Mill Timber Direct Avis 514

TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Generally happy with order and will be using agai. Product was good and price were competitive. Only gripe was lead time, which was meant to be up to five working days, but was nearer ten.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de bois
  2. Fournisseur de matériaux de construction
  3. Fournisseur de bois de chauffage
  4. Magasin d'articles pour l'aménagement paysager
  5. Entreprise de panneaux de bois contreplaqué et aggloméré
  6. Fournisseur de bois

À propos de Mill Timber Direct

Écrit par l'entreprise

A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area.  Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.

Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.

Open to both trade and the public we supply a range of high quality timber and building materials:

  • Fencing timber: featheredge boards, fence panels, fencing accessories etc.
  • Wooden garden gates, handmade in Cornwall
  • Garden sleepers including reclaimed sleepers and oak sleepers
  • Timber decking and decking accessories
  • Handcrafted, heavy duty garden furniture
  • Sawn timber in a range of sizes for construction, landscaping & DIY projects
  • Claddings
  • Mouldings, skirtings, architraves
  • Graded timber carcassing
  • Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
  • Hardwoods
  • Building accessories: hardware, fixings, hand tools & essentials

Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.

You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

514 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Good prices speedy service & good…

Good prices speedy service & good product

10 juillet 2025
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Réponse de Mill Timber Direct

Hi Rahim, thank you for your kind feedback, it's much appreciated. You were served by our Cardiff branch and we hope you'll come back soon. Enjoy your day.

Noté 3 sur 5 étoiles

I choose mill timber as they are across…

I choose mill timber as they are across the road from my house. Seemed easy enough for them to deliver quickly.
I payed for delivery (£10) which I was willing to pay as I couldn't have carried my items from the Croespenmaen site to my house or fitted them in my car.
However it took almost a week for me to receive my items. I find this baffling as I literally live less than 2 mins away from the site.
Upon delivery I was greeted by a nice man who carried them into the back garden for me and placed them in my lawn where I needed them. He was polite and respected my property.

31 juillet 2025
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Réponse de Mill Timber Direct

Hi Chris, we do apologise that your order was not delivered any sooner. We promise to deliver all orders in 3-7 workings days just in case the delivering branch is a little busy or they have to get in stock from another branch. Again we do apologise and hope to see you again soon. All the best, Mill Timber Direct.

Noté 5 sur 5 étoiles

Great service

Once again, the help from Cardiff has been great. They were happy to arrange a collection for a return although in the end I kept and used the goods.

28 juillet 2025
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Réponse de Mill Timber Direct

That's fantastic to hear Trevor, thank you for taking the time to feedback and I will pass on to Mon Timber Cardiff. Have a great day.

Noté 5 sur 5 étoiles

Great company

Great company, good customer care.

16 juillet 2025
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Réponse de Mill Timber Direct

Hi Matthew. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Noté 5 sur 5 étoiles

Brilliant Service

Brilliant prices & brilliant, prompt delivery.

21 juillet 2025
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Réponse de Mill Timber Direct

Good morning Peter, thank you for taking the time to leave feedback - it's much appreciated! Have a great day.

Noté 1 sur 5 étoiles

Non delivery

Ordered timber L trim to cover corners on shed.... Website says in stock, expected delivery 7 to 10 days.....called about my order on 2 occasions, told of new delivery dates, both of which have now passed, only to be told today, the only depot with these in stock is in Cornwall !!! Cancelled order, bought with much smaller company and being delivered tomorrow !

15 juillet 2025
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Réponse de Mill Timber Direct

Good morning,
Thank you for your feedback and we’re sorry for the confusion with your order. We’ve looked into the problem; the material needed to be machined at another branch and there was a breakdown in communication which resulted in delivery dates being issued to you in the belief that the material would be ready but it wasn’t. This is on us and we apologise for the frustration caused. We hope that Mill Timber Direct can help you in the future.
Best regards
Mill Timber Direct

Noté 5 sur 5 étoiles

Great overall experience

The website was easy to navigate. The process were competitive. The delivery was smooth and very customer focused and the wood delivered seems to be of high quality. I fully intend to use this company again for my wood needs in the future.

19 juillet 2025
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Réponse de Mill Timber Direct

Hi Daniel, thank you for such a positive review, we really do appreciate your feedback, which I'll pass on to Mon Timber Newport who fulfilled your order. Have a great day and we hope to see you again soon.

Noté 5 sur 5 étoiles

Excellent value timber

Excellent value timber, very decent quality, very happy with the delivery

18 juillet 2025
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Réponse de Mill Timber Direct

Thank you for the great feedback Swansea Boy, we hope so see you again soon!

Noté 5 sur 5 étoiles

Good quality feather boards

Good quality feather boards. Made.a breat fence. Recommended

27 juin 2025
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Réponse de Mill Timber Direct

We're so pleased to have supplied the timber for your fence; featheredge is a great choice. Thank you for the feedback and enjoy your day!

Noté 5 sur 5 étoiles

Great

Great, easy to navigate the website and communication was clear on delivery etc.

15 juillet 2025
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Réponse de Mill Timber Direct

Thank you for your feedback, it's much appreciated and we're delighted that you had a smooth buying experience with Mill Timber Direct.

Noté 5 sur 5 étoiles

Clear

Clear, quick, easy

24 juin 2025
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Réponse de Mill Timber Direct

Thank you for your positive feedback, and we hope to see you again soon.

Noté 5 sur 5 étoiles

Excellent products and service

Excellent products and service. Delivery driver carried timber to rear of property and was very helpful. Will definitely use again. Thank you.

20 juin 2025
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Réponse de Mill Timber Direct

Hello Hywel. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct

Noté 4 sur 5 étoiles

Great service at the mill for…

Great service at the mill for collection but disappointed it took 3 days after ordering the timber online for it to be ready to collect. Will just drive there in future and buy onsite.

8 juillet 2025
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Réponse de Mill Timber Direct

Hi. Thank you for leaving a review. We do apologise you were unable to collect your order the same day, and we hope to see you again soon. All the best Mill Timber Direct

Noté 5 sur 5 étoiles

Excellent quality and service

All really good for a really good price. Will defiantly use again for other projects .

7 juillet 2025
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Réponse de Mill Timber Direct

Thank you very much for sharing your review of our service. We hope to see you back on the site soon. All the best, Mill Timber Direct

Noté 1 sur 5 étoiles

Rubbish - Avoid.

Ordered 3x poles which cost £40 to deliver… poles arrived split, spoke to someone who could barely hang a sentence together. 3 more poles arrived split- again split so refused. Now awaiting refund.
I’d never use or recommend this company- appalling service.
Only good thing was the delivery driver - who was very helpful.

29 juin 2025
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Réponse de Mill Timber Direct

Hi Susan. We do apologise for any issues you have experienced since raising your order with us. Unfortunately, the products you ordered will often come to us with splits, as they are softwood products stored outside in the elements. Again, we cannot apologise enough and hope you will consider ordering again from us in the future. Kind Regards, Mill Timber Direct.

Noté 5 sur 5 étoiles

Quick and respectful delivery

Quick and respectful delivery, timber as described

29 juin 2025
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Réponse de Mill Timber Direct

Thank you for taking the time to review us Anthony, it's great to have feedback like this. Kind Regards, Mill Timber Direct

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