claim and Ian was very happy and willing to help and assist. We tried getting in contact with the assigned adjuster since Ian said they should be available but turns out that they just did not want to talk to me. Ian was very helpful on confirming my questions and concerns, adding additional information and also gave me a manager contact information. Ian went above and beyond today with assisting me and my client's claim and I appreciate that a lot. Some adjusters can learn a thing or two from him.
4 mai 2026
Avis spontané
Réponse de Mile Auto
Hi Trung - thanks for your Trustpilot review. Ian is an A+ member of our claims team, and we are so glad he was able to jump in and help. We are checking on the challenge you mentioned regarding your assigned adjuster, and will rectify that immediately. We appreciate having you a part of the Mile Auto family. -Mile Auto Customer Success
Not very updated even though is a online company.
Competitive on the prices, bud costumer service is very bad, as well as their website, every time you want to do any change you have to call or fill a form, making the processes not easy to be done compared with other companies, I just hope they make easier in case of any claim.
4 mai 2026
Avis spontané
Réponse de Mile Auto
Hi Rogelio - thanks for your review on Trustpilot. You are exactly right about our online functionality, and an updated web and app experience is in the works (actually in testing now) and should be released very soon. We have a top-notch claims team, and while we hope you don't need them anytime soon, we know you will be pleased with their care and performance. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Ian was helpful and knowledgeable in…
Ian was helpful and knowledgeable in helping file my claim.
1 mai 2026
Avis spontané
Réponse de Mile Auto
Hi Matthew - thanks for your review on Trustpilot. We are pleased that Ian was able to assist you with filing your claim. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
Great experience
Great experience. Great rates. Ongoing positive experience with Mile auto. They helped me when I bought my traded in my car and needed to change my insurance coverage to my new vehicle and ran into some questions. Customer service was responsive through email and got back to me within the day.
30 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Michele - thanks for your kind review on Trustpilot. Our Customer Care team members are indeed top-notch, and we are pleased they helped provide a positive experience for you. That's why they are here. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Mileauto answered all my questions, kind and knowledgeable while giving the best prices I've seen in years.
Mileauto answered all my questions. The great people who work for Mileauto are kind, well informed and always ready to help. I really like their prices and believe other insurance companies should follow them. I have not needed them for anything serious but I'm sure I'll get the same attention at that time as I do now. I thank you for all you do. I promise if you choose Mileauto, you'll keep a lot of money in your pocket and still have quality auto insurance.
28 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Mark - thanks for your review on Trustpilot, and your kind comments about our team and our pay-per-mile auto insurance. We are pleased to be saving low mileage drivers money on their car insurance. We think it's only fair that customers just pay for what they use - unlike traditional auto insurance companies. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
I love this company and refer my…
I love this company and refer my friends and family all the time!! Nate and the whole staff are always so pleasant and helpful. Progress is always done so quickly and the payments can't be beaten!!
27 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Angie - thanks for your review on Trustpilot. Nate is super, and we think all the members of our team are kind, helpful and respectful. Thank you for being part of the Mile Auto family. Safe driving! -Mile Auto Customer Success
Ok every time I call the personal are…
Ok every time I call the personal are friendly and polite and helpful and resolve my concerns fast politely and most of all they listen that last one is very important to me. THANK YOU MILES AUTO
24 avril 2026
Avis spontané
Réponse de Mile Auto
Hello Jose - thanks for your kind review on Trustpilot. We appreciate you recognizing our team members for being friendly and helpful, and especially their willingness to take the time to listen. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Réponse de Mile Auto
Hi Michael - we appreciate your review on Trustpilot. Yes, Klyde is kind, efficient and always helpful. Thanks for recognizing him, and thanks for being part of the Mile Auto family! -Mile Auto Customer Success
Ian was very helpful and knowledgeable…
Ian was very helpful and knowledgeable and helped resolve my issue.
