I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Not sure how long delivery will take
30 avril 2026
Avis spontané
Réponse de Maple Prime
Hi there,
Thank you for your question!
We offer standard delivery, which is free for orders over $50 within the U.S. and typically takes 5–7 business days. We also have an expedited shipping option available at checkout for an additional fee, which usually delivers within 2–3 business days.
For Canadian orders, shipping times and fees may vary depending on the region.
If you have any additional questions or need help with your order, feel free to visit our website or reach out to our customer service team at support@mapleprime.com
— we’re always happy to help! 😊
Had issues with delivery but …
I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and suggestions that allowed me to realize that it was the USPS here in my county that due to a new mail carrier and their lack of experience in my neighborhood had returned the package twice and were returning my package to the sender. When I went to my post office to update them on what going on I received my package later that afternoon. My perfume was well packaged and brand new and I am delighted. I will definitely be ordering from Maple Prime again and again. Can’t beat their prices.
27 avril 2026
Avis spontané
Réponse de Maple Prime
Hi there 😊
Thank you so much for sharing your experience with us—we truly appreciate it!
We’re really sorry for the initial delivery issues, but we’re so glad to hear everything was resolved and that you were able to receive your perfume safely 🙌 It means a lot to know our team could assist you in figuring out what was happening and guide you along the way.
We’re especially happy to hear you loved the packaging and that your fragrance arrived in perfect condition ✨
Your kind words and support mean the world to us, and we look forward to serving you again (and again!) in the future 💛
Muy mal no dan informacion de nada me…
Muy mal no dan informacion de nada me llegaban en 5 dias y asta ahorita solo marca q lo ordene y desde el 15 los ordene 5 dias despues y no he resivido ninguna informacion voy a disputar mi compra y cancelar el pedido
20 avril 2026
Avis spontané
Réponse de Maple Prime
Hello,
We’re really sorry to hear about your experience, and we understand how upsetting it can be not to receive updates on your order.
While processing times can vary by item and are listed on each product page, we truly regret if this wasn’t clear or if your order has taken longer than expected. We always aim to keep our customers informed and provide a smooth experience.
We’d sincerely appreciate the chance to look into this for you and help resolve the situation. Please contact us at support@mapleprime.com, and our team will make every effort to assist you as quickly as possible.
Thank you for bringing this to our attention—we hope we can turn your experience around.
If you don’t mind waiting a while
I ordered my cologne on the 1st and they didn’t even create the label and ship until the 15th. They claim if the item isn’t in stock and is back ordered they will notify. My item wasn’t back ordered, it just took them that long. Tracking is currently saying the 20th. This is the states btw not over seas. I could’ve ordered from just about anywhere and it would ship and arrive in less than a week. Had they just been up front from the beginning I wouldn’t be writing this review. So many better options to buy from. Will not use Maple Prime again.
1 avril 2026
Avis spontané
Réponse de Maple Prime
Hello,
Thank you for sharing your experience. We’re truly sorry to hear about the delay and understand how frustrating this must have been.
We do handle different processing times depending on the item, and these are typically displayed on each product page. That said, we sincerely apologize if this was not clear or if your order took longer than expected—this is not the experience we aim to provide.
We genuinely want to offer the best possible service to our customers and would really appreciate the opportunity to make this right. If you’re open to it, please reach out to our team at support@mapleprime.com, and we will do our best to assist you and improve your experience.
Thank you for your feedback, and we hope to have the chance to regain your trust.
Réponse de Maple Prime
Hello,
Thank you so much for your kind words! We’re really happy to hear that you’re very satisfied with your experience.
We truly appreciate your support and look forward to serving you again soon!
I purchased 2 samples they were 7.5 ml…
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called someone called me back they must of called me from there house.all I heard was dogs barking I think they ran out of the product and tell me that size because it show out of stock when I went back on they lost my business I have 35 colognes if I like the samples I will purchase the full bottle
13 avril 2026
Avis spontané
Réponse de Maple Prime
Hello,
Thank you for sharing your experience. We completely understand your frustration, and we’re truly sorry for the confusion and inconvenience caused regarding the sample sizes and your order.
This is certainly not the experience we want for our customers, and we regret any misunderstanding or concern this situation may have caused. We would really appreciate the opportunity to make this right for you.
Please reach out to our team at support@mapleprime.com, and we will do our best to address your concerns and make this up to you. We genuinely value your interest in our products and would love the chance to improve your experience.
We hope to hear from you soon.
Shipping times are horrible.
11 avril 2026
Avis spontané
Réponse de Maple Prime
Hello,
Thank you for your feedback. We’re truly sorry to hear that you’re not satisfied with our shipping times.
We understand how important it is to receive your order promptly. Please note that shipping and processing times can vary depending on the item and destination, and these details are typically provided on our website. That said, we sincerely apologize if your order took longer than expected.
We would really appreciate the opportunity to look into this for you and make things right. Please feel free to reach out to our Customer Service team at support@mapleprime.com or connect with us through our live chat on our website.
We’re here to help and will do our best to assist you as quickly as possible.
