I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve had the Paco one million elixir…
I’ve had the Paco one million elixir before and this is a 1 to 1 I honestly can not tell the difference.
3 mars 2026
Avis spontané
Réponse de Maple Prime
Thank you for sharing your experience! We’re happy to hear that the fragrance met your expectations and matched what you were hoping for.
Great customer service and legit product
A bit skeptical at first obviously with discounters but everything was legit and the customer service was quick and helpful 👍🏼
1 février 2026
Avis spontané
Réponse de Maple Prime
Thank you for your kind words! We’re glad to hear that your experience with our products and customer service was positive. We truly appreciate your trust and support.
A+++ Discounter
I’ve had issues with my order and every time their customer service has reached out promptly and handled the situation above and beyond. Fast shipping and great prices. In terms of fragrance discounters, I would rate them A+++. I recommend them every time.
24 février 2026
Avis spontané
Réponse de Maple Prime
Thank you so much for your kind words and continued support! We truly appreciate your trust in us and are always here to help. It means a lot to know you’ve had a great experience with our customer service, shipping, and prices. We look forward to serving you again soon!
My favorite daily fragrance
My favorite daily fragrance, the opening is Leathery, Woody but after 10-15 mins the scent switches and smells luxurious.
24 février 2026
Avis spontané
Réponse de Maple Prime
Thank you for sharing your experience! We’re so glad to hear it’s your favorite daily fragrance. That smooth transition from a leathery, woody opening to a luxurious dry-down is truly special. We appreciate your support and look forward to serving you again!
They have any perfume you are looking for!!
Finding the perfume I've been looking for and at a great price
20 février 2026
Avis spontané
Réponse de Maple Prime
Thank you for your detailed feedback on our product. We are glad to hear that you found it to be a great value for the price. We look forward to serving you again in the future.
Bad Amazon! Bad!
This is more a review of their storefront on Amazon since my review of the fake fragrance I got on their somehow “violates community guidelines” when all I say in the review is “I received a fake.” And I also can’t leave seller feedback since every time I try, it gets deleted. So hopefully this catches the attention of the folks at Maple Prime and customers who see their storefront on Amazon.
I know Amazon is responsible for the fulfillment, but I’m sure there are a lot of people who don’t. Amazon is sending customers fake fragrances and tarnishing this company’s brand. I know it’s always a 50/50 shot with Amazon, but when I saw a highly rated seller I let my guard down a bit. Lesson learned.
Buyers beware!! Maple Prime’s reputation means nothing when all they’re doing is posting items on their storefront while Amazon fulfills the orders with whatever garbage they have at their warehouse, fake or not. And the worst part is the “100% legitimacy guarantee” in the seller description, with no way to return the bottle of rubbing alcohol I received.
So if you get duped, just submit a refund request for a defective item and never order from Amazon again. Jomashop has notoriously bad shipping, but I’ll settle for a true legitimacy guarantee. Sorry Maple Prime… I can’t get behind a business that allows that to happen for some cheap money.
6 février 2026
Avis spontané
They have not ship my order yet
They have not ship my order yet , they said was going to be 3-4 days, and I don’t like it
15 février 2026
Avis spontané
Réponse de Maple Prime
Hi there,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delay. We are currently reaching out to you directly to clarify the product’s processing time and provide an update on your order. Our team is also happy to assist with any options that may work better for you. Please don’t hesitate to reply to our message—we’re here to help.
I ordered over a week ago and still…
I ordered over a week ago and still hasn’t received or been shipped out.
14 février 2026
Avis spontané
Réponse de Maple Prime
Hi, thank you for your feedback.
We’re sorry for the delay and any frustration this caused. We’ve reached out to you directly to explain the product’s processing time and shared the available options moving forward.
Please feel free to reply to our message so we can proceed with the option that works best for you — we’re here to help and truly care about your experience.
Placed an order 10 days ago and still…
Placed an order 10 days ago and still no shipping update or anything. Very unprofessional. Do not recommend this website.
14 février 2026
Avis spontané
Réponse de Maple Prime
Hi, thank you for your feedback.
We apologize for the delay and for any frustration this may have caused. We’ve been in contact with you to explain the product’s processing time, and we appreciate your patience while the order continues to move forward.
If you have any additional questions or need further assistance, please don’t hesitate to reach out — we’re here to help.
Maple Prime went above and beyond to…
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from every site there is. Highly recommend Maple Prime!
10 février 2026
Avis spontané
Réponse de Maple Prime
Thank you so much for your incredible feedback. We truly appreciate your trust and support, especially given your experience in the fragrance world. It means a lot to us that we could provide a service that stood out. We look forward to serving you again soon.