23 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Joshua - so glad that Ian was able to help out with your policy. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Totally expensive premium.
This company rate changes based on the mileage you driving. First month low premium and chares much more if you drive more mileage than the first month. I canceled the policy but they still charged fee about half of premium. Actually this company was more expensive than major company. I would never go back to this company and totally not recommend.
9 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Sue - Mile Auto is a pay-per-mile car insurance company, and charges for the miles our customers actually drive each month. If you are not a low mileage driver, traditional insurance would be a better fit. But, for the tens of thousands of drivers across the country who trust Mile Auto for their low-mileage driving, it's a perfect fit. Higher mileage drivers should stick with traditional insurance companies that tend to overcharge lower mileage drivers. Thanks for giving Mile Auto a try. -Mile Auto Customer Success
Buyer beware they charge based on how…
Buyer beware they charge based on how many miles you drive
22 avril 2026
Avis spontané
Réponse de Mile Auto
Hello Solomon - we received your review on Trustpilot. Mile Auto is a pay-per-mile auto insurer - and thus our entire business model is to charge based on how many miles you drive. It is intended for low mileage drivers. Unfortunately, it appears that it didn't work our for you. But, it works perfectly for tens of thousands of drivers across the USA who trust us with the auto insurance needs. We hope you've found insurance more suitable for the miles you drive. -Mile Auto Customer Success
I called to update my credit card and ended up getting a discount!…
I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if I was married and I said yes which got me a discount! My insurance agent had listed me as single when I went to Mile Auto for some reason. I could have had this discount all along! Thank you, Cami for helping me. It pays to ask questions and she was so helpful. Mile Auto's customer service is great!
20 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Ms. Hagenbuch - thanks for your kind review on Trustpilot. We are glad that Cami was able to help get all this situated for you. Cami is a super member of our Customer Care team. We are thankful to have you as a part of the Mile Auto family! -Mile Auto Customer Success
Clyde is absolutely wonderful.
Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super knowledgeable and very very professional..! If only ALL our customer service interactions could be with Agents like Clyde.! He is definitely ONE OF THE BEST...😊
13 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Brandi - thanks for your kind review on Trustpilot. Clyde is a key member of our Mile Auto Customer Care team, and we are pleased that he was able to deliver excellent support. Thank you for being part of our Mile Auto family. -Mile Auto Customer Success
Customer support is fabulous
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and efficient to call someone on the phone! You don't need to worry about navigating a confusing web app or mobile app. I just spoke to Klyde and he was extremely helpful in changing my payment method and explained how payment methods are set up within the system-- only one payment method allowed, which is nice and simple. In this day and age we need more simplicity and more human contact! Agents can also email you things -- such as your policy documents. They can also help if, for some reason, you're unable to take an odometer photo by the deadline. Mile Auto is great!
10 avril 2026
Avis spontané
Réponse de Mile Auto
Hi Gwen - thanks very much for your Trustpilot review. Our Customer Care team works hard to provide excellent and personalized support for all our customers. We appreciate having you as a part of our Mile Auto family! -Mile Auto Customer Success
La atención fue constante
La atención fue constante, con periodos de respuestas bien rápidos, muy cordial y respetuosa
9 avril 2026
Avis spontané
Réponse de Mile Auto
Hola Reinier - Muchas gracias por tu reseña y por formar parte de la familia Mile Auto. -Mile Auto Customer Success
Excellent company!
I have no complaints for this company, or any representative with whom I’ve had dealings. Highly recommend.
23 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Jude - thanks for your review on Trustpilot. Our team works hard to serve the needs of our customers, and we are grateful when that goal is achieved. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Mile Auto insurance is a SCAM, drove 38 miles, cost $55
Mile Auto insurance is a SCAM. DO NOT waste your time with this company. My 1999 Ford Truck was driven 38 miles in a month, and the insurance premium was $55. I'm retired with a PERFECT driving record.
How did they raise the $16 base charge, plus the 57 cent mileage charge up to $55? They added these HIDDEN FEES:
Anti Theft Fee $2.50
Installment Fee $5.00
Mileage Data Capture Fee $6.00
Policy Administration Fee $25.00
There is nothing in their signup papers about a $25/month "policy administration fee".
Also, since you have to email a picture of your odometer every month, so they can figure out the mileage cost, every policy will be charged the $5.00 "installment fee".
EVEN WORSE... They only give you THREE DAYS to email your odometer photo, or they charge you for 2.000 miles that month, with a huge mileage fee.
That happened to me once, since I HAD two cars insured by Mile Auto, and each odometer photo is due on a different date.
This company is a 100% SCAM! They ADD FEES, until your cost EXACTLY equals a real insurance company, like progressive or E-surance.
It is so much hassle and worry to sign up (only over the phone - no online anything!), then have to worry if you missed your three day window for the odometer photo.
It sounds great, only pay 15 cents per mile that you drive in a month... then where the H#LL did the other fees come from, so your cost EXACTLY EQUALS a REAL INSURANCE company!?!?!?!?!?!
I'm in a rage about being ripped off, after all this time and effort to sign up, and send in all these odometer photos.
Please DO NOT waste your time, thinking you will save a DIME with this scammer "Mile Auto".
I would attach a photo of the 38 miles driven/$55 monthly bill, if I could, but I can't using this browser. P.S. The more sporty cars, like 2009 Honda Accord, have a monthly "base charge" of $26, WITH the other fees added on top. So, there is no way to win with this company
2 avril 2026
Avis spontané
Réponse de Mile Auto
Dear Mr. Farm Guy – we’ve read your review on Trustpilot, and also examined your records in our system. Thank you for trusting us with your car insurance for two consecutive 6-month terms. Unlike most traditional insurance companies, we choose to clearly disclose all charges in our monthly statements whereas other insurers hide those charges in their monthly invoices. You are correct that we charge an anti-theft fee (required by the State of Texas), along with installment fees, mileage capture fees and policy administration fees. We believe in transparency and full disclosure for our customers.
As you experienced during each of the 12 months you were insured by Mile Auto, we do require monthly odometer photos as that is how we are able to charge our low-mileage customers for the miles they actually drive. If a customer fails to submit an odometer image, they are charged for 40 miles per day for the prior month. Once an image is finally submitted, a credit is issued for any overpayment if the mileage is less. For each of the twelve months you were insured by Mile Auto, you submitted your odometer images and saw how our systems operated and how your monthly statements were created.
With each of our customers, rates are developed using traditional insurance underwriting criteria, and then the insurance costs are divided into a fixed base monthly rate and a per mile charge. Rates vary for each customer depending on their vehicle, driving history, claims history, etc. Low-mileage customers can typically save hundreds per year compared with traditional “all-you-can-eat” insurance.
We regret that you feel like Mile Auto is a “scam.” We can assure you that the thousands of customers who have been insured by Mile Auto for millions of miles would not agree.
In the event you wish to discuss your experience further, feel free to email us at: customersuccess@mileauto.com.
Clyde was amazing on helping me I give…
Clyde was amazing on helping me I give him 5 stars
30 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Kimberly - we agree with you that Clyde is indeed amazing. Thanks for trusting Mile Auto with your auto insurance needs. We appreciate having you as a part of the Mile Auto family. -Mile Auto Customer Success
Klyde
Hello,
Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed.
I advised several individuals at the dealership with your company name and how mile auto works. Hopefully, you will receive some referrals as a result of me expressing how pleased I am with you.
Warmest Regards,
Cynthia King
30 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Cynthia - thanks very much for your kind review on Trustpilot. Klyde is a valued member of our Customer Care team, and works hard to take care of each customer he deals with. We are pleased to have you as part of the Mile Auto family, and also appreciate the referrals of happy customers. Thank you! -Mile Auto Customer Success
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