Hello
Hello, I'm new to this website & I'm confused as to why my purchase hasn't been shipped after ordering 5 days ago...please help
6 avril 2026
Avis spontané
Réponse de Maple Prime
Hello,
Thank you for your review, and welcome to our website! We understand how concerning it can be when an order hasn’t shipped yet, and we’re here to help.
Please note that processing times can vary depending on the item, and these are typically outlined on each product page. That said, if your order is taking longer than expected, we sincerely apologize for the delay and would appreciate the opportunity to look into this for you.
Kindly reach out to our Customer Service team at support@mapleprime.com or connect with us through our live chat on our website, and we’ll be happy to assist you further.
We look forward to resolving this for you as quickly as possible.
It’s been 3 days since I ordered it and…
It’s been 3 days since I ordered it and hasn’t even shipped yet
9 avril 2026
Avis spontané
Réponse de Maple Prime
Hi there,
We’re really sorry to hear about your experience—we completely understand how concerning it is when your order hasn’t shipped yet.
We truly care about our customers’ experience and would like to look into what may have happened with your order. Please feel free to reach out to our Customer Support team or share your order details so we can assist you as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Ordered it almost 2 weeks ago n it…
Ordered it almost 2 weeks ago n it still hasn’t even been shipped
26 mars 2026
Avis spontané
Réponse de Maple Prime
We’re very sorry for the delay — we understand how frustrating this must be. This isn’t the experience we aim to provide.
Please reach out to our Customer Support team with your order details so we can check what’s causing the delay and assist you as soon as possible.
It does not say the day i am going to…
It does not say the day i am going to get the package
23 mars 2026
Avis spontané
Réponse de Maple Prime
Hi there,
We’re sorry to hear that you didn’t receive your order notifications.
Please feel free to reach out to our Customer Support team, or share your order number here, and we’ll be happy to provide you with the latest tracking and delivery details right away.
Quick shipping
Quick shipping, great customer service and authentic product, will be making more purchases!
19 mars 2026
Avis spontané
Réponse de Maple Prime
Thank you for your kind words! We’re delighted to hear that you were happy with the shipping, customer service, and product authenticity. We truly appreciate your support and look forward to serving you again.
A+ overall experience
The online ordering was simply and fast. Item shipped quickly. Overall very satified with my purchase.
17 mars 2026
Avis spontané
Réponse de Maple Prime
Thank you for your kind feedback! We’re thrilled to hear that your ordering experience was simple and fast, and that your item arrived quickly. We truly appreciate your support and are glad you’re satisfied with your purchase.
Excellent customer service!
Excellent customer service!
I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing!
Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.
16 mars 2026
Avis spontané
Réponse de Maple Prime
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you promptly and professionally, and that you’re happy with the fragrances and delivery. Your support means a lot to us, and we look forward to serving you again in the future.
100% Authentic & Fast Shipping – Just watch the versions
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"
17 mars 2026
Avis spontané
Réponse de Maple Prime
Thank you very much for your thoughtful and detailed feedback. We are truly pleased to hear that you had a positive experience and that you are satisfied with the authenticity and delivery of your order. We sincerely appreciate you bringing the listing discrepancy to our attention. Your feedback is incredibly valuable, and we are actively working to ensure that our product images accurately reflect our current inventory to avoid any confusion. Thank you once again for your support and understanding. We genuinely look forward to the opportunity to serve you again in the future.
Smooth buying experience from start to…
Smooth buying experience from start to finish.
22 janvier 2026
Réponse de Maple Prime
Thank you for your kind feedback! We’re delighted to hear that you had a smooth buying experience from start to finish. We truly appreciate your support and look forward to serving you again.
Overpriced garbage
Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.
16 mars 2026
Avis spontané
Réponse de Maple Prime
Hi,
Thank you for your feedback—we’re sorry to hear about your experience.
Unfortunately, your order was affected by a pricing error and had to be canceled. We understand how frustrating this can be, and we sincerely apologize for the inconvenience caused.
The discount offered was intended as a gesture of goodwill, though we understand it may not have met your expectations.
If there’s anything further we can assist you with, please feel free to reach out.
Order 23161985 return
Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.
1 mars 2026
Avis spontané
Réponse de Maple Prime
We’re very sorry to hear about this experience and truly apologize for the frustration caused.
This situation does not reflect the level of service we aim to provide, and we completely understand how disappointing it must have been—especially given that the issue originated from a listing error on our end. Please know that we are currently making internal corrections to prevent situations like this from happening again, including improvements to our listing accuracy and return handling processes.
Our team has also reached out directly to offer a solution and compensation for the inconvenience caused. We truly value our customers’ time and appreciate the opportunity to make this right.
Thank you for bringing this to our attention.
Réponse de Maple Prime
Thank you so much for your wonderful feedback! We truly appreciate your support and are glad to hear you’re happy with our fast shipping and pricing.
Amazing customer service
Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly
27 janvier 2026
Avis spontané
Réponse de Maple Prime
Thank you so much for your kind words! We’re truly glad we could resolve the issue quickly and provide a positive experience. We sincerely appreciate your support and look forward to serving you again.
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