The Candee perfume was really AWFUL
The Candee perfume was really AWFUL. NO sweet notes! Just a flat BAD SMELL
11 février 2026
Avis spontané
Réponse de Maple Prime
Hi, thank you for sharing your feedback.
We’re sorry to hear that the fragrance did not meet your expectations. Scent preferences can vary greatly from person to person, and we understand how disappointing this can be.
We’ve reached out to you directly to further assist and offer a solution. Please feel free to contact us anytime — we’re always happy to help.
Réponse de Maple Prime
Thank you for your wonderful feedback! We’re so glad you found the ordering process easy and the shipping fast. We truly appreciate your support!
Réponse de Maple Prime
Thank you so much! We truly appreciate your support and are so happy you love our website.
I bought a few different colognes and…
I bought a few different colognes and then it showed sold out . I didn’t get what I ordered and was refunded the others .
20 janvier 2026
Réponse de Maple Prime
Hi, thank you for sharing your experience.
We’re very sorry for the inconvenience caused. In situations where an item becomes unavailable after an order is placed, we make every effort to notify our customers and follow up with available options. We are currently reaching out to assist you and help resolve this matter.
Please feel free to respond to our message or contact us directly so we can make things right.
no one has contacted me and my order…
no one has contacted me and my order has not been shipped
28 janvier 2026
Avis spontané
Réponse de Maple Prime
Hi, we sincerely apologize for any miscommunication and for the frustration this may have caused.
Some products require a specific processing time before shipment, which can vary depending on availability. After reviewing your case, the order was canceled per your request.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re always happy to help and want to ensure everything is resolved smoothly.
The order is not shipped yet after a…
The order is not shipped yet after a week
6 février 2026
Avis spontané
Réponse de Maple Prime
Hi, thank you for your feedback.
We’re sorry for the concern caused by the delay. Some products may require an additional processing time before shipment, depending on availability.
We truly want to help and do our best to resolve any concerns as quickly as possible. Please reach out to us directly with your order details so we can review your case and further assist you.
Ordered eye of the seven hills on Feb…
Ordered eye of the seven hills on Feb 2nd, it is now the 6th and I attempted to track the package only to see it still hasn’t even been shipped! Definitely won’t be ordering from them again!
6 février 2026
Avis spontané
Réponse de Maple Prime
Hi, thank you for sharing your feedback.
We’re sorry for any frustration caused by the delay. We were able to reach out and explain that this item required a specific processing time prior to shipment. After reviewing the details together, the order was canceled per your request.
We appreciate you taking the time to share your experience, and we wish you the best moving forward.
I ordered 2 items on Jan 22 haven’t received anything here on Feb 4
I ordered 2 items on Jan 22, 2026 that said they were in stock, the next notification I received was to inform me that only one item shipped because the other item was not in stock. After waiting 3 days to see if it would be shipped out it still was not in stock.
I called for a refund of that item and was pleased that they refunded me my money for said item. The other item that was shipped apparently got lost and I never received item. I called once again. They informed me they would do an expedited order and overnight shipping but yet did not receive anything. I will try again tomorrow to figure out what is the holdup. Will not be buying from Maple prime again considering this was my first purchase with them. Try at your own risk.
22 janvier 2026
Réponse de Maple Prime
We’re very sorry to hear about your experience, especially as this was your first order with us. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback.
Regarding the first item, it was available but required additional processing time, which unfortunately did not work within your expected timeframe. Once you contacted us, we were happy to issue a refund for that item.
As for the second item, we sincerely apologize for the shipping issue and for any confusion around delivery timelines. While we do not offer overnight shipping, expedited shipping was applied to help shorten the delivery time to approximately 2–3 business days once the item ships. We understand how this situation could feel disappointing, and we’re sorry for any miscommunication.
We have reached out to you directly with a special compensation offer as a gesture of appreciation for your patience. Your experience matters to us, and we would truly like the opportunity to make this right.
Réponse de Maple Prime
Thank you so much for your lovely review! We're thrilled to hear you're enjoying the fragrance.
I've made 3 purchases from Maple Prime
I've made 3 purchases from Maple Prime. Each of several products. Products are 100% original. They arrived correctly packaged.
I had issues with the logistics carriers, and customer service resolved them immediately. Will definitely buy from them again.
22 janvier 2026
Réponse de Maple Prime
Thank you so much for your kind words and continued support! We're thrilled to hear your orders arrived safely and that our team could assist with any issues. We look forward to serving you again soon!
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