Mixperfume Avis 136

I'm a little cautious of this place now. I purchased some samples first to see what the service would be like given it was my first purchase and the main scent I wanted wasn't sent - another random fragrance was sent instead. I reached out via the contact form with no response. I reached out via chat where they said the replacement would be sent and I haven't gotten any confirmation or tracking info. I reached out via email and no response. I can't say I would recommend given the customer service and product accuracy is poor. I wouldn't trust making a $300+ purchase on a fragrance with them.
Update(March 2026) – my primary concern with this business is their customer service or lack thereof. Sending an incorrect item is an honest mistake. They rectified that mistake by sending a replacement. However, sharing a person’s mailing address on TrustPilot in a defensive response to my review is not. After I pointed this out, they removed the street so I attempted to give them another try. There was an extremely delayed response to an issue I had with redeeming the reward I earned. Their response to that customer service inquiry was to say, “After reviewing your recent interactions and feedback we’ve decided we’re unable to fulfil further orders for you.” The 5 plus exchanges via email (Gabriel/Lidia) where they tried to bully me into changing my review made me realize that it was a poor decision to try and patronize this “small family owned” business again. They need a serious overhaul in their operations/customer service. While I respect the decision not to fulfill further orders my concern regarding reward was never addressed. Poor experience overall and I’m sure more people would know this if there were Google reviews available.
Previous rating – 2 stars
Previous rating title - I'm a little cautious of this place…

Thanks to Mixperfume, I got to test over 10 niche perfumes I couldn’t find anywhere else. I ended up falling in love with one I never expected. Worth every penny.

Such a small detail but it makes all the difference — every sample is labeled clearly and comes in this adorable bag. Super organized and thoughtful. 🧴💕

I used to waste money on full-size perfumes that didn’t suit me. Now I get to test them out first, and it’s honestly a game-changer. Fast shipping and so many options!

One of my samples arrived damaged and they immediately sent a replacement, no questions asked. You can tell this is a small business with heart. I’ll be a customer for life.

I’ve discovered so many designer perfumes I now love thanks to Mixperfume. The samples are generous, the packaging is elegant, and it feels like a treat every time I order

The best way to try luxury perfumes in a budget! All my perfumes arrived in colorful decants. I ordered Chanel Comete and couple Creeds which are impossible to afford in a full bottle and I am going to order more!!! Thank you!

I was very unhappy with my product. I reviewed and explained why I was unhappy. Nobody responded to me.
Now I'm even more unhappy.
Don't ask for reviews if you're not going to respond to customer's problems. I am now an ex customer.
ETA: I read your response, which was the first I've gotten since my complaint. I did not receive any emails with a return sticker. Even if I had, I wouldn't have been able to do anything with it, since I can't print stickers from my email. I checked my spam folder to see if these emails got diverted. The only things in my spam folder are promotional ads for mix perfume.

This is my go-to for trying perfumes. Affordable, convenient, and always a great experience. Highly recommend!

Opening a Mixperfume package feels like unboxing a gift. The variety, presentation, and attention to detail make it special every time. I’ve discovered scents I never knew existed and now test before I invest!

I have sent 2 emails to Mixperfume and still no response, and I put in a order on the 2nd of March, and it said it was fulfilled on the 3rd, while I still have no products and the shipping has not updated that anything has even been picked up yet since the 4th, this is not a good look and may even lose a customer, although it seems they don’t care about this.

First time ordering from this website. I'd ordered 11 1mL samples and they came pretty quickly. One of the vials weren't filled up all the way and I contacted customer service. they quickly sent me a replacement. I'm so appreciative of the communication and service. I will definitely order again!

I got a couple of samples as a gift for my sister, and she loved it! It’s such a fun way to explore new scents without committing to a big bottle. She’s already asking me for more!

I randomly found Mixperfume while looking for a sample of Santal 33, and it was a game-changer. Now I get to try designer scents every month without spending hundreds. Plus, customer service is so kind and responsive!

As a perfume enthusiast, I love being able to test different niche fragrances without breaking the bank. The process was smooth, and I appreciated the personalized recommendations. Definitely coming back!

I ordered a few samples to try before committing to a full bottle, and I’m so glad I did. The packaging was cute, the scents were authentic, and the shipping was fast. I’ve already placed my second order!

Disgusting attitude towards customers: they write that the order has been delivered, but this is not true. I never received one order with Baccarat Rouge perfume, they promised to send a replacement, but they never did; Chanel Noir perfume arrived three days late, although I was notified that the order had been delivered. No feedback! This company does not care about its customers, they do not respond, although for some reason they have a feedback form on their website.

Tons of options, fair prices, and top-notch service. I’m officially addicted!

Finally, a place to try luxury perfumes without buying full bottles! Everything arrived neatly packed, and the scents are authentic. I’m obsessed!

Super fast delivery and amazing customer service. Highly recommend!