Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my... Voir plus
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Lisez les avis des autres
When my debit card expired, I called and provided them the new number. They ended up adding my card to someone else's policy, cancelling mine and sending the notification to the wrong address. The... Voir plus
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Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the... Voir plus
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I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Écrit par l'entreprise
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Coordonnées de contact
PO Box 725369, 31139, Atlanta, Etats-Unis
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4,2
Bien
334 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently moved from Georgia to…
I recently moved from Georgia to Tennessee. I had questions on my policy which were not answered and the customer service person was rude. When I asked for a supervisor, I was told that they do not have one. I called back and waited for 20 minutes with no supervisor. So, I called the next day and asked again. Again, I was initially refused. I stated this is enough so after about 15 minutes, another rude person came on the line by the name of Elana. She stated that she was the customer service manager. Due to her rudeness I asked who her supervisor was and she told me that it was the President of the company. I have had mile auto for a few years and never had this type of customer service. I needed a new policy but I would NEVER use this company again and cancelled the next day after I bought from another company.
No one should ever have to spend their hard earned money with a company that does not appreciate a customer. Other insurance companies do!!!!
27 mars 2026
Avis spontané
Réponse de Mile Auto
Dear Steve - we have received your Trustpilot review, and regret that you feel you were treated rudely by any member of our Customer Care team. We appreciate having you as a Mile Auto customer, and are pleased that you found suitable insurance once you moved to Tennessee. Sincerely, Mile Auto Customer Success
Ian was excellent in helping me resolve…
Ian was excellent in helping me resolve my situation
23 mars 2026
Avis spontané
Réponse de Mile Auto
Hello "R" - We are pleased that Ian was a big help. Our Mile Auto team members really do care about our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
If you want to save money with a smile go tomorrow
I got my auto and let me tell you this is the best thing since sliced bread they live up to their word I got a very nice representative they always so nice my auto is the one that you want to go with I was with another company plan over $320 for a 2019 Toyota RAV4 and a 2007 Maxima with liability I went to my auto for the same price they go by the mile I'm now paying $1 like $30 it is a very very very very good company I have no complaints none whatsoever I love my uncle y'all tried if you don't drive a lot this would be the place where you need to be
19 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Toinetta - thanks very much for your review on Mile Auto. We are pleased that we are able to save you money for your lower mileage driving. As you can see, we operate kind of like your electric bill - the less you use the less you pay. And, we agree that the members of our Customer Care team are kind and really listen to what our customers need. Thanks for being part of the Mile Auto family. Drive safely! -Mile Auto Customer Success
SEL was very helpful
SEL was very helpful, friendly, and resolved all my concerns.
19 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Gloria - thanks very much for your review on Trustpilot. We are pleased that our Customer Care team was able to kindly and efficiently assist you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
Charged excessive
WTF This 700.00 charged this month what's a ripped off. Charged excessive. Charged arm and legs. Disappointed with mile auto. Check my Google reviews. Dam sh*t.
18 mars 2026
Avis spontané
Réponse de Mile Auto
Hello Binhminh - we have reviewed your Trustpilot review and researched your account. First of all, we appreciate you being a long-term member of the Mile Auto family. We see that our system did not receive your mileage reading for the most recent month, so our Customer Care team is attempting to reach you by phone and email to get that odometer reading in order to adjust your payment accordingly. Just for the record, our monthly invoices reflect the miles actually driven in the prior month. If we do not receive a reading, our system automatically generates a "default charge" for 40 miles per day. Once that happens, when a customer reaches out, that can immediately be corrected to reflect a charge for the actual miles driven. We look forward to taking care of this situation for you. Thanks very much. -Mile Auto Customer Success
I called because I needed to add…
I called because I needed to add another vehicle, change my payment card. Cami was very kind, patient, knowledgeable about my process. Handled everything well and professionally. So glad that we chose this auto insurance company. Customer service has always been great.
13 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Catreana - thanks for your review on Trustpilot. We are glad to hear of your positive interaction with Cami. Our team is focused on kind and professional efforts to serve our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Ana what's very helpful and willing to…
Ana what's very helpful and willing to make sure that my questions and concerns about my claim were clearly under, she took the time to go over every issue and made sure that everything was clear.
Thank you Ana!
12 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Gabriel - thank you for your review on Trustpilot. Dealing with claims can be frustrating and confusing, and frankly the claims experience is what sets "so-so" insurance companies apart from "great" insurance companies. We are so glad that Ana was able to be there for you to make the process clear and understandable. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Just another crooked company!
Had several people run quotes with the same vehicle and basic information that would not effect the cost. Minimum liability insurance for a second vehicle that doesn't get driven except dump runs or home depot.
My insurance for my car wanted to charge me full fare for the second so I was shopping and heard stories of the fluctuating pricing so I gave a few people the same basic info to run from different locations. They all got different quotes. So I called them and they gave me a quote that was higher. I said no thanks and ran another quote from their website and it came in 33% cheaper. I called them back and asked them how that is possible SARA whom claimed to be a supervisor was rude and stated that multiple quotes were not possible because you have to enter your VIN and drivers license to get a quote.
I said,not from your website! Don't use your license,social, or phone number for a quote! They just get more money from selling your information and they are not required buy law.Then extended her rudeness and said she knew what she was talking about and she is a customer too. I said you work there and you had to use the website to get your insurance. Sounds unfeasible or stupid!
You have my information what aspects would make my quote cheaper? She said your quote is what it is. Is it fraud or stupidity. 50 years of different scams from all insurance companies makes shopping around a necessity. The electronic wall saves many a gutless weasel the beatings they deserve. Another negative situation created by the use of business phones and Internet!
Here's hoping the next time you need insurance it's for medical recovery!
11 mars 2026
Avis spontané
Réponse de Mile Auto
Dear Feathers Galore - All auto insurance, including insurance from Mile Auto, depends on the personal details of the applicant (things like prior claims, prior insurance coverage, age, address, etc.). To get a full quote, all insurers also require a drivers license number, home address, garaging address for the vehicle and VIN. A full and accurate quote does not depend upon generalized information, but specific information relevant to you, your vehicle, your claims history, and your motor vehicle violations. So, unless you shared all your personal information with the "several people" who ran your quotes, they would not get the same result. Also, most insurance companies run antifraud analytics in the background that detect multiple users attempting to defraud insurance companies, so your efforts to obtain multiple quotes by multiple people using the same information would also likely trigger such system protection mechanisms. And finally, we do not sell information to third parties. -Mile Auto Customer Success
It was good an helpful
11 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Kahlayni - thanks for your review on Trustpilot. Our Customer Care team members here at Mile Auto work hard to be kind and helpful. We are so glad you are part of our Mile Auto family. -Mile Auto Customer Success
Ian was very helpful and he was also…
Ian was very helpful and he was also very thorough.
10 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Todd - Thanks for your review on Trustpilot. We are pleased that Ian was helpful; he's an outstanding member of our team. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
PROMPT, POLITE SERVICE
The customer service was prompt and simple. Easy resolution.
4 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Charles - thanks for your review on Trustpilot. We are so glad our Customer Care team could quickly and easily provide the service you needed. We will share your kind words with the team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Réponse de Mile Auto
Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success
I had a serious auto accident and it…
I had a serious auto accident and it was very devastating. I spoke to 2 Mile Auto reps immediately after and they helped guide me in what to do and when. Then Tiffany from claims followed up with me later in day and she was amazing. Kind. Helpful and took extra time to reassure me all would be ok. I feel like she is a friend! I’m grateful for all the assistance I received and I have confidence all WILL BE OK!
1 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Kelli -thanks for your review on Trustpilot, and we are sorry to hear about your accident. The true test of an insurance company is how you are treated when you need to make a claim. Tiffany is indeed amazing, and we are pleased that she was able to help you and to reassure you. The whole claims process can be confusing and having someone like Tiffany to guide you through it makes all the difference. Thanks for being part of the Mile Auto family, and take care. -Mile Auto Customer Success
Fin is awesome he handled everything in…
Fin is awesome he handled everything in a timely manner!
4 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Inez - thanks for your review on Trustpilot, and thanks for being part of the Mile Auto family. Fin is indeed awesome, and we are so glad he was able to help you quickly and efficiently. Drive safely! -Mile Auto Customer Success
Good stuff
Honestly? I work five minutes from home and am very much a homebody. This was the cheapest option BY FAR and worked exactly as I needed it to. That being said, if you drive even a "normal" amount, expect the rates to be much higher. A $140 bill can very quickly turn into a $190 if you don't pay attention. Again, I wouldn't call this a fault, just a heads-up.
The customer service was always professional and speedy.
3 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Troy - thanks for your review on Trustpilot. And also, thank you for helping to educate potential customers on how it works. We are built for drivers who typically drive less than 10,000 miles per year, and the less you drive, the more you save. However, since we are pay-per-mile, the opposite is also true: the more you drive, the more you will pay. So, as you said, it's important to understand how much you drive since the amount you pay monthly can go up and down, depending on the miles you drive. It's kind of like your electric bill - you pay a base monthly amount and then the bill varies based on exactly what you use. We appreciate having you as a part of the Mile Auto family, Troy! -Mile Auto Customer Success
She was patient and kind
3 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Joshua - thanks for your review on Trustpilot. We are pleased that you've experienced the kindness and patience of our team members. Everybody deserves to be treated with kindness and respect. We are glad to have you in the Mile Auto family. -Mile Auto Customer Success
CAN'T CANCEL MY INSURANCE. WORST CUSTOMER SERVICE. FRAUD
I BELIEVE ALL GOOD REVIEWS ARE WHAT THEY MAKE THEMSELVES!
I wish I could give this company 0 stars. This company is a scam. I called customer service to cancel my insurance plan. The company confirmed and sent a confirmation email. However, the following month I was still charged to renew the plan. I called a second time to complain, and they said they would cancel and send me an email. I said they had already done that, so why were they still charging me? I want my money back. They hung up. What's going on if this isn't a scam?
I am calling my bank to dispute the transaction, and report that is a fraud!
3 mars 2026
Avis spontané
Réponse de Mile Auto
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
Can’t cancel my policy. They autocharged
I called them to cancel my policy, and get an email to confirm that. However they still autorenew it and charged me. No way to cancel. Absolutely fraud!
2 mars 2026
Avis spontané
Réponse de Mile Auto
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
Ian was very helpful and very polite
Ian was very helpful and very polite. Made the whole process very easy. Thank you !
2 mars 2026
Avis spontané
Réponse de Mile Auto
Hi Heather - thank you for your review on Trustpilot. We are pleased that Ian was able to assist. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Very patient and understanding with my…
Very patient and understanding with my needs. Took the time to explain every single coverage. Please give this man a raise!!!
27 février 2026
Avis spontané
Réponse de Mile Auto
Hi Deshaundrell - thanks for your review on Trustpilot. We are glad that one of our in-house licensed agents was able to clearly explain your coverage options and to take the time of understand your auto insurance needs. We are pleased to have you as a member of our Mile Auto family. -Mile Auto Customer Success